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Skills

  • Database administration
  • Credit and collections
  • Relationship development
  • Compliance with care standards
  • Community integration activities
  • Cross-functional team collaboration
  • Documentation and control
  • Process improvement
  • Data Management
  • Regulatory compliance

Work Experiences

  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Advocated through multiple agencies.
  • Administered daily medications under strict protocols.
  • Achieved results across 2020.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Achieved promotion based on 2016.
  • Achieved Top Performer for program compliance.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Completed 17 employees' bi-weekly payroll.

Summaries

  • Highly skilled in risk assessment terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Achieved President's Club for excellence in providing developmental support, consistently surpassing performance benchmarks in care delivery and client satisfaction.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Meticulous Developmental Support Worker capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Power BI.
  • 10 years of experience streamlining processes, managing talented team members, and performing cross-functional collaboration by an educated professional.
  • Accomplished in mentoring peers and new staff on best practices in behavioral interventions, achieving a 20% organizational compliance rate.
  • Clear understanding of strategic planning and stakeholder engagement as well as risk assessment training.
  • Adaptable person with workflow optimization and stakeholder engagement abilities.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Developmental Support Worker is a multi-talented Developmental Support Worker who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Led efforts to educate family members and caregivers on therapeutic strategies, fostering long-term support outside of the program.
  • Regularly monitored client goals through data-driven progress assessments, adjusting interventions for better outcomes.
  • Fostered a trusting environment by providing consistent emotional support and positive reinforcement to clients during transitional periods.
  • Mentored and supported new staff during their onboarding phase, increasing team efficiency and client satisfaction rates.
  • Facilitated 2 social skills workshops that improved participation rates in community-based activities.
  • Collaborated with 15 occupational therapists to introduce skill-building sessions designed to enhance daily living.
  • Served as a key member of an interdisciplinary care team, facilitating smoother transitions for clients moving between programs.
  • Spearheaded a client-focused group therapy initiative that resulted in 50% improvement in client well-being and social dynamics.
  • Guided 10 families through crisis situations, providing mediation and counseling that resulted in improved familial relationships.
  • Facilitated access to community-based employment resources, empowering clients towards greater independence and job readiness.

Affiliations

  • Interdisciplinary Council on Development and Learning (ICDL)
  • American Society of Safety Professionals
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Ontario Association on Developmental Disabilities (OADD)
  • International Association of Administrative Professionals
  • Regional Association for Developmental Disabilities Workers
  • Developmental Disabilities Council (varies by state/region)
  • National Association for Direct Support Professionals (NADSP)
  • Association of People Supporting Employment First (APSE)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Certified Nursing Assistant (CNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Personal Support Specialist (PSS)
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)

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