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Skills

  • Audit of shipping documents
  • Freight Forwarding Management
  • Method equipment
  • Continuous improvement in export procedures
  • High-value shipment management
  • Communications
  • Budgets
  • Container loading and dispatch scheduling
  • MS Office
  • Supply chain optimization

Work Experiences

  • Collaborated with warehouse staff to optimize packaging and labeling of export products, ensuring smooth customs inspections and reducing rejections by 25%.
  • Collaborated with export teams across various regions to ensure that shipments met country-specific regulatory requirements, resulting in zero compliance fines in 2017.
  • Advised management on cost-effective freight transportation methods.
  • Answered 14 calls per one year to help customers with their questions and concerns.
  • Acted as a primary liaison for third-party vendors, handling contract negotiations that saved the company 24% in freight expenses.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Confirmed delivery specifications.
  • Looked for industry trends on social media and through online sources.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Conducted detailed audits of shipping documents.

Summaries

  • Hardworking Cargo Agent with stakeholder engagement and project management skills to offer.
  • Achieved a 46% improvement in customer satisfaction.
  • Accomplished in international shipment management, ensuring all hazardous materials are properly classified and compliant with international safety regulations, avoiding costly penalties.
  • Avoided costly penalties.
  • Achieved a 37% improvement in on-time deliveries.
  • Costs were consistently reduced while profits were increased.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated Cargo Agent with 12 years of experience handling shipments of various types and sizes.
  • Strengths in process improvement and strategic planning backed up by Miscellaneous training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.

Accomplishments

  • Streamlined the clearance process for international shipments by automating compliance verification using Workday, cutting down administrative time by 84%.
  • Facilitated the export of high-value shipments exceeding $14 through expedited customs processes, reducing overall shipping transit by 6 months.
  • Reviewed key inventory reports and advised on shipments schedules, reducing overstock and minimizing export delays by 70%.
  • Developed and maintained shipment tracking systems using Power BI, improving real-time visibility for stakeholders and reducing customer queries by 69%.
  • Executed comprehensive audits of export documentation for high-risk shipments, uncovering potential compliance issues and resolving them before shipment release.
  • Coordinated with the packaging team to ensure ISO-certification requirements for hazardous materials were met, achieving environmental compliance on all shipments.
  • Documented and resolved system which led to standard.
  • Collaborated with third-party suppliers and customs agents to secure compliance approvals and prevent costly delays for high-priority shipments.
  • Created and implemented SOPs for international shipments, reducing processing times by 16 business days while maintaining compliance with all regulations.
  • Led cross-functional initiatives with sales and warehouse teams to optimize lead times, resulting in export process improvements of 3 business days.

Affiliations

  • International Business Forum (IBF)
  • Council of Supply Chain Management Professionals (CSCMP)
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Toastmasters
  • Global Shippers Alliance (GSA)
  • Rotary International
  • Project Management Institute
  • International Freight Forwarder Training Program Representative
  • Institute of Export & International Trade (IOE&IT)

Certifications

  • Google Certified Professional Cloud Architect
  • Customs Broker License (CBL) from program
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • International Freight Forwarding Certification - Cedar Works 2019
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Certificate in International Trade and Finance (CITF) from Meridian
  • Certified Custom Compliance Professional (CCCP)

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