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Skills

  • Expansion into Seattle markets
  • Corporate account acquisition
  • Inventory management and cost control
  • Operational improvement
  • Customer retention strategy formulation
  • Budgets
  • Compliance with industry regulations and standards
  • Process improvement
  • Team management
  • Engagement in local community initiatives

Work Experiences

  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Achieved Employee of the Year for sales leadership in 2021 by generating $16 in revenue over target projections.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Achieved improvement over 2022.
  • Aligned compensation with performance metrics.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 6% increase in efficiency.
  • Helped customers by answering their questions and completing their requests.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Achieved a 64% growth in product lines.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Adept at improving dealer floor operations.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Agile and adaptable group leader with a stellar category history, a motivational approach, and an upbeat personality.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Achieved Top Performer for outstanding dealership leadership in 2015, exceeding sales projections by $14 and driving sustainable business growth.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.

Accomplishments

  • Collaborated with team of 15 in the development of method.
  • Spearheaded dealership transition to a digital sales platform, resulting in a 27% increase in online sales within two years.
  • Increased customer satisfaction scores by 79% by revamping customer service training and processes.
  • Led the development of a new service line, increasing revenues by $4 in the first two years of operations.
  • Achieved OSHA for dealership compliance, improving regulatory adherence and reducing audit risks.
  • Built long-term relationships with key account clients, contributing to $16 in additional revenue over 4 years.
  • Collaborated with manufacturers to secure discounts on volume purchasing, driving down costs by 85% over two years.
  • Directed the launch of a multi-channel digital marketing campaign that contributed to a 69% increase in leads and customer engagement.
  • Revamped dealership’s social media engagement strategy, resulting in a 33% growth in followers and customer inquiries.
  • Refined vehicle sales process with improved CRM systems and training, increasing follow-up sales by 23%.

Affiliations

  • American Marketing Association (AMA) – Dealer Principal Chapter
  • Automotive Dealership Institute (ADI)
  • Certified Master Dealer (CMD) Program
  • Chamber of Automotive Commerce (Seattle)
  • Project Management Institute
  • Toastmasters
  • American Marketing Association
  • Lions Club
  • Association of Finance & Insurance Professionals (AFIP)
  • Society of Automotive Analysts (SAA)

Certifications

  • AICPA Automotive Dealership Accounting and Financial Management Certification
  • Certified Dealership Human Resource Manager (CDHRM) by system
  • Certified in Automotive Customer Relationship Management (CRM) Systems by metric
  • Certified Business Analysis Professional (CBAP)
  • Graduate Certification in Inventory Control and Logistical Operations by method
  • Apple Certified Associate (ACA)
  • Certified in Inventory Management for Dealership Operations by category
  • NADA Dealer Academy Graduate by National Automobile Dealers Association
  • Certified Automotive Fleet Manager (CAFM) by NAFA Fleet Management Association
  • ASE Certified Master Automotive Technician by National Institute for Automotive Service Excellence

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