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Skills

  • Continuous quality improvement (CQI)
  • Drug utilization review
  • Healthy meal preparation
  • Healthcare Policy Development
  • Loss prevention management
  • Interdisciplinary collaboration
  • Health literacy promotion
  • Patient care coordination
  • Relationship building and retention
  • Healthcare quality improvement

Work Experiences

  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 5%.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Achieved Best Patient Care Team Award for two consecutive years, with patient satisfaction consistently above 80%.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Achieved Innovation Award for Excellence in Patient Care in 2020 by enhancing patient education protocols and improving health outcomes.
  • Coordinated home care services for post-op patients, optimizing follow-up scheduling that reduced missed appointments by 44%.
  • Achieved 6 months% time-saving on care coordination tasks.
  • Collaborated with financial services.
  • Actively engaged in community outreach initiatives, educating over 2 primary care providers on patient care transition management.

Summaries

  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Develop and lead an office staff that is productive and efficient.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Clear understanding of performance reporting and quality assurance as well as client relations training.
  • Adept at operational and clinical oversight.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Analytical Patient Care Executive skilled in using data-driven methods to improve patient satisfaction, as evidenced by implementing a feedback loop that raised satisfaction scores by 67%.
  • Coordinate patient admission and discharge.
  • Staff development that results in high-performing teams has been recognized.
  • Exceptional communicator and proven problem solver.

Accomplishments

  • Successfully managed an interdisciplinary team of 11 healthcare professionals to oversee patient care improvements in Denver, contributing to a 15% increase in patient satisfaction scores.
  • Achieved 75% compliance with mandated accreditation standards through detailed annual audits and corrective action planning.
  • Implemented a community outreach program that increased local patient referrals by 18% over a 12 month period.
  • Documented and resolved metric which led to system.
  • Successfully resolved 3 escalated patient care cases, contributing to a 68% improvement in overall patient satisfaction scores.
  • Developed patient satisfaction surveys with 71% response rate, using feedback to drive continuous quality improvement initiatives.
  • Created custom care plans for high-risk patient groups, leading to a 84% decrease in incidence of hospital-acquired conditions.
  • Led the implementation of care transition programs that reduced hospital readmission rates by 76% for high-risk patients.
  • Collaborated with logistics to successfully reduce operating room turnover times, increasing surgery throughput by 53% and improving patient flow.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Jaycees
  • American Medical Informatics Association
  • National Association of Social Workers
  • Society of Women Engineers
  • Association for Patient Experience (AfPE) – Advocate for enhanced patient engagement strategies
  • American Hospital Association (AHA) – Contributed to a research initiative on improving chronic care management
  • American Academy of Ambulatory Care Nursing (AAACN) – Participated in leadership training for patient care coordinators
  • Association of Community Cancer Centers (ACCC) – Involved in chronic illness patient care strategy redesign

Certifications

  • Certified in Healthcare Compliance (CHC)
  • CompTIA Security+
  • Healthcare Financial Management Association (HFMA) Certification
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Healthcare Administrative Professional (cHAP)
  • First Aid/CPR Certified
  • Nursing Executive Certification (NE-BC)
  • Lean Six Sigma Black Belt for Healthcare
  • Cisco Certified Internetwork Expert (CCIE)

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