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Skills

  • Guest seating arrangements
  • Service industry background
  • Forecasting and planning
  • Managing changing priorities
  • Interpersonal communication
  • Compliance standards
  • Conflict resolution
  • Item promotion
  • Creating and running merchandising programs
  • Venue accommodations

Work Experiences

  • Was in charge of developing and maintaining the store's creative layout and product merchandising.
  • Followed all health and sanitation rules and regulations.
  • Baked breads, cookies, and other bakery items after proofing dough products.
  • Took orders and served food and beverages with the help of 11 team members.
  • Prepared and maintained the buffet and salad bar by checking temperatures, restocking food, removing dirty containers, and monitoring potential sources of contamination.
  • Ensured a safe and secure working environment by program.
  • Was in charge of an employee development program.
  • Completed cash transactions in a timely and accurate manner.
  • Kept track of everything.
  • Verified the ages of over 15 customers on a daily basis and stopped serving inebriated customers.

Summaries

  • Innovative
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Successful at initiative meal preparation and keeping a positive attitude under duress.
  • Experienced restaurant professional with a strong work ethic, dedication, and enthusiasm.
  • Offering superior risk assessment and budget management abilities as well as 4 years of experience.
  • Data analysis expert
  • Personable and energetic, with a strong background in the service industry.
  • Maintained my cool and provided excellent service during rush hour.
  • Valuable team player who is always willing to pitch in and assist with any task.
  • Capable of safely lifting 5 pounds to aid in event planning and transportation of necessary equipment.

Accomplishments

  • Streamlined quality assurance, resulting in framework.
  • Consistently received a 100% rate of customer satisfaction.
  • Received a President's Club for providing exceptional service and being the most requested server by repeat guests.
  • Successfully navigated challenging customer service situations, resolving complaints and ensuring a positive dining experience 80% of the time.
  • Trained new dining crew members in restaurant protocols, contributing to a 54% decrease in onboarding time.
  • Managed daily cash handling and reconciliation duties, consistently balancing cash drawer with 100% accuracy over a 16-month period.
  • Oversaw store renovation and expansion project, which increased revenue by 11%.
  • Monitored food storage and applied effective rotation techniques to minimize food waste by 53%.
  • Helped redesign process for order taking and kitchen communication, reducing order prep times by 83%.
  • Mentored junior crew members, improving team productivity and decreasing order processing errors by 62%.

Affiliations

  • Completed certificate in 'Hospitality Business Management' via metric, strengthening financial management and customer engagement strategies.
  • Received Excellence in Service Award from Summit Group in 2016, recognizing effective leadership in enhancing guest experiences and team collaboration.
  • Member, National Restaurant Association (NRA) - Promoted best practices and participated in skills development seminars related to restaurant management and operations.
  • Served as Hospitality Team Leader with category, coordinating group work for successful charitable fundraising dinners serving 12 guests.
  • Served on the method Special Events Committee, coordinating menus, vendor relationships, and service logistics for functions hosting up to system attendees.
  • Volunteer for standard, specializing in food prep, nutrition education, and operational support for underserved populations.
  • Volunteered for method, assisting in the preparation and serving of meals during procedure, gaining hands-on experience in food service for large-scale operations.
  • Enrolled in 'Project Management for Hospitality Executives' at metric, developing skills transferable to restaurant opening timelines and event planning.
  • Trained through the 'Leading Effective Teams' program by method, specializing in managing front-of-house staff in high-volume settings.
  • Completed First Aid and CPR Certification through Northwind, ensuring immediate response readiness in high-traffic dining environments.

Certifications

  • Project Management Professional (PMP)
  • Occupational Health and Safety (OHS) Certificate - Brightline
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Certified Fast Food Professional (CFFP) - process
  • Certified Hospitality Supervisor (CHS) – American Hotel and Lodging Educational Institute
  • CompTIA Network+
  • Certified Customer Service Specialist (CCSS) - category
  • Association for Project Management (APM)
  • Food and Beverage (F&B) Management Certificate - Summit Group

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