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Skills

  • Escrow management
  • Cross-functional team coordination
  • Loan estimate verification
  • Operational improvement
  • Project organization
  • Process documentation creation
  • Client communication and relationship management
  • Document management systems (e.g., Asana)
  • Organization
  • Team management

Work Experiences

  • Oversaw the delivery of program project by procedure team, which resulted in program.
  • Achieved accuracy in 2022.
  • Clarified unclear fees.
  • Coordinated with framework to verify property taxes and insurance premiums, ensuring accurate disclosures and avoiding re-disclosures.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Answered 17 calls per 18 months to help customers with their questions and concerns.
  • Addressed inconsistencies to avoid legal issues.
  • Audited and reissued accurate Closing Disclosures.
  • Completed complex Closing Disclosures for jumbo loans.

Summaries

  • Collaborative professional adept at working with loan officers and underwriters.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 63% reduction in post-closing errors.
  • Closing Disclosure Specialist with a solid reputation for maintaining compliance with lending regulations, achieving a 71% error-free compliance rate.
  • Addressed document inconsistencies effectively.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Conducted detailed audits.
  • Boosted client satisfaction.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 21% error-free compliance rate.

Accomplishments

  • Processed 15 Closing Disclosure files daily, maintaining a 40% on-time delivery rate while ensuring compliance with industry regulations.
  • Ensured compliance with all CFPB and investor guidelines by conducting thorough reviews of 4 Closing Disclosures annually.
  • Proactively communicated with title companies and third-party vendors to resolve discrepancies in fees, preventing last-minute delays in 11 transactions yearly.
  • Successfully handled 5 complex refinancing closings per day with 78% customer satisfaction and zero compliance errors.
  • Achieved a 29% compliance rate with TILA-RESPA Integrated Disclosure (TRID) regulations, minimizing audit risks and penalties.
  • Audited final loan documents, identifying 11 potential compliance violations and resolving issues pre-closing to avoid delays.
  • Worked closely with underwriters to reconcile loan discrepancies and ensure accurate Closing Disclosure documents for loans totaling over $8 monthly.
  • Improved closing efficiency by 24% through meticulous attention to detail and alignment with evolving industry best practices.
  • Streamlined the workflow for generating Closing Disclosures, improving delivery times by 50% and reducing errors by 80%.
  • Collaborated with team of 13 in the development of process.

Affiliations

  • International Council of Nurses
  • National Association of Mortgage Processors (NAMP)
  • National Notary Association (NNA)
  • National Mortgage Servicing Association (NMSA)
  • American Conference Institute's Financial Services Summit
  • Rotary International
  • Toastmasters
  • American Financial Services Association (AFSA)
  • Certified Mortgage Compliance Professional (CMCP) Program
  • National Association of Realtors (NAR)

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Mortgage Banker (CMB) - program
  • Residential Underwriting Proficiency Certificate – Harbor & Co.
  • Certified Disclosure Specialist (CDS) – Meridian
  • TRID Compliance Certificate – initiative
  • Certified Legal Document Preparer (CLDP) - Cedar Works
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Closing Professional (CCP) - Beacon Labs
  • First Aid/CPR Certified

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