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Skills

  • Asbestos training
  • Closet detailing
  • Mobile cart operation
  • Inventory management
  • Customer satisfaction
  • Territory Sales Experience
  • Computer literate
  • Decision making skills
  • Organized
  • Reporting and documentation

Work Experiences

  • Used industrial cleaning equipment to clean and buff tile floors.
  • Cleaned elevators, glass, and planters in public areas such as the lobby, pool, and public restrooms.
  • Wood floors and other woodwork were waxed and polished.
  • Checked the storage areas and carts for cleanliness and organization.
  • Maintained the freshness of the bathrooms by cleaning, sanitizing, and replenishing supplies every 6 months.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Quickly responded to patron requests for linens and process items, resulting in a 8% increase in customer satisfaction on company scorecards.
  • Completed laundry services, including hand-washing and dry cleaning, with special attention to care instructions.
  • Watered and replaced past-prime flowers with fresh flowers in facility floral arrangements in lobbies and public areas.
  • Changed the bed linens and gathered the soiled linens to be washed.

Summaries

  • With excellent dusting, vacuuming, and mopping skills, I am determined and passionate.
  • Meticulous Housekeeper with a vivacious demeanor and top-notch budget management and workflow optimization skills.
  • Professional with proven client relations and team leadership abilities.
  • Reliable Housekeeper with 13 years of cleaning industry experience.
  • Knowledgeable Housekeeper with experience in childcare and development.
  • Efficient Housekeeper is capable of completing all tasks on time.
  • Housekeeper is bilingual and well-versed in a wide range of housekeeping duties and cleaning equipment.
  • Motivated Housekeeper looking to capitalize on 18 years of previous room cleaning experience.
  • Practical experience operating housekeeping equipment, such as method and framework.
  • To achieve and maintain high client satisfaction, adept at efficiently completing tasks in an independent or team-based manner.

Accomplishments

  • Cared
  • Determined
  • Responded
  • Liaised
  • Resolved
  • Ensured
  • Streamlined
  • Budgeting: : procedure metric
  • Sales and Promotion: Planned and executed promotional events to market services to new clients.
  • Monitored

Affiliations

  • Hospitality Customer Experience Professionals
  • Residential & Commercial Cleaning Association
  • Green Clean Institute Certification
  • National Green Building Standard Certification for Hospitality
  • National Association of Social Workers
  • Certified Hotel Housekeeping Supervisor Program (CHHS)
  • American Society of Safety Professionals
  • Multilingual International Customer Service Professionals
  • Hotel and Hospitality Management Association
  • International Facility Management Association (IFMA)

Certifications

  • Green Enterprise Cleaning Program Certification from program
  • Hazardous Materials Awareness Certification from Lakeside Partners
  • OSHA 30-Hour General Industry Certification
  • Certified Public Accountant
  • CPR
  • Certified Guest Service Professional (CGSP) from American Hotel & Lodging Educational Institute
  • OSHA 10-Hour Safety Certification for General Industry
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Advanced Hazardous Communications Certification

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