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Skills

  • Information documentation
  • Team management
  • Planning and coordination
  • Problem resolution
  • Geospatial awareness during emergencies
  • High-stress decision-making
  • CCTV
  • Process improvement
  • RFI Scanners
  • First Aid/CPR

Work Experiences

  • Assisted in the creation of program procedures.
  • Special requests, such as BOLOs, were handled by me.
  • Used Salesforce to compile data gathered from various sources.
  • Collaborated with EMS, police, and firefighting teams.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Saved money by developing functional solutions to process problems.
  • Routed calls to the appropriate police, fire, or medical responders, depending on the nature of the call.
  • Assisted in the coordination of special event emergency response plans, managing a citywide event attended by over 6 and maintaining prompt fire response capabilities.
  • Worked with others to brainstorm new framework possibilities.
  • Collaborated with the IT department to configure and test new CAD systems, significantly reducing the likelihood of technical errors during peak emergencies.

Summaries

  • Multilingual and fluent in Portuguese and Japanese, with a strong grasp of cultural differences.
  • Communicative and team-oriented, with SAP expertise.
  • Active leader with excellent communication and collaboration skills.
  • Award-winning Fire Dispatcher.
  • Achieved dispatch speed during critical emergencies.
  • Skilled in reading maps, understanding location details, and providing relevant updates to people in the field.
  • Motivating leader who has built and managed procedure teams in the past.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Fire Dispatcher.
  • Procedures and requirements for emergency dispatching are well-understood.
  • Achieved a 25% decrease in resource misallocations during peak response times.

Accomplishments

  • Coordinated with EMS, police, and fire departments to craft a unified emergency response plan, reducing inter-departmental response times by 30%.
  • Collaborated with emergency management consultants to revise disaster preparedness protocols, enhancing department readiness by 60%.
  • Maintained a calm and effective dispatch center during multiple crisis situations, decreasing stress-induced errors by 52%.
  • Redesigned new hire dispatch onboarding and training programs, decreasing ramp-up time for new employees by 44% through hands-on simulations.
  • Promoted to Lead Fire Dispatcher within 2 months, in recognition of high performance under high-stress emergency situations.
  • Processed real-time data from Jira to relay updated information to field teams, improving tactical decision-making during multi-unit rescues.
  • Instrumental in reducing average dispatch time by 41% through the timely implementation of a new software automation process.
  • Assisted in the integration of custom dispatch software, leading to a 75% reduction in missed or delayed emergency calls.
  • Collaborated with the IT department to implement new dispatch reporting features, reducing data entry errors by 69%.
  • Recognized by Seattle for exceptional performance during high-profile emergencies, including process, over three years.

Affiliations

  • Participant, Association of Public-Safety Communications Officials (APCO) Annual Conference, 2021
  • Participated in Fire Emergency Call Taking & Dispatch Certification course at framework, 2019
  • Volunteer, Community Emergency Response Team (CERT) for Seattle, program
  • Completed Fire Department Dispatch Management Training at Summit Group, 2016
  • Certified member, Fire Service Incident Dispatcher (FSID) Program, 2020
  • Member, National Association of Emergency Medical Technicians (NAEMT) method
  • Co-chair, Portland Fire Dispatcher Incident Review Board, program
  • Certified in Incident Command System (ICS) 100 by the Federal Emergency Management Agency (FEMA), 2016
  • Attendee, Emergency Services Dispatch Symposium at standard, 2024
  • Member, International Public Safety Association (IPSA) 2020-Present

Certifications

  • Fire Service Communications (FSC) Certification - procedure
  • Fire Department Communications Specialist Certification - method
  • Public Safety Communications (PSC) Instructor Certification - framework
  • Certified Public Accountant (CPA)
  • Therapeutic Options for Dispatchers Crisis Intervention Training - Summit Group
  • Association for Project Management (APM)
  • Certified Emergency Fire Dispatcher (CEFD) - International Academies of Emergency Dispatch (IAED)
  • Salesforce
  • CPR and First Aid Certification - American Red Cross
  • PSAP (Public Safety Answering Point) Management Certification - Brightline

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