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Skills

  • Data analysis
  • Positive learning process
  • Operational improvement
  • Operations management
  • Sales pipeline management
  • Product and service knowledge
  • Budgets
  • Complaint resolution
  • Process improvement
  • Appointment scheduling

Work Experiences

  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Went to networking events, trade shows, and conventions to learn more about the industry and meet potential clients.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Transported Adobe Creative Suite to the past year customer locations.
  • Achieved monthly recognition for closing recurring revenue deals.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Studied system maps and caller information, as well as documenting all system details.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Created and nurtured strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.

Summaries

  • Telecaller is articulate and driven to succeed.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Deadline-driven
  • Under pressure, he is friendly, personable, and always professional.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a category position with a forward-thinking organization.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Determined sales and marketing professional with 5 years of experience in procedure industry.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Articulate

Accomplishments

  • Successfully converted 29% of leads into paying customers by relentlessly following up and enhancing objection handling techniques.
  • Developed and rolled out new telecalling strategies that reduced average call time by 14%, increasing overall productivity for the team.
  • Escalated complex issues to higher-level management, contributing to a 65% decrease in unresolved complaints for Tableau.
  • Increased sales 17% over 18 months.
  • Regularly achieved or exceeded lead generation targets set at 9 leads per month, helping the organization’s conversion rate boost by 50%.
  • Achieved an average response time of less than 7 minutes for inbound inquiries, leading to 42% improvement in first-call resolution (FCR).
  • Introduced a custom call handling script, which led to a 32% rise in overall call quality ratings from 5 client surveys.
  • Exceeded monthly performance metrics by 52% by employing tailored sales scripts and active listening strategies.
  • Achieved a 57% reduction in customer wait times following streamlined inbound and outbound calling procedures.
  • Resolved product issue through consumer testing.

Affiliations

  • Digital Marketer Certified Partner OSHA
  • Association of Information Technology Professionals
  • Telemarketing Sales Professionals Association (TSPA)
  • Society of Women Engineers
  • Customer Contact Week (CCW) member
  • Lead Generation Masterclass Alumni
  • Rotary International
  • HubSpot Inbound Sales Certified Partner 2016
  • Freemason
  • International Council of Nurses

Certifications

  • Microsoft Excel for Call Center Metrics Reporting - Jira 2018
  • Certified Public Accountant (CPA)
  • Certified Inbound Sales Professional (CISP) by HubSpot Academy
  • Google Analytics Individual Certification (GAIQ) - 2018
  • Call Center Scheduling Optimization Certification - Jira
  • Sales Engagement Platform Proficiency (Outreach or Salesloft) Certification
  • Customer Contact Week (CCW) Excellence in Call Center Operations - 2021
  • Apple Certified Associate (ACA)
  • Certified Telemarketing Professional (CTP) - Cedar Works
  • Project Management Professional (PMP)

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