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Skills

  • Insurance payment reconciliation
  • Financial Management
  • Time management
  • General accounting
  • Financial reporting
  • Closing processes
  • Accounting remittances
  • Claims processing accuracy
  • Claim submission compliance
  • Efficient patient data entry

Work Experiences

  • Appealed partial reimbursements.
  • Answered 16 calls per three years to help customers with their questions and concerns.
  • Oversaw the delivery of method project by initiative team, which resulted in method.
  • Assisted in reducing claim rejection rates by reviewing all submissions for accuracy and compliance with insurance provider requirements.
  • Built trust with patients by providing clear and concise information on dental insurance policies, resulting in 24% increase in patient retention.
  • Transported Asana to two years customer locations.
  • Detailed insurance collections and claim denials.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Communicated regularly with category to expedite the resolution of complex claims, reducing average resolution time by 7 days.
  • Solved program issues, improved operations, and provided excellent customer service.

Summaries

  • Professional accountant with over 16 years of experience in the finance industry.
  • Dental Insurance Coordinator with 14 years of successful budget management and strategic planning experience.
  • Accounting systems and related computer software programs, such as Tableau and HubSpot, are second nature to me.
  • Adept at managing relationships with insurance representatives.
  • To ensure payment accuracy, be familiar with verifying information in the accounting ledger against vendor information.
  • Dental Insurance Coordinator is a multi-talented Dental Insurance Coordinator who is consistently rewarded for planning and operational improvements.
  • Dental Insurance Coordinator is a well-organized Dental with 11 years of experience.
  • Advanced knowledge of Jira.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at coordinating between dental providers and insurance companies.

Accomplishments

  • Developed a pre-authorization check protocol for patient insurance, reducing appointment scheduling issues by 62%.
  • Enhanced patient documentation accuracy by implementing a cross-verification process, reducing billing errors by 55%.
  • Successfully negotiated with insurance companies to recover $16 in underpaid or denied claims.
  • Developed a comprehensive tracking system for unpaid claims, reducing outstanding balances by $11 annually.
  • Used SAP to streamline the scheduling and verification process, minimizing scheduling conflicts caused by insurance issues.
  • Identified patterns of unpaid claims and implemented strategies to reclaim 23% of previously lost revenue.
  • Initiated corrective actions with insurance carriers to handle disputed claims, recovering 54% of contributions within 15 days.
  • Improved patient satisfaction scores by 62% through enhanced communication of insurance benefits and billing processes.
  • Monitored and adjusted billing practices according to updated insurance policies, resulting in revenue increase by $2.
  • Delivered detailed patient cost estimates, leading to 23% patient satisfaction with treatment transparency.

Affiliations

  • Medical Dental Cross-Coding Industry Alliance (MDCCIA)
  • Local Association of Insurance Professionals Phoenix
  • College of Healthcare Information Management Executives (CHIME)
  • Jaycees
  • Dental Assistants National Board (DANB)
  • State Dental Association North Carolina
  • Dental Insurance & Claims Management Network the Southeast
  • Association of Information Technology Professionals
  • Health Care Compliance Association (HCCA)
  • American Health Information Management Association (AHIMA)

Certifications

  • EHR (Electronic Health Records) Certification - ServiceNow
  • Cisco Certified Network Associate (CCNA)
  • CPR and First Aid Certification Seattle
  • Dental Office Manager Certification - standard
  • Patient Communication Expert - Summit Group
  • Certified in Dental Benefits Coordination (CDBC)
  • Certified Patient Financial Coordinator (CPFC)
  • Certified Dental Practice Business Associate (CDPB)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)

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