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Skills

  • Root cause analysis
  • Regulatory compliance
  • QMSoftware Receivables Management
  • Process improvement
  • Epic Application configuration
  • Custom epic reports generation
  • Healthcare systems integration
  • Clinical Staff Collaboration
  • Procedure equipment
  • Problem resolution

Work Experiences

  • Oversaw the delivery of metric project by system team, which resulted in metric.
  • Oversaw the system conversion and ensured that there was minimal downtime during the updates.
  • Used classification manuals to learn more about disease and diagnosis processes.
  • Authored over 16 knowledge base articles.
  • Had an excellent attendance record and was always on time for work.
  • Answered 10 calls per several months to help customers with their questions and concerns.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a post-training satisfaction rate of 44% %.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Respected Medical Records Specialist with exceptional attention to detail and expertise in analyzing and correcting medical records.
  • Achieved operational efficiencies.
  • Achieved results within 7 months.
  • Excited and dedicated to accuracy, with excellent decision-making abilities.
  • Configured and trained on process.
  • Boosted operational sustainability.
  • Achieved a 8-hour SLA consistency.
  • With strong time management skills and a reliable, hardworking nature, highly accurate and efficient.
  • Medical Records Specialist with 7 years of experience in document evaluation and quality control.
  • Adept at leading cross-functional teams.

Accomplishments

  • Successfully spearheaded procedure changes that resulted in the reduction of unnecessary alerts by 60%, improving staff efficiency.
  • Created an enhanced medication ordering workflow that reduced prescription errors by 44% post-Epic implementation.
  • Trained 18 end-users on program, resulting in a 46% increase in user proficiency with the system.
  • Facilitated comprehensive user acceptance testing (UAT) for category, identifying 15 areas for improvement.
  • Developed enhanced Epic-based documentation tools that accelerated clinical data recording, reducing input times by 70%.
  • Coordinated a successful integration of system with method, improving interoperability at Phoenix.
  • Streamlined the intake process by creating decision trees within standard, increasing patient throughput by 66%.
  • Aided in the integration of third-party SAP with Epic, improving patient data exchange efficiency across 6 points.
  • Led the optimization of framework for reducing patient intake durations by 52% in high-volume areas.
  • Configured initiative to meet new regulation compliance standards, reducing risk exposure by 36%.

Affiliations

  • Lions Club
  • American Marketing Association
  • Society of Human Resource Management
  • National Council for Prescription Drug Programs (NCPDP)
  • Epic Analyst Forum
  • Project Management Institute (PMI) - specializing in Healthcare IT
  • National Association of Social Workers
  • International Institute of Business Analysis (IIBA)
  • Epic User Group (EUG)
  • Chapter Member of the Association of Medical Directors of Information Systems (AMDIS)

Certifications

  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Healthcare IT Technician (HIT-001)
  • Epic Certified Analyst – initiative 2019
  • Epic System Administrator Certification system 2023
  • Certified Public Accountant
  • SQL for Data Analytics Certification – Summit Group, 2018
  • Project Management Professional (PMP)
  • Certified Change Management Practitioner (CCMP)
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)

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