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Skills

  • Customer service
  • Decision tree creation
  • Requirements gathering
  • Organization
  • MS Office
  • Project organization
  • NDCMedisoft
  • Data-driven decision making
  • Epic Certification standard
  • Operational improvement

Work Experiences

  • Authored over 16 knowledge base articles.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Aligned clinical workflows with new billing updates in method, reducing rejected claims by $5 within one year.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Oversaw a 5-month project to revamp the filing system, resulting in a 9% increase in department productivity.
  • Boosted overall productivity.
  • Bolstered overall productivity.
  • Went over the charts and highlighted any information that was missing or incorrect.
  • Achieved results within 16 weeks.
  • Boosted engagement and system proficiency.

Summaries

  • Collaborated with clinical teams.
  • Costs were consistently reduced while profits were increased.
  • Achieved operational efficiencies.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Customized reports for stakeholders.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • With strong time management skills and a reliable, hardworking nature, highly accurate and efficient.
  • Achieved user acceptance rates of over 72%.
  • Certified Epic professional with a history of resolving complex issues and reducing system downtime by 64%, saving $15 annually.
  • Boosted operational sustainability.

Accomplishments

  • Customized metric and launched it across 4 locations, resulting in an increase in patient satisfaction by 67%.
  • Facilitated comprehensive user acceptance testing (UAT) for category, identifying 15 areas for improvement.
  • Collaborated with stakeholders to tailor process reports, increasing precision of procedure metrics by 15%.
  • Streamlined the intake process by creating decision trees within standard, increasing patient throughput by 66%.
  • Developed automated workflows in program, reducing manual tasks by 72% and improving clinical efficiency.
  • Created an enhanced medication ordering workflow that reduced prescription errors by 44% post-Epic implementation.
  • Trained 18 end-users on program, resulting in a 46% increase in user proficiency with the system.
  • Worked on extensive data migration into Epic, ensuring seamless transfer of initiative for 8 patients with zero data loss.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led the optimization of framework for reducing patient intake durations by 52% in high-volume areas.

Affiliations

  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • United States Health Information Knowledge Exchange (USHIK)
  • Certification in Epic process (e.g., EpicCare Ambulatory, Resolute, etc.)
  • International Association of Administrative Professionals
  • Society for Health Systems (SHS)
  • Project Management Institute (PMI) - specializing in Healthcare IT
  • Local Epic Advisory Committee Member
  • Toastmasters
  • Chapter Member of the Association of Medical Directors of Information Systems (AMDIS)

Certifications

  • Epic Bridges Interface Engineer Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Epic Orders Analyst Certification Northwind 2022
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • Healthcare IT Technician (HIT-001)
  • ServSafe
  • ITIL® v4 Foundation Certification
  • EpicCare Ambulatory Certification system 2019

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