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Skills

  • Customer retention program design
  • Process improvement
  • Operational improvement
  • Inventory management systems
  • On-the-job training and development
  • Developing brand messaging
  • Organization
  • Business operations
  • Compliance with safety standards
  • Brand awareness campaigns

Work Experiences

  • Achieved Innovation Award for best performing sales team.
  • Authenticated tire return requests with warranty policies.
  • Achieved sales in just 5 days.
  • Authenticated tire return requests with warranty policies, reducing fraudulent claims by 77% within 2023.
  • Changed tires for first responders and performed repairs on a drop-in basis, giving first responders higher priority.
  • Analyzed market trends to forecast demand.
  • Boosted regional tire sales by 48% through a multi-channel approach, including digital marketing and in-store promotions.
  • Built relationships with fleet businesses, securing contracts worth $3 in tire sales over 4 years.
  • Was in charge of maintaining inventory of tire installation equipment, acquiring and disposing of equipment as needed, and training employees on how to operate tire bay equipment safely and properly.
  • Achieved a 59% reduction in complaints.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Tire Sales Manager expert with 15 years of experience.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Tire Sales Manager with 17 years of successful client relations and project management experience.
  • Accomplished in managing marketing efforts that boosted brand presence, achieving a 67% sales uplift from store promotions and visibility at major trade shows.
  • Achieved a 16% improvement in satisfaction scores.
  • SAP is something I'm familiar with.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Accomplished leader in seasonal promotion planning.

Accomplishments

  • Managed digital point-of-sale systems' rollout, which reduced transaction times by 2 minutes and increased customer throughput by 81%.
  • Partnered with car dealerships to offer bundled tire packages, leading to over $3 in new sales within the first 2 months.
  • Played a key role in designing and launching a seasonal tire sales promotion that generated 6 units in sales within 8 weeks.
  • Reduced warranty claim errors by 18% through comprehensive employee training on warranty guidelines.
  • Exceeded quarterly sales quota by 47% through a combination of targeted promotions and personalized customer service.
  • Developed and executed annual sales goals with a focus on high-margin tire products, resulting in a 54% increase in profitability.
  • Managed loyalty program with over 4 of active users, increasing overall customer retention by 58%.
  • Trained staff on upselling techniques, resulting in a 19% rise in bundled tire and service sales.
  • Conducted on-site tire performance evaluations for commercial clients, leading to new contract acquisitions worth $6.
  • Collaborated with vendors to streamline tire supply chain, reducing delivery delays by 77% and improving tire stock availability.

Affiliations

  • Performance Racing Industry (PRI)
  • Association for Advancing Automation (A3)
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • International Institute of Business Analysis (IIBA)
  • Automotive Parts & Service Association (APSA)
  • National Institute for Automotive Service Excellence (ASE) Certification
  • Society of Automotive Engineers (SAE) International
  • American Marketing Association (AMA)

Certifications

  • Retail Business Management Certification (National Tire Dealers Association)
  • Apple Certified Associate (ACA)
  • Salesforce
  • Certified Retail Leadership Professional (CRLP)
  • Certified Business Process Improvement Specialist
  • Cisco Certified Network Associate (CCNA)
  • Inventory Optimization and Forecasting Specialist
  • Sales and Marketing Program (SMstudy)
  • Advanced Sales Management Certification
  • First Aid/CPR Certified

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