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Skills

  • MS Office
  • Positive learning process
  • Weekly Payroll
  • Problem resolution
  • Team management
  • Bilingual in Portuguese
  • Customer needs assessment
  • Business Development
  • Kennel cleaning and sanitizing methods
  • Excel in method

Work Experiences

  • Category helped me achieve $102,000.
  • Informed sellers about platform policies for sales, database issues, and listing inaccuracies in a clear and concise manner.
  • Created multi-threaded admin web applications based on initiative.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Achieved a 22% case closure within the first 24 hours.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.

Summaries

  • With extensive customer service and sales experience, this Sales Associate is highly motivated.
  • Attempt to transfer skills to a new position with room for advancement.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Known for providing exceptional service to platform vendors.
  • Clear understanding of client relations and risk assessment as well as budget management training.
  • Within Miscellaneous, senior Seller Support Associate and outstanding performer in client relations and project management.
  • Professional with 9 years of progressive experience in the field who is highly organized and detail-oriented.
  • Achieved a 15% first-response resolution rate.
  • Seller Support Associate with 5 years of experience assisting online sellers with proficiency, commitment, and productivity.
  • Method are well-understood.

Accomplishments

  • Analyzed seller performance metrics and recommended actionable improvements, boosting revenue by 42% within standard.
  • Documented and resolved method which led to system.
  • Developed monthly metrics reports detailing seller performance, which were instrumental in achieving operational goals by 10 %.
  • Played a key role in enhancing seller platform features, ultimately leading to a 59% increase in seller adoption and engagement.
  • Contributed to team efforts in resolving category-based compliance violations, enhancing platform trust by 30% %.
  • Collaborated with team of 11 in the development of process.
  • Led the successful testing and deployment of new seller support features in Adobe Creative Suite, ensuring user satisfaction improved by 65% post-launch.
  • Achieved a 84% % reduction in seller chargeback disputes by implementing detailed investigation frameworks for flagged transactions.
  • Trained and onboarded new seller support associates, ensuring readiness to handle 7 cases weekly with a high-resolution rate.
  • Utilized advanced troubleshooting techniques to resolve 6 technical compliance issues, leading to a 83% % increase in first-time resolution.

Affiliations

  • Customer Experience Professionals Association (CXPA)
  • Better Business Bureau Online Ambassador Program
  • Rotary International
  • Customer Knowledge Professionals Association (CKPA)
  • Zendesk Customer Support Certification 2021
  • Google Analytics Academy
  • eCommerce Trust & Disputes Resolution Association
  • American Marketing Association
  • Toastmasters
  • International Association of Administrative Professionals

Certifications

  • HubSpot Marketing Software Certification
  • Certified User Experience Professional (CUXP)
  • Advanced E-commerce Management Certification
  • Certified E-commerce Specialist (CES)
  • Project Management Professional (PMP)
  • Certified Process Design Engineer (CPDE)
  • Shopify Partners Academy Certification
  • Certified Information Privacy Professional (CIPP/US)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Fraud Examiner (CFE) - Brightline

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