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Skills

  • Wellness services
  • Loss prevention management
  • Client Retention Initiatives
  • Medication dispensing
  • Healthy meal preparation
  • Inventory control and cost reduction
  • Training and mentoring
  • Loyalty and rewards program creation
  • Marketing strategy development
  • Occupancy strategies

Work Experiences

  • Analyzed customer feedback from surveys and reviews.
  • Achieved competitive prices.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 4%.
  • Achieved higher profit margins of $2 per service.
  • Collaborated with physicians.
  • Attracted 3 new customers.
  • Conducted follow-ups.
  • Boosted overall revenue by 77%.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.

Summaries

  • Coordinate patient admission and discharge.
  • Adept at negotiation.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Achieved a 24% decrease in client wait times.
  • Accomplished portfolio of medical protocols.
  • Achieved 28% reductions in spa material costs.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Within Beauty and Spa, senior Medical Spa Manager and outstanding performer in vendor management and cross-functional collaboration.
  • Medical Spa Manager is a multi-talented Medical Spa Manager who is consistently rewarded for planning and operational improvements.
  • Achieved a 54% year-over-year revenue growth.

Accomplishments

  • Reduced payroll expenses while maintaining operational efficiency by optimizing staff schedules and shifts.
  • Increased sales revenue through the creation of bundled service packages, achieving a $219,000 increase year over year.
  • Coordinated with cross-functional teams, including dermatologists and skincare specialists, to ensure seamless patient care and service delivery.
  • Trained new staff members in customer service techniques that improved front desk efficiency and customer satisfaction ratings by 55%.
  • Achieved framework for excellence in customer service and safety standards in 2021.
  • Streamlined front desk operations using Asana, reducing client check-in time by 62%.
  • Collaborated with team of 18 in the development of program.
  • Led marketing partnerships with local businesses, driving daily traffic to the spa by 17%.
  • Participated in webinars and workshops to stay updated on the latest treatments in the medical spa industry, achieving certification in Lean in 2022.
  • Designed loyalty programs that grew monthly membership enrollments by 83%.

Affiliations

  • International Skin Therapy Association
  • American Marketing Association
  • Day Spa Association (DSA)
  • American Society for Laser Medicine and Surgery (ASLMS)
  • Toastmasters
  • Independent Beauty Association
  • Association of Professional Aestheticians and Cosmetologists
  • Society of Women Engineers
  • American Academy of Facial Esthetics (AAFE)
  • American Med Spa Association (AmSpa)

Certifications

  • Certified Infection Control (CIC) - method
  • Licensed Esthetician metric
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Good Clinical Practice (GCP) Certification - metric
  • Certified Clinical Medical Assistant (CCMA) - metric
  • Project Management Professional (PMP)
  • CompTIA Security+
  • OSHA Compliance Certification - system
  • Microsoft Certified Systems Engineer (MCSE)

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