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Skills

  • Electronic Health Record (EHR) management
  • Customer service
  • Storage virtualization
  • TCP/IP protocol
  • Communications
  • Regulatory compliance
  • Customer proposals
  • Clinical documentation optimization
  • Switches and routers
  • Contract Negotiation for IT Projects

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Resolved issues with LAN, WAN, and voice system operational components.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Internal and external clients received 2nd and 3rd level technical support and troubleshooting from me.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Acted as the primary point of contact for Epic system queries.
  • Was in charge of the organization's computer systems and intranet development and maintenance.
  • Transported HubSpot to three years customer locations.
  • Achieved savings over two years.
  • Achieved a 33% decrease in helpdesk tickets.

Summaries

  • Collaborative Epic System Consultant who partners effectively with clinical leaders to standardize workflows, align processes, and boost departmental satisfaction by 59%.
  • Achieved a 46% reduction in operational delays.
  • Collaborated with clinical and administrative leadership to streamline Epic functionalities, delivering improved workflow efficiencies, and reducing patient readmissions by 77%.
  • Achieved a 60% efficiency increase in clinical workflows.
  • Achieved accuracy improvements of 37%.
  • Achieved 83% improvements in efficiency.
  • Achieved a 71% improvement in documentation time.
  • Collaborative Epic System Consultant.
  • Achieved a swift return to full operational capacity.
  • Decreased processing time by 62%.

Accomplishments

  • Standardized Epic workflows across multiple facilities, resulting in a streamlined reporting process and a 22% reduction in duplicated records.
  • Introduced new Epic upgrades to optimize integration with medical devices, facilitating real-time data feed and decreasing manual input errors by 43%.
  • Captured and analyzed end-user feedback during Epic implementation, ensuring a 27% improvement in user satisfaction and minimizing disruptions in patient care.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved program which led to initiative.
  • Collaborated with team of 7 in the development of metric.
  • Implemented customized workflows in Epic that aligned with clinical best practices, increasing user satisfaction and reducing clicks by 63%.
  • Monitored the performance of standard, reducing critical error occurrence by 39% over the course of 3 months.
  • Collaborated with data governance teams to create Epic dashboards, providing better visualization tools and reducing report turnaround times by 47%.
  • Conducted targeted Epic EHR customizations based on clinical staff feedback, improving workflow efficiency across 4 departments.

Affiliations

  • Society of Human Resource Management
  • Volunteer Mentor at initiative Epic Training Programs
  • Society of Women Engineers
  • Association of Clinical Documentation Integrity Specialists (ACDIS)
  • International Council of Nurses
  • Medical Device Integration Task Force
  • Toastmasters
  • Certification in Epic Ambulatory, HubSpot Module
  • Vendor Relations Task Force – Austin Healthcare Network's Epic Partners Team
  • Health Data Consortium (HDC)

Certifications

  • CompTIA Network+
  • Epic Systems Certification (Ambulatory) – 2015
  • Epic Systems Certification (Healthy Planet) – 2015
  • Lean Six Sigma Green Belt - Ironclad Systems - 2021
  • SHRM Certified Professional (SHRM-CP)
  • Epic Systems Certification (OpTime) – 2023
  • Certified Public Accountant
  • Certified Professional in Health Informatics (CPHI) – 2018
  • Epic Systems Certification (Grand Central ADT/Prelude) – 2016
  • Epic Systems Certification (Inpatient Clinical Documentation) – 2018

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