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Skills

  • QMSoftware Receivables Management
  • Cross-functional teamwork
  • Change Management
  • Data accuracy enhancement
  • Siemens Soarian Financials
  • Epic Go-Live support
  • Clinical workflow optimization
  • Configuration of billing workflows
  • Customer service
  • Regulatory compliance

Work Experiences

  • Went over the charts and highlighted any information that was missing or incorrect.
  • Oversaw the delivery of metric project by system team, which resulted in metric.
  • Achieved a post-training satisfaction rate of 44% %.
  • Authored over 18 knowledge base articles for internal staff, leading to a 42% increase in self-service technical resolutions.
  • Bolstered overall productivity.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved 52% accuracy.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved support ticket reductions of 84%.
  • Boosted overall productivity.

Summaries

  • Accomplished Epic Analyst with exceptional project management skills, delivering projects that streamline billing workflows and expedite financial processing.
  • Boosted throughput by 47%.
  • Certified Epic Analyst with a focus on change management and successful execution of multi-facility system implementations.
  • Achieved results within 7 months.
  • Epic Analyst with 2 years of successful process improvement and cross-functional collaboration experience.
  • Excited and dedicated to accuracy, with excellent decision-making abilities.
  • Consistently received post-training satisfaction ratings of 30%.
  • Bilingual achiever with experience scanning and indexing medical records to the correct chart.
  • Clear understanding of stakeholder engagement and project management as well as performance reporting training.
  • Achieved user satisfaction above 45%.

Accomplishments

  • Became an in-house SME for category, assisting 18 teams in resolving advanced operational issues efficiently.
  • Implemented dynamic dashboards in program providing timely access to patient data, accelerating decision-making by 79%.
  • Customized metric and launched it across 4 locations, resulting in an increase in patient satisfaction by 67%.
  • Designed data-driven solutions for tracking patient outcomes in metric, yielding a 77% improvement in reporting accuracy.
  • Documented and resolved metric which led to system.
  • Identified and resolved cross-functional reporting issues within category, cutting downtime by 26%.
  • Collaborated with stakeholders to tailor process reports, increasing precision of procedure metrics by 15%.
  • Successfully spearheaded procedure changes that resulted in the reduction of unnecessary alerts by 60%, improving staff efficiency.
  • Aided in the integration of third-party SAP with Epic, improving patient data exchange efficiency across 6 points.
  • Supported go-live for 14-location outpatient clinics, ensuring key stakeholders had access to customizable initiative features.

Affiliations

  • Jaycees
  • Project Management Institute
  • International Association of Administrative Professionals
  • Epic Systems User Conference Attendee 2018
  • Association of Information Technology Professionals
  • Participated in Epic Implementation Boot Camps
  • Epic Analyst Forum
  • International Council of Nurses
  • Volunteer with Denver Healthcare Data Analytics Group
  • EHR Association (EHRA)

Certifications

  • Health Information Privacy and Security (HIPAA) Certification 2018
  • Project Management Professional (PMP)
  • Epic Clarity Data Model Certification Cedar Works 2017
  • Informatics Nursing Certification (RN-BC)
  • Epic Revenue Cycle Certification framework 2017
  • Apple Certified Associate (ACA)
  • Epic System Administrator Certification system 2023
  • Epic CPOE (Computerized Physician Order Entry) Certification
  • Certified ScrumMaster (CSM)
  • Epic Certified Analyst – initiative 2019

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