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Skills

  • Emotional Support Services for At-Risk Children
  • Compliance with metric standards
  • First Aid/CPR
  • Customer service
  • Team management
  • Family services
  • Client needs assessment
  • Child Abuse and Neglect Investigation
  • Communications
  • Microsoft Office Suite

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Looked for industry trends on social media and through online sources.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved results over 18 months.
  • Built positive working relationships with service providers.
  • Achieved results within a several months period.
  • Collaborated with legal teams to secure protective orders for 16 children, minimizing the risk of harm from abusers.
  • Achieved positive resolutions.
  • Analyzed sociocultural patterns influencing child abuse statistics in Austin, sharing insights in reports presented to category.
  • Conducted risk assessments for children in high-risk families.

Summaries

  • Child Protection specialist with crisis de-escalation skills.
  • Committed to ensuring child welfare, having led the development of Salesforce, positively impacting 12 families through education on positive discipline.
  • Within Miscellaneous, senior Child Protection Officer and outstanding performer in risk assessment and budget management.
  • Achieved 45% reduction in re-entries.
  • Conducted child welfare reporting.
  • Advocated for child welfare resources.
  • Clear understanding of team leadership and stakeholder engagement as well as quality assurance training.
  • Assisted in transitioning children to permanent care.
  • Compassion-driven Child Protection Officer, contributing to urgent child welfare cases and successfully managing crisis intervention actions in Phoenix.
  • Collaborative team player in advocating for child-related reforms, with an influential role in lobbying for enhanced child protection policies at the local and national level.

Accomplishments

  • Trained 10 social care professionals in best practices for child welfare management and conflict de-escalation.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Devised and delivered emotional well-being programs to 8 children in crisis, promoting emotional resilience and mental well-being.
  • Developed individualized care plans for 10 children in foster care, ensuring personalized and responsive services to promote child welfare.
  • Led cultural sensitivity training for 13 social care professionals to improve relationships with children from diverse backgrounds, resulting in 22% improved outcomes.
  • Coordinated with healthcare, law enforcement, and education sectors to build comprehensive child protection plans for 5 at-risk children.
  • Supported CPA training for colleagues, enhancing team expertise in trauma-informed care for children affected by abuse.
  • Developed a resource mapping initiative that connected 4 at-risk children and families to local support services, increasing outreach by 33%.
  • Led a training session for 5 childcare workers focused on child rights and protection, improving on-the-job readiness by 30%.
  • Decreased the rate of placement re-entry by 20%, contributing to long-term child stability through targeted support and intervention strategies.

Affiliations

  • Participant of Therapeutic Crisis Intervention for Families Forum (TCIF) Chicago
  • Association for Computing Machinery
  • Alumni of the Harvard Child Protection and Welfare Program 2016
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Rotary International
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Active contributor to the International Society for the Prevention of Child Abuse and Neglect (ISPCAN)
  • Lions Club

Certifications

  • Master of Social Work (MSW), method 2018
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Case Manager (CCM)
  • Child Abuse Prevention Certification (CAP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Forensic Interviewer (CFI)
  • Cisco Certified Network Associate (CCNA)

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