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Skills

  • Process documentation creation
  • High-Volume Processing
  • Regulatory compliance
  • First Aid/CPR
  • Microsoft Excel for compliance reporting
  • Conflict resolution with stakeholders
  • Document management systems (e.g., Asana)
  • Error Reduction Strategies
  • Cross-functional team coordination
  • Team management

Work Experiences

  • Transported Adobe Creative Suite to one year customer locations.
  • Coordinated with framework to verify property taxes and insurance premiums, ensuring accurate disclosures and avoiding re-disclosures.
  • Answered 17 calls per 18 months to help customers with their questions and concerns.
  • Assisted in the training of junior specialists, resulting in faster proficiency and reducing team onboarding time by 68%.
  • Had an excellent attendance record and was always on time for work.
  • Coordinated timely delivery of 16 Closing Disclosures.
  • Addressed inconsistencies to avoid legal issues.
  • Coordinated the timely delivery of 3 Closing Disclosures for high-demand, fast-track closings, ensuring zero missed deadlines.
  • Achieved accuracy in 2022.
  • Awarded Outstanding Service Award for consistently producing error-free documents in a high-volume environment, handling 4 files per day.

Summaries

  • Adept in document management systems such as HubSpot.
  • Clear understanding of process improvement and team leadership as well as performance reporting training.
  • Accurately reflected final settlement charges.
  • Collaborated with escrow officers.
  • Adept at identifying document inconsistencies.
  • Accomplished in working with title companies and escrow officers to accurately reflect final settlement charges, ensuring smooth real estate transactions for high-value clients.
  • Achieved a 53% improvement in team accuracy.
  • Achieved a 78% error reduction.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 21% error-free compliance rate.

Accomplishments

  • Enhanced document review processes to detect fee discrepancies, helping the company avoid 2 client disputes over a 2021 period.
  • Successfully handled 5 complex refinancing closings per day with 78% customer satisfaction and zero compliance errors.
  • Authored process documentation ensuring consistent adherence to regulations and reducing loan closing issues by 28%.
  • Utilized Power BI to automate the generation and delivery of Closing Disclosures, enhancing the accuracy and speed of final document submissions.
  • Coordinated with loan processors to solve discrepancies in client information, leading to timely issuance of revised Closing Disclosures and preventing closing delays.
  • Monitored team KPIs related to closing timelines and compliance accuracy, consistently exceeding targets set by department management.
  • Saved an annual total of $18 by identifying inconsistencies in vendor fees and coordinating corrections before final Closing Disclosure issuance.
  • Collaborated with cross-functional teams, including underwriters and loan officers, to complete over 8 loan closings per month with 82% accuracy.
  • Collaborated with team of 13 in the development of process.
  • Streamlined the workflow for generating Closing Disclosures, improving delivery times by 50% and reducing errors by 80%.

Affiliations

  • Certified Regulatory Compliance Manager (CRCM)
  • Compliance Officer Certification through the Mortgage Bankers Association (MBA)
  • Certified Financial Services Auditor (CFSA)
  • Association of Certified Fraud Examiners (ACFE)
  • Society of Human Resource Management
  • International Council of Nurses
  • Certified Mortgage Processors (CMP) through NAMP
  • American Conference Institute's Financial Services Summit
  • American Marketing Association
  • Freemason

Certifications

  • Encompass Software Certification – framework
  • TRID Compliance Certificate – initiative
  • Residential Underwriting Proficiency Certificate – Harbor & Co.
  • Salesforce
  • ServSafe
  • Notary Public Commission North Carolina
  • Certified Anti-Money Laundering Specialist (CAMS) - ACAMS
  • CompTIA A+ Technician
  • Fair Lending Certification - Beacon Labs
  • SHRM Certified Professional (SHRM-CP)

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