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Skills

  • Extremely organized
  • Team management
  • Business operations
  • Data analysis
  • Problem resolution
  • Risk management processes and analysis
  • Project development
  • Relationship development
  • Hardware evaluation
  • Workflow Optimization

Work Experiences

  • Delivered reports to Independent Contractors detailing project updates and likely completion dates, as well as delays and causes each 6 months.
  • Evaluated the strategic implications of business intelligence data for procedure and method areas.
  • Oversaw the day-to-day operations of a consulting firm, which included risk assessment and process improvement.
  • Went over the project details to make sure the materials and equipment for the job sites were correct.
  • Achieved results within 16 months.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Assisted system field crews in maximizing quality and productivity.
  • Achieved retention rates exceeding 43%.
  • Coached Independent Contractors and implemented training in risk assessment and process improvement, resulting in a 11% increase in productivity.

Summaries

  • Independent Contractor with a track record of successfully developing category intelligence to improve business operational planning and execution.
  • Proactive and diligent in achieving goals by utilizing BI data and making well-thought-out recommendations.
  • Successful in advancing the company's goals and improving category performance.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Determined and experienced in establishing profitable client relationships and putting in place efficient processes and procedures.
  • Highly effective Business Analyst who meets tight deadlines by delivering high-quality system requirement documentation.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Strengths in client relations and quality assurance backed up by Construction training.

Accomplishments

  • Resolved product issue through consumer testing.
  • Identified and implemented process improvements that saved clients an estimated 10 hours annually in administrative tasks.
  • Analyzed pricing models for QuickBooks, creating a data-driven strategy that boosted revenue by 56% % within three years.
  • Successfully facilitated workshops on client relations, educating over 15 attendees and receiving an average satisfaction score of 58% %.
  • Increased sales 2% over three years.
  • Executed time-sensitive program successfully within 17 months, resulting in 57% % client satisfaction.
  • Assisted in the revision of client contract terms, ensuring compliance with evolving Construction regulations while securing more favorable conditions for stakeholders.
  • Created and deployed innovative marketing campaigns for Adobe Creative Suite, achieving a 34% % increase in customer engagement and conversion rates.
  • Documented and resolved category which led to standard.
  • Achieved OSHA in Construction and applied this expertise to optimize contract auditing processes, delivering 33% % savings.

Affiliations

  • Institute for Contract Management (ICM)
  • Society for Technical Communication (STC)
  • International Association of Administrative Professionals
  • Institute for Independent Business Advisors
  • National Association of Women Business Owners (NAWBO)
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • Lions Club
  • Small Business Association (SBA)
  • International Virtual Assistants Association (IVAA)

Certifications

  • Cybersecurity Fundamentals Certificate (CSF) method
  • Certified Business Analysis Professional (CBAP)
  • Certified Information Security Manager (CISM)
  • Certified Blockchain Solutions Architect (CBSA)
  • Google Certified Professional Cloud Architect
  • Certified ScrumMaster (CSM)
  • Certified Protection Officer (CPO)
  • Certified Information Systems Auditor (CISA)
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified e-Commerce Specialist (CeES) metric

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