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Skills

  • E-learning platform management
  • Customer satisfaction improvement
  • Operational improvement
  • Process improvement
  • Cost-saving strategy implementation
  • Customer service
  • Employee Engagement Strategies
  • Team management
  • First Aid/CPR
  • Learning Management Systems (LMS)

Work Experiences

  • Created a structured onboarding program across multiple departments, reducing the training completion time from 17 weeks to 18 days.
  • Consistently assisted companies in achieving standard by advising executives on best practices for employee growth and productivity goals.
  • Created blended learning programs.
  • Served as a liaison between executives and entry-level employees, facilitating smooth communication and ensuring that procedure was achieved.
  • Created role-specific technical training.
  • Collaborated with senior management.
  • Achieved a 34% improvement in training feedback scores.
  • Achieved OSHA compliance.
  • Analyzed skill acquisition trends.
  • Authored and updated over 8 training manuals.

Summaries

  • Working with managers to hone in on specific requirements is second nature to me.
  • Direct Service Trainer with 2 years of successful strategic planning and stakeholder engagement experience.
  • Addressed underperformance effectively.
  • Within Healthcare, senior Direct Service Trainer and outstanding performer in project management and process improvement.
  • Achieved improved training outcomes.
  • Experienced Training Specialist with a track record of success in client relations instruction spanning 2 years.
  • With extensive knowledge of ServiceNow use and process industry procedures, he is an expert in framework and process training.
  • Achieved a 53% reduction in operational errors.
  • Ready to put 2 years of experience to work in a long-term, challenging position.
  • Achieved cost-efficient, high-quality results.

Accomplishments

  • Delivered hands-on training sessions for 15 staff on program technology, improving operational efficiency by 48%.
  • Coordinated regulatory compliance training for marketing, reducing compliance-related incidents by 3 in 2019.
  • Built collaborative team-building exercises that improved group problem-solving capabilities and increased project completion by 48%.
  • Collaborated with team of 14 in the development of framework.
  • Delivered performance-based learning programs, equipping teams to meet quarterly KPIs ahead of schedule by 81% months.
  • Conducted post-training analysis sessions, identifying skill gaps and improving employee retention by 16%.
  • Certified over 12 employees to use system machinery in compliance with industry regulations, improving overall job safety by 51%.
  • Redesigned training curricula to include soft skills development, resulting in a 5% improvement in client satisfaction surveys.
  • Mentored emerging leaders across product through structured workshops, elevating internal promotions by 69%.
  • Created customized training modules for category software, increasing user adoption rates by 79%.

Affiliations

  • National Association of Social Workers
  • American Medical Informatics Association
  • International Association for Continuing Education and Training (IACET)
  • National Society for Leadership and Success
  • American Management Association (AMA)
  • Project Management Institute
  • Society of Women Engineers
  • Association for Talent Development (ATD)
  • American Society for Training and Development (ASTD)
  • National Alliance for Direct Support Professionals (NADSP)

Certifications

  • Microsoft Certified Educator (MCE) - 2020
  • Certified Instructional Designer and Developer
  • Google Certified Professional Cloud Architect
  • Certified Onboarding Specialist (COS)
  • Group Facilitation Methods Certification - Ironclad Systems
  • Facilitation Skills Training Certification – Meridian
  • ServSafe
  • Leadership in Professional Development Training – Harbor & Co.
  • Mental Health First Aid Certified - 2018
  • SHRM Senior Certified Professional (SHRM-SCP)

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