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Skills

  • Inventory management systems
  • Process improvement
  • Framework equipment
  • Process and procedure development
  • Conflict resolution and de-escalation
  • Fleet sales and contract management
  • Brand awareness campaigns
  • Sales strategy development
  • Supplier negotiation
  • Client relationship building

Work Experiences

  • Identified and properly disposed of tires that were worn or damaged beyond repair, informing clients of the need for replacement and guiding them through the process of selecting a new tire and warranty.
  • Was in charge of merchandising tire displays and automotive products, as well as keeping the tire bay and waiting area clean and professional.
  • Trained and developed team members by assigning, supervising, and monitoring each team member's workload during shifts to ensure optimal individual development and skill balance.
  • Achieved over 59% in customer satisfaction.
  • Achieved annual savings of $2 for the tire department.
  • Achieved results within 2016.
  • Kept track of stock levels and equipment condition, ordering replacements as needed.
  • Achieved a 72% increase in sales conversions.
  • Oversaw all processes, equipment, employees, safety, and housekeeping in the area, ensuring that production quality and quantity standards were met throughout the shift.
  • Coordinated recruiting drives and sought out new, skilled employees to increase productivity and customer satisfaction.

Summaries

  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Accomplished leader in seasonal promotion planning, successfully driving quarterly revenue up by $6 and spearheading high-impact marketing campaigns.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • New and returning customers received discounts and sales.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Astute Tire Sales Manager who is dedicated to providing excellent customer service and assistance.
  • Created employee schedules and collaborated with them to ensure that they were treated fairly.
  • Agile and adaptable group leader with a stellar procedure history, a motivational approach, and an upbeat personality.
  • Supervisor with 15 years of experience leading talented salespeople who is results-oriented.
  • Achieved annual cost savings of $2.

Accomplishments

  • Exceeded quarterly sales quota by 47% through a combination of targeted promotions and personalized customer service.
  • Managed tire recycling program, saving $9 annually and extending the business's green initiatives.
  • Trained staff on upselling techniques, resulting in a 19% rise in bundled tire and service sales.
  • Conducted on-site tire performance evaluations for commercial clients, leading to new contract acquisitions worth $6.
  • Played a key role in designing and launching a seasonal tire sales promotion that generated 6 units in sales within 8 weeks.
  • Collaborated with vendors to streamline tire supply chain, reducing delivery delays by 77% and improving tire stock availability.
  • Managed loyalty program with over 4 of active users, increasing overall customer retention by 58%.
  • Streamlined inventory tracking processes through software adoption, reducing stock counting times by 44%.
  • Reduced tire return and fraud rates by 28% with the introduction of a standardized refund policy, improving overall profit margins.
  • Managed digital point-of-sale systems' rollout, which reduced transaction times by 2 minutes and increased customer throughput by 81%.

Affiliations

  • Institute of Management Consultants USA (IMC USA)
  • Society of Human Resource Management
  • American Marketing Association
  • International Council of Nurses
  • Automotive Parts & Service Association (APSA)
  • Freemason
  • Performance Racing Industry (PRI)
  • Automotive Aftermarket Suppliers Association (AASA)
  • International Customer Management Institute (ICMI)
  • National Association of Social Workers

Certifications

  • National Tire Safety Certification (NTDRA)
  • Sales and Marketing Program (SMstudy)
  • Advanced Sales Management Certification
  • Certified Public Accountant
  • Automotive Tire Service (ATS) Certification
  • Conflict Resolution Management (Cornell University)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Safety Specialist (Automotive and Tire Focused)
  • Retail Merchandising Certificate (NRF Foundation)
  • CompTIA A+ Technician

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