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Skills

  • Contract auditing
  • Pet charting information
  • Product ordering
  • Results-oriented
  • Technology-based curriculum
  • Lecturing
  • Operations management
  • Performance assessment
  • Event planning and coordination
  • Credit and collections

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Graded 16 assignments and entered grades into SAP each week.
  • Answered an average of 2 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 59% improvement in student pass rates.
  • Reviewed program materials and coordinated updates to ensure that departmental materials remained up to date and accurate.
  • Transported QuickBooks to two years customer locations.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Education and Training.
  • Junior Lecturer is a results-oriented Junior Lecturer who excels at creating course materials such as syllabi, lesson plans, and exams.
  • Junior Lecturer with 5 years of experience assisting senior professors and mentoring students in Education and Training who is well-organized.
  • Clear understanding of cross-functional collaboration and stakeholder engagement as well as cross-functional collaboration training.
  • Accomplished Junior Lecturer.
  • Excellent track record of managing a semester's minimum teaching load of 17 credit hours.
  • Assistant Professor with a track record of success in implementing technology-based curriculum and assessment tools.
  • Professional with 15 years of progressive experience in the field who is highly organized and detail-oriented.
  • Within Education and Training, senior Junior Lecturer and outstanding performer in team leadership and performance reporting.

Accomplishments

  • Consulted
  • Trained
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Resolved product issue through consumer testing.
  • Actively participated in the organization of academic seminars, increasing student involvement by 66%, demonstrating strong public speaking skills.
  • Conducted program evaluations that led to implementing QuickBooks solutions, increasing instructional efficiency by 24%.
  • Established
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Streamlined
  • Advised

Affiliations

  • Association for Continuing Higher Education (ACHE)
  • American Society of Safety Professionals
  • Freemason
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • American Society for Engineering Education (ASEE)
  • International Association for Research on Service-learning and Community Engagement (IARSLCE)
  • Psychonomic Society
  • Society of Human Resource Management
  • Lions Club

Certifications

  • Certified Academic Coach (CAC) by International Academic Coaching Association (IACA)
  • CompTIA A+ Technician
  • Harvard University’s Online Certificate in Advanced Critical Thinking
  • Data Literacy for Teachers & Professors - Google for Education Certification
  • Teaching Certificate in vendor management by Northwind or framework
  • Certified Student Affairs Educator (CSAE) by Ironclad Systems
  • Cisco Certified Internetwork Expert (CCIE)
  • Fundamentals of Online Teaching Certification by Meridian
  • Virtual Classroom Fundamentals Certificate from Summit Group
  • SHRM Certified Professional (SHRM-CP)

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