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Skills

  • Operational improvement
  • Process improvement
  • Advanced care planning
  • Childcare experience
  • First Aid/CPR
  • Customer service and client relations
  • Wound care maintenance
  • MS Office
  • Assisted daily living (ADLs) management
  • Client autonomy and mobility enhancement

Work Experiences

  • Recognized abnormalities and/or changes in patients' health status and reported them to the case manager.
  • Made sure that personal and professional documents were filed properly.
  • Kept the house clean and well-stocked, ran errands, managed laundry, and went grocery shopping once a week.
  • Ran errands for customers, including grocery shopping and other essentials.
  • Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care in both private residences and facilities.
  • Accomplished results within three years.
  • Achieved a 50% boost in autonomous mobility.
  • Achieved 81% functional recovery improvement.
  • Handled incoming mail, bills, and invoices, as well as taking the necessary actions.

Summaries

  • Excellent interpersonal and communication skills.
  • Appointment, medication, and household management training.
  • Direct care provider with experience assisting method people with their medical and emotional needs.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • By managing health needs, assisting with personal grooming, performing light housekeeping, and performance reporting, I am skilled at providing attentive care to patients.
  • Personal Assistant who is efficient and detail-oriented and has a proven track record of initiative and accuracy.
  • Costs were consistently reduced while profits were increased.
  • 8 years of relevant experience as a detail-oriented Personal Assistant.
  • Caring healthcare aide with over 4 years of experience providing in-home care to patients.
  • Compassionate CDAC Provider with a gentle touch and a caring attitude that emphasizes treating everyone with dignity and respect.

Accomplishments

  • Led creation and implementation of personalized care plans for 17 patients, improving patient satisfaction by 73% while ensuring compliance with HIPAA regulations.
  • Partnered with healthcare agencies to provide ongoing professional development for caregivers, raising overall skill competencies by 73%.
  • Reduced readmissions for chronic disease patients by 62% within three years through collaborative care plans and ongoing patient advocacy.
  • Created and maintained detailed client files for over 6 patients to ensure up-to-date and organized tracking of medical, therapy, and personal needs.
  • Organized home care schedules for 10 clients, ensuring 65% consistent delivery of medication regimens and therapy sessions.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Incorporated advances in telehealth tools for remote monitoring, leading to 77% improvement in patient connection for long-term health outcomes.
  • Streamlined caregiving schedules, improving shift assignments for 14 team members and reducing scheduling conflicts by 83%.
  • Utilized QuickBooks to maintain error-free medical records for 15 clients, exceeding company accuracy expectations by 63%.
  • Coordinated end-of-life care for terminally ill clients, providing emotional support and reducing family stress by 35% through strategic communication.

Affiliations

  • National Association for Home Care & Hospice (NAHC)
  • Association of Information Technology Professionals
  • National Alliance for Caregiving (NAC)
  • American Academy of Home Care Medicine (AAHCM)
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Toastmasters
  • American Nurses Association (ANA)
  • Council for Aging-Friendly Communities
  • Jaycees

Certifications

  • Certified Activity Director (NCCAP) Harbor & Co.
  • Certified Home Health Aide Supervisor Portland 2015
  • Elder Care Management Certification Lakeside Partners 2022
  • Certified Dementia Practitioner (CDP) - Harbor & Co.
  • Patient Advocate Certification Vantage 2021
  • Certified Case Manager (CCM) Harbor & Co., 2022
  • Certified Business Analysis Professional (CBAP)
  • Trauma-Informed Care Certification Summit Group
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)

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