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Skills

  • ERP software
  • Confidential patient information handling
  • Insurance payment reconciliation
  • Claims status monitoring
  • Claim submission compliance
  • Improving patient satisfaction
  • Management accounting
  • Multitasking in high-volume environments
  • Sheet balancing
  • Financial reporting and analysis

Work Experiences

  • Achieved a 51% increase in claim acceptance rates.
  • Detailed insurance collections and claim denials.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved recognition for team leadership.
  • Collaborated with dental providers and insurance companies to streamline the pre-authorization process, reducing approval times by 29%.
  • Built trust with patients.
  • Transported Asana to two years customer locations.
  • Assisted over 13 patients per day.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Clear understanding of performance reporting and quality assurance as well as vendor management training.
  • Accounting principles, reconciliation procedures, report generation, and account payment processing are all areas of expertise.
  • Dental Insurance Coordinator is a well-organized Dental with 11 years of experience.
  • Expert in payment processing to reduce outstanding debt, fees, and interest.
  • Dental Insurance Coordinator is a detail-oriented Dental Insurance Coordinator with 12 years of finance and accounting experience.
  • Clarified co-pays and treatment costs.
  • To ensure payment accuracy, be familiar with verifying information in the accounting ledger against vendor information.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Focused, committed, and adept at quickly identifying errors and mitigating losses.
  • Through general ledger entries and account reconciliations, dedicated to quickly increasing profitability and reducing expenditures.

Accomplishments

  • Automated follow-up process for outstanding balances and denied claims, shortening the collection cycle by 12 days.
  • Reduced patient claim errors by implementing a double-check system for claims submission, improving efficiency by 27%.
  • Resolved product issue through consumer testing.
  • Improved patient confirmation rate by 26% through effective communication regarding insurance coverage and treatment costs.
  • Collaborated with team members and external insurance representatives to resolve claims issues, resulting in a 51% reduction in reprocessing time.
  • Collaborated with team of 13 in the development of method.
  • Developed a comprehensive tracking system for unpaid claims, reducing outstanding balances by $11 annually.
  • Created a database to track denials and follow-ups, reducing rejections of claims by insurance companies by 15%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved patient satisfaction scores by 62% through enhanced communication of insurance benefits and billing processes.

Affiliations

  • Project Management Institute
  • Healthcare Financial Management Association (HFMA)
  • American Academy of Dental Group Practice (AADGP)
  • State Association of Dental Administrators North Carolina
  • American Dental Hygienists' Association (ADHA)
  • Certified Dental Billing Specialist (CDBS) Certification Program 2023
  • Credential Dental Insurance Specialist (CDIS) Certification 2015
  • National Association of Dental Plans (NADP)
  • American Medical Informatics Association
  • Local Association of Insurance Professionals Phoenix

Certifications

  • Dental Billing and Coding Certification (DBC)
  • Certified Public Accountant
  • American Association of Dental Office Management (AADOM) Fellowship
  • ADA Insurance Claims Processing Certification (AICP)
  • Certified Patient Relations Specialist (CPRS)
  • Certified in Dental Benefits Coordination (CDBC)
  • Certified Dental Claims Specialist (CDCS)
  • Certified Technical Expert in system
  • CPR and First Aid Certification Seattle
  • Certified Dental Practice Management Administrator (CDPMA)

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