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Skills

  • Complaint Resolution and Problem Solving
  • Customer service in high-volume settings
  • Customer service
  • Product sales analysis and tracking
  • Process equipment
  • Barista training and mentorship
  • Operational improvement
  • Menu design and innovation
  • Event planning and coordination
  • Effective communication with team and customers

Work Experiences

  • Actively participated in café budgeting talks, contributing solid cost-saving strategies that helped reduce overhead by 81% without lowering product standards.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Aided in future marketing decisions.
  • Transported Workday to several months customer locations.
  • Made more than 18 batches of coffee per 18 months, keeping an eye on inventory levels to avoid empty machines during busy hours.
  • Actively participated in café budgeting talks.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Boosted cross-category sales by $4 in three years.
  • Achieved results over a one year period.
  • Achieved customer satisfaction scores of 84%.

Summaries

  • Clear understanding of project management and vendor management as well as cross-functional collaboration training.
  • Collaborated with local coffee roasters to introduce single-origin beans, engaging customers and contributing to a 73% increase in specialty coffee sales.
  • Accomplished barista with a proven track record of increasing sales by $9 through seasonal drink menus and personalized customer recommendations.
  • Collaboratively partnered with local artisans.
  • Boosted regular business by 72%.
  • Coffee Maker is a friendly and outgoing person with excellent interpersonal communication skills.
  • Calibrated and troubleshot espresso machines.
  • Coffee Maker is a multi-talented Coffee Maker who is consistently rewarded for planning and operational improvements.
  • Accurately forecasted stock needs to meet demand.
  • Well-versed in a variety of brews and known for interacting with people from all walks of life.

Accomplishments

  • Ensured optimal inventory control procedures, consistently maintaining stock levels and preventing shortages during high-demand times.
  • Reduced coffee waste by 56% through the introduction of new monitoring and brewing protocols, saving approximately $6 on monthly supply costs.
  • Processed an average of 11 daily sales transactions with 100% cash register accuracy, handling up to $6 in total daily revenue.
  • Streamlined coffee service during peak hours by qualifying and rotating baristas at main stations, cutting down service times by 47%.
  • Actively improved café environmental sustainability efforts by implementing reusable cup discounts, reducing single-use plastic by 49% per month.
  • Facilitated continued learning through advanced barista training on latte art, producing visually appealing beverages and raising customer engagement by 46%.
  • Successfully trained and mentored 4 new baristas in espresso machine operation, improving team efficiency by 19%.
  • Collaborated with management on cost-effectiveness strategies, reducing expenditure on milk and syrups by 63% while maintaining quality standards.
  • Drama-free solution of customer complaints through calm interactions, resolving 16 issues daily, leading to a 78% improvement in customer retention scores.
  • Designed barista training workshops, leading to a 59% improvement in employee retention and faster customer service times.

Affiliations

  • Coffee Roasters Guild Participant
  • International Women’s Coffee Alliance (IWCA) Member
  • Member of Local Independent Coffee Shop Alliance
  • Lions Club
  • Member of Sustainable Coffee Supply Chain Initiatives
  • Toastmasters
  • National Coffee Association of America (NCA) Member
  • Coffee Technicians Guild (CTG) Chapter Member
  • Certified Green Coffee Buyer
  • Attendee at Craft Coffee Conventions

Certifications

  • Coffee Shop Management Certification by initiative
  • Introduction to Coffee - Brewing Professional Certificate by Specialty Coffee Association (SCA)
  • Coffee Shop Sustainability Practices Certification by method
  • First Aid/CPR Certified
  • Espresso Machine Troubleshooting and Repair Training by framework
  • Certified Food Protection Manager by National Registry of Food Safety Professionals (NRFSP)
  • Intermediate Brew Course Completion Certificate by Beacon Labs
  • Coffee Quality Grader Certification by Coffee Quality Institute (CQI)
  • Certified Public Accountant
  • Apple Certified Associate (ACA)

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