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Skills

  • Client-focused
  • Credit and collections
  • Supervision
  • Process improvement
  • Operations management
  • Microsoft Office
  • Project organization
  • Procedure equipment
  • Excellent verbal and written communication
  • Proficiency in cross-functional collaboration

Work Experiences

  • Achieved a 22% case closure within the first 24 hours.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Demonstrated data entry skills and answered a wide range of e-commerce questions.
  • Entered data into the SAP system, including payments, account information, and call logs.
  • Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Achieved a customer satisfaction score of initiative or higher.
  • Issued credits for disputed returns, shipping fees, and damaged merchandise.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Achieved a 32% boost in first-day resolutions.

Summaries

  • Design and development of successful category embedded software applications in the past.
  • Costs were consistently reduced while profits were increased.
  • Professional in retail sales with experience in product placement and merchandising.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Specializes in strengthening client relationships and exceeding service metrics.
  • Seller Support Associate is a multi-talented Seller Support Associate who is consistently rewarded for planning and operational improvements.
  • Achieved a 77% reduction in seller operation times.
  • Motivated Seller Support Associate with experience managing large-scale projects, including budgeting and administration.
  • Known for providing exceptional service to platform vendors.
  • Knowledgable in a variety of design and testing methodologies.

Accomplishments

  • Assisted in the resolution of 10 advanced queries related to QuickBooks, increasing seller retention by 27% %.
  • Accelerated resolution time per ticket by 22% through meticulous troubleshooting and category-based resolution workflows.
  • Increased sales 18% over one year.
  • Facilitated timely resolution of 9 complex technical issues related to HubSpot, increasing overall weekly resolution rate by 23% %.
  • Collaborated with team of 11 in the development of process.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created customized performance dashboards using initiative enabling faster decision-making and seller-specific optimizations.
  • Led the successful testing and deployment of new seller support features in Adobe Creative Suite, ensuring user satisfaction improved by 65% post-launch.
  • Actively collaborated with sellers to ensure platform updates were adopted by 44% of users within framework, significantly improving user experience.
  • Collaborated with developers to address bugs in ServiceNow, improving the efficiency of seller tools and boosting satisfaction by 26% %.

Affiliations

  • Association for Service Management (AFSM)
  • Association for Supply Chain Management (APICS)
  • Process Improvement Institute
  • Amazon Web Services Certified category
  • Certified Professional in Web Technologies 2020
  • eCommerce Trust & Disputes Resolution Association
  • Lions Club
  • Society for Technical Communication
  • American Marketing Association
  • Seller Performance Management Network

Certifications

  • Advanced E-commerce Management Certification
  • Certified Process Design Engineer (CPDE)
  • Google Certified Professional Cloud Architect
  • Certified Customer Service Professional (CCSP)
  • Google Analytics Individual Qualification (IQ)
  • Certified Customer Service Manager (CCSM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Association for Project Management (APM)
  • Certified Business Analysis Professional (CBAP)
  • ServSafe

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