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Skills

  • Inventory controls
  • Recipes and menu planning
  • Employee retention strategies
  • MS Office
  • Recruitment
  • First Aid/CPR
  • Time management
  • Adherence to health and safety standards
  • Employee scheduling
  • Business operations

Work Experiences

  • Collaborated with in-store marketing teams to drive seasonal product sales, leading to a $5 increase in monthly revenue.
  • Drove seasonal product sales.
  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
  • Was in charge of food costs and inventory management.
  • Achieved zero non-compliance inspection status for 2022.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Created a framework training manual.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Cut restock expenses by 62%.
  • Achieved a 17% retention rate over 18 months.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 46% rise in customer satisfaction.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Achieved 78% improvement in beverage sales.
  • Achieved a 69% reduction in product waste.
  • Strengths in process improvement and cross-functional collaboration backed up by Food and Beverage training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Barista Shift Supervisor, recognized for designing shift schedules using SAP to evenly distribute workload over 10 shifts, resulting in a 79% increase in employee satisfaction.
  • Barista Shift Supervisor recognized for designing an employee incentive program that boosted sales by 85% during key peak periods. Keen on motivating staff to exceed goals.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.

Accomplishments

  • Resolved customer complaints effectively, turning 6% of dissatisfied patrons into repeat customers over three years.
  • Increased store’s average sales per customer by 38% through personalized customer service and product recommendations.
  • Developed strategies to upsell daily specials and accessories, boosting average ticket size by 70% during method.
  • Ensured adherence to health & safety protocols, passing surprise inspections with a category% compliance rating.
  • Created a system for tracking and reordering inventory, which reduced stock wastage by 27% and improved overall cost management.
  • Implemented a digital tracking system for daily orders, minimizing order errors and improving feedback response time by 30%.
  • Successfully resolved payroll discrepancies, ensuring all employees received accurate compensation within 6 months.
  • Partnered with regional marketing teams to execute promotional campaigns, resulting in a revenue boost of $10 over two years.
  • Introduced flexible scheduling options, reducing unplanned absences by 45% and improving staff satisfaction.
  • Collaborated with upper management to analyze store performance, enacting changes that resulted in a 38% boost in monthly sales.

Affiliations

  • Host/Manager for Coffee Shop Team-Building Workshops 2023
  • Coffee Farm Volunteer Portland Harvest Support 2017
  • Association of Information Technology Professionals
  • Workshop Facilitator at National Café Leadership Conference
  • Workshop Leader for Café Business Success Bootcamp
  • Society of Women Engineers
  • Local Fair Trade Coffee Advocate 2016
  • American Medical Informatics Association
  • Contributor to National Coffee Research and Trends Journal
  • Member of Coffee Professionals LinkedIn Group

Certifications

  • Certified Manager Food Safety Level 1 – metric
  • Certified Sustainable Coffee Operations Professional – method
  • Certified Shift Leader – category
  • Inventory and Supply Chain Management Certification – method
  • Ethical Barista Certification – framework
  • Google Certified Professional Cloud Architect
  • Retail Management Certificate Program – method
  • Certified Customer Service Leader – procedure
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified

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