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Skills

  • Implementing financial monitoring systems
  • Supplier relationship management
  • Initiative equipment
  • Business development for new accounts
  • Executive reporting and analysis
  • Financial budgeting and forecasting
  • Expansion into Seattle markets
  • Business operations
  • Business growth and scalability plans
  • Supervision

Work Experiences

  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and project management talents.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Boosted sales output by 38%.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Collaborated with cross-functional teams.
  • Created a task schedule for Dealer Principals based on their individual strengths and knowledge of project management.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Coached a 3-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Successfully introduced new product lines that resulted in a 18% increase in annual profits.

Summaries

  • Achieved Employee of the Year in 2021.
  • Adept at improving dealer floor operations.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Achieved individual productivity growth across the team.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Professional with data analysis and cross-functional collaboration abilities who is dependable and attentive.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Achieved a 57% reduction in operational costs.

Accomplishments

  • Resolved product issue through consumer testing.
  • Refined vehicle sales process with improved CRM systems and training, increasing follow-up sales by 23%.
  • Identified and cultivated partnerships with local businesses, driving an increase of foot traffic by 82%.
  • Reduced after-sales service wait times by 7 days, improving customer retention rates by 85%.
  • Directed the launch of a multi-channel digital marketing campaign that contributed to a 69% increase in leads and customer engagement.
  • Achieved OSHA for dealership compliance, improving regulatory adherence and reducing audit risks.
  • Developed and executed an expansion strategy, securing stakeholder buy-in and increasing dealership’s market share by 51%.
  • Spearheaded dealership transition to a digital sales platform, resulting in a 27% increase in online sales within two years.
  • Facilitated financing partnerships with 3 major banks, enhancing customer loan approval success rate by 81%.
  • Expanded dealership's market territory by 48% by leveraging targeted marketing strategies and new seller partnerships.

Affiliations

  • Retail Auto Operations Executive Forum
  • Certified Master Dealer (CMD) Program
  • Chamber of Automotive Commerce (Seattle)
  • North American Dealers Association (NADA) Sales Leadership Certification
  • Sales Management Association
  • Dealership Operations Benchmarking Program
  • International Council of Nurses
  • American Marketing Association
  • International Automotive Remarketers Alliance (IARA)
  • Automotive Dealership Institute (ADI)

Certifications

  • Certified Performance Development Program by category
  • Certified in Inventory Management for Dealership Operations by category
  • Certified Risk Management Professional (CRMP) by framework
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Certified Dealer Management System (DMS) Administrator by method
  • ServSafe
  • Automobile Dealer Compliance Certification by procedure
  • Certified Import/Export Professional by International Import-Export Institute (IIEI)

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