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Skills

  • Category equipment
  • MS Office
  • Company branding
  • Payment collection
  • Baggage assistance
  • Customer service excellence
  • Tourism management
  • Client onboarding and participant preparation
  • Crisis management
  • Proficient in French

Work Experiences

  • Coordinated sponsorship and partnership efforts with Beacon Labs, securing $2 in annual funding for outdoor events.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with framework customers to determine their needs and deliver program service.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Decreased equipment loss and wear by 76%.
  • Boosted international registrations by 18 annually.
  • Had an excellent attendance record and was always on time for work.
  • Delivered tailored training in wilderness first aid and survival skills, increasing participant self-sufficiency by 30% and ensuring readiness for emergencies.
  • Conducted risk assessments and contributed to the development of a Lean safety protocol, reducing incident rates by 77%.

Summaries

  • Achieved a 38% record of accident-free climbs.
  • Accomplished in risk management and client leadership, consistently delivering wilderness experiences that uphold a 27% safety track record across varied terrains and extreme environments.
  • Presentation skills are excellent, and she is a true go-getter.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Certified in method with a successful track record in risk assessment, guiding teams through safety-first navigation to ensure a 70% reduction in incident rate during expeditions.
  • Working with visitors and travelers to create entertaining and educational experiences has been a career highlight.
  • Adept at wilderness survival training and risk assessments, successfully reducing incident rates by 18% through the development of OSHA safety protocols.
  • Achieved consistent rebooking rates of 84%.
  • Excellent public speaking skills as well as a thorough understanding of Atlanta history, architecture, and current events.
  • Accomplished outdoor adventure designer.

Accomplishments

  • Created social media campaigns using video content from wilderness expeditions, growing the organization’s online followers by 19% year-over-year.
  • Documented and resolved program which led to system.
  • Oversaw the production of promotional videos through the use of drone technology, increasing engagement on digital platforms by 49%.
  • Achieved a 70% increase in returning customers by supporting personalized adventure planning catered to specific client needs and interests.
  • Trained expedition leaders in cross-cultural communication, improving international participant satisfaction by 65% in initiative.
  • Leveraged existing partnerships with vendors to secure bulk discounts on adventure gear, reducing outfitting costs by 46%.
  • Managed online booking platforms and streamlined client registration process, decreasing customer drop-off rates by 72%.
  • Spearheaded eco-tourism initiatives that focused on sustainability education, leading to a 25% reduction in environmental impact of operations.
  • Collaborated with medical professionals to integrate wilderness therapy practices into adventure programs, resulting in 14 positive health outcomes for participants.
  • Facilitated participant onboarding sessions covering equipment, nutrition, and local regulations, ensuring readiness for multi-day expeditions.

Affiliations

  • National Association of State Park Directors (NASPD)
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • American Marketing Association
  • National Outdoor Leadership School (NOLS)
  • Certified Climbing Wall Instructors Association (CWA)
  • National Association of Social Workers
  • Graduate of Outward Bound Leadership Program
  • Jaycees
  • International Federation of Mountain Guides Associations (IFMGA)

Certifications

  • Certified Public Accountant
  • Certified Interpretive Planner (CIP) through the National Association for Interpretation
  • Certified Outdoor Program Manager (COPM) through Beacon Labs
  • Salesforce
  • Outdoor Business Management Certification through category
  • Leave No Trace (LNT) Trainer Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • Adaptive Recreation Certification through American Council on Exercise (ACE)

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