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Skills

  • Behavioral health support systems
  • Credit and collections
  • Cognitive and Behavioral Assessments
  • Behavioral intervention techniques
  • Conflict mediation with clients and families
  • Community integration activities
  • Team building
  • Supervision
  • Operational improvement
  • Organization

Work Experiences

  • Achieved Top Performer for program compliance.
  • Administered daily medications under strict protocols.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Achieved results across 2020.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Accurately maintained detailed client records.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Developmental Support Worker is a multi-talented Developmental Support Worker who is consistently rewarded for planning and operational improvements.
  • Achieved a 39% reduction in staff turnover.
  • With over 14 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • Highly skilled in risk assessment terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • 10 years of experience streamlining processes, managing talented team members, and performing cross-functional collaboration by an educated professional.
  • Looking for a management position with a company in the Miscellaneous sector.
  • Meticulous Developmental Support Worker capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Power BI.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • To meet project objectives, prioritize projects and multitask effectively.

Accomplishments

  • Demonstrated leading skills in oral and written communications by documenting client interactions and providing clear feedback to care teams.
  • Mentored and supported new staff during their onboarding phase, increasing team efficiency and client satisfaction rates.
  • Conducted biannual progress reviews and adjusted client service plans, improving target outcomes by 77%.
  • Led group therapy programs where 15 clients reported enhanced coping mechanisms and increased social engagement.
  • Introduced personalized advocacy plans, achieving successful client enrollment in community support programs and increased self-reliance.
  • Developed positive relationships with clients and families by routinely providing transparent updates about care plans and progress.
  • Reduced behavioral incidents in client population by 55% by implementing a rewards-based reinforcement program.
  • Assisted clients with navigating government assistance programs, ensuring timely support that allowed for continuous care.
  • Reduced incidents of crisis behaviors by 19% through the development of tailored behavioral interventions.
  • Resolved product issue through consumer testing.

Affiliations

  • National Council for Behavioral Health (NCBH)
  • International Association of Administrative Professionals
  • Global Community for Behavioral Health Professionals
  • Jaycees
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • Special Olympics Volunteer or Coordinator
  • Behavior Analyst Certification Board (BACB)
  • Association for Positive Behavior Support (APBS)
  • American Marketing Association

Certifications

  • Certified Public Accountant (CPA)
  • Basic Life Support (BLS) Certification - American Red Cross
  • Foster Care Case Manager Certification
  • Independent Living Skills Specialist Training
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Occupational Therapy Assistant Credential (COTA)
  • Trauma-Informed Care Training Certification
  • CompTIA Security+

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