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Skills

  • Cross-functional team leadership
  • ISO standard regulatory compliance
  • Client relationship management
  • Business operations
  • Six Sigma methodologies
  • Relationship development
  • Inspection automation technologies
  • High-volume production quality control
  • Calibration of test equipment
  • First Aid/CPR

Work Experiences

  • Collaborated across departments to ensure compliance with industry standards, resulting in PMP accreditation being granted in 2023.
  • Collaborated across departments for compliance.
  • Developed and audited practices, programs, and reporting system metrics for maximum efficiency.
  • Assisted in the creation of quality control plans for standard.
  • Analyzed root cause of critical defects.
  • Identified the root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout the product development process.
  • Analyzed production trends.
  • Collaborated with vendors on material quality issues, reducing non-conformities by 48% in raw materials across the past year.
  • Addressed quality issues.
  • Interpreted test results by comparing them to established specifications and control limits, and then made recommendations about whether or not the data should be released.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Quality Lead Technician is a multi-talented Quality Lead Technician who is consistently rewarded for planning and operational improvements.
  • Within Miscellaneous, senior Quality Lead Technician and outstanding performer in strategic planning and budget management.
  • Strong experience collecting and analyzing quality metrics as well as making recommendations for process and quality improvement.
  • Quality Control Analyst with experience testing QuickBooks and Miscellaneous products.
  • Ready to put 6 years of experience to work in order to meet process quality control goals.
  • In procedure environments, a hardworking Quality Lead Technician who is knowledgeable about sampling and testing procedures.
  • Achieved Scrum Master accreditation in 2015.
  • Advanced quality systems knowledge.
  • Achieved a 27% reduction in man-hours during peak production cycles.

Accomplishments

  • Developed corrective and preventive actions (CAPA) that resulted in a 60% improvement in production uptime.
  • Assisted in the analysis and resolution of procedure, mitigating further downtime and preventing quality-related losses of program.
  • Resolved product issue through consumer testing.
  • Refined quality control protocols in collaboration with production teams, reducing downtime related to quality inspections by 16%.
  • Led root cause analysis for recurring product issues, reducing defect occurrences by 85% in 6 months.
  • Improved internal communications and transparency through the implementation of quality dashboards, resulting in faster issue resolution times by 21%.
  • Designed and implemented a new inspection protocol for HubSpot, resulting in a 35% improvement in quality performance.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led cross-training initiatives for 5 employees in quality procedures and regulatory compliance practices, boosting intra-team flexibility by 74%.
  • Managed end-to-end quality assurance process, resulting in 13 consecutive on-time shipments with zero defects.

Affiliations

  • Product Lifecycle Management (PLM) World - Member focusing on integrating quality initiatives
  • Toastmasters
  • Certified Hazard Analysis and Critical Control Points (HACCP) - Awarded after comprehensive safety inspections of vendor management
  • Automotive Industry Action Group (AIAG) - Trained Quality Inspector for APQP and PPAP
  • Project Management Professional (PMP) - Specialized in quality risk management techniques in project execution
  • International Organization for Standardization (ISO) - Lead auditor for CPA audits
  • Jaycees
  • Lions Club
  • Certified Quality Manager/Organizational Excellence (CQM/OE) by ASQ - Focused on driving organizational change through quality management
  • Association for Operations Management (APICS) - Professional in Supply Chain (CPIM) credential holder

Certifications

  • Certified Quality Technician (CQT) - method
  • Statistical Process Control (SPC) Certification - Cedar Works
  • Certified Calibration Technician (CCT) - ASQ
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Internal Auditor (CIA) - Quality Focus - Harbor & Co.
  • Certified Quality Improvement Associate (CQIA) - ASQ
  • ServSafe
  • Certified Public Accountant (CPA)
  • Root Cause Analysis & Problem Solving Certificate - Beacon Labs

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