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Skills

  • Bill computation
  • Security systems
  • Method Cuisine knowledge
  • Ohio Servsafe Food Handlers card
  • Food running
  • Order accuracy
  • Banquet coordination
  • Customer service excellence
  • Weights and measures
  • Daily specials memorization

Work Experiences

  • Managed
  • Made a point of emphasizing quick and friendly customer service.
  • Completed cash transactions in a timely and accurate manner.
  • Was in charge of setting up and stocking department displays.
  • Special order requests, such as special occasion cakes and party platters, were fulfilled by me.
  • Recommendation
  • Took orders and served food and beverages with the help of 11 team members.
  • Assisted the serving staff in delivering accurate and attractive food orders.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Had planned ahead.

Summaries

  • Capable of safely lifting 5 pounds to aid in event planning and transportation of necessary equipment.
  • Versatile
  • Valuable team player who is always willing to pitch in and assist with any task.
  • Have an energetic personality and a strong work ethic as Dining Crew.
  • Exceptional at overcoming obstacles and streamlining processes for maximum efficiency.
  • An aspiring food service professional and culinary arts student looking for work in a posh fine-dining establishment.
  • Successful at initiative meal preparation and keeping a positive attitude under duress.
  • Member of the Dining Crew with 3 years of food service experience.
  • Experienced Dining Crew with success in driving innovation and early adoption of emerging technologies and platforms.
  • Focused on customer service

Accomplishments

  • Guided guests through detailed menu offerings, upselling specialty dishes and increasing average guest spend by $8 per table.
  • Recognized for outstanding customer service.
  • Won “program” Award for framework.
  • Recognized for metric.
  • Recognized by management as ‘Employee of the Month’ in 2017 for delivering a superior customer experience.
  • Reduced server response times by regularly monitoring section tables, contributing to a 61% improvement in overall guest satisfaction.
  • Provided outstanding customer service that contributed to the honor of “Best Grocery Store” in standard.
  • Delivered on-demand product knowledge during busy periods, increasing drink or appetizer sales by 64%.
  • Assisted in the successful execution of special events, resulting in positive guest feedback and event sales growing by 67%.
  • Effectively handled high-volume seating by maintaining an organized and accurate waitlist, contributing to a 24% quicker table turnover rate.

Affiliations

  • Certified Food Server through system, meeting all compliance regulations and cementing standing as a top-tier performer in dining safety and hygiene.
  • Participant in 'Guest-Centric Service Excellence' workshop hosted by process, improving customer satisfaction scores by 45%.
  • Supported event execution for standard, working with chefs and vendors to streamline service and enhance guest experience for framework attendees.
  • Active in category - Participating in roundtable discussions with other dining professionals, sharing best practices for event coordination and table service strategies.
  • Served on the method Special Events Committee, coordinating menus, vendor relationships, and service logistics for functions hosting up to system attendees.
  • Active Member, International Food Service Executives Association - Attended workshops on leadership and service excellence in the food industry.
  • Attended Wine & Beverage Pairing Masterclass at Northwind, improving beverage upselling techniques by 45% in collaboration with leadership.
  • Trained through the 'Leading Effective Teams' program by method, specializing in managing front-of-house staff in high-volume settings.
  • Graduate of 'Hospitality Leadership' program at method, focusing on operational leadership, kitchen-to-front-house coordination, and financial planning.
  • Member of Toastmasters International - Developed public speaking and leadership skills useful for managing team communication and guest-facing situations.

Certifications

  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • ServSafe
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • SafeServ Certified: Food Handler
  • Certified Customer Service Specialist (CCSS) - category
  • First Aid/CPR
  • Basic Hygiene Safety Certification - Summit Group
  • SHRM Certified Professional (SHRM-CP)
  • OSHA: Food Handling

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