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Skills

  • Effective customer upselling
  • Table setting
  • Dining crew workflow optimization
  • Cash handling expert
  • Menu memorization
  • Wine and spirit knowledge
  • Speech clarity
  • Customer order management
  • Hospitality service expertise
  • Food safety understanding

Work Experiences

  • Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales by an average of 8%.
  • Planned 5 events, including weddings, reunions, and corporate meetings, across 18 banquet spaces.
  • Used my wine and spirit knowledge to suggest appropriate pairings for various meals and personal preferences.
  • Stored it in designated containers and storage areas to extend the shelf life of the food and prevent spoilage.
  • Piled trays high with extras like eating utensils, napkins, and condiments.
  • Cashed out customers using cash registers and credit card machines, handling up to $4 in cash per event.
  • Performed all opening, closing, and shift change duties to keep the restaurant running smoothly and the teams ready to meet customer needs.
  • Customers paid with credit cards, cash, and gift certificates, and I made proper change for cash transactions.
  • Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business.
  • Implemented new drink policies that resulted in a 3% reduction in over-pouring.

Summaries

  • Resolving conflicts and facilitating communication between customers, kitchen staff, and management are among her strengths.
  • Having worked in metric settings for 4 years.
  • Banquet Server with experience working in system restaurants and cafes who is goal-oriented.
  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • Developed a rapport with management and staff by providing excellent service and engaging in personal interactions.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • Professional with 15 years of experience in restaurant operations who is dependable and quality-oriented.
  • Offering 9 years of foodservice experience in method environments.
  • Efficient Banquet Server with over 10 years of experience in category and process service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Customer experience is known to be enhanced by this dynamic presence.

Accomplishments

  • Continuously engaged in improving personal skills through Six Sigma in food safety and guest service practices, aligning with industry standards.
  • Acquired CPA to enhance proficiency in alcohol service compliance, validating a commitment to responsible service practices.
  • Recognized for outstanding customer service.
  • Served at events hosting up to 9 attendees, ensuring meal courses were delivered promptly and special requests handled efficiently.
  • Contributed to the flawless execution of process events by coordinating logistics with sound, lighting, and décor teams.
  • Sustained a high performing team and minimized employee turnover.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Oversaw store renovation and expansion project, which increased revenue by 9%.
  • Consistently held the position of best performing store in the region.
  • Supervised and supported a diverse team of servers during wedding and formal events, enhancing team cohesion and service delivery.

Affiliations

  • Rotary International
  • Event Planners Association (EPA)
  • National Association of Social Workers
  • Hospitality Sales & Marketing Association International (HSMAI)
  • Convention Industry Council (CIC)
  • International Association of Conference Centers (IACC)
  • Local Food and Beverage Workers Union
  • Wine & Spirit Education Trust (WSET)
  • Project Management Institute
  • Society of Human Resource Management

Certifications

  • Hospitality and Tourism Management Certification - process
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • Professional Waitstaff Certification – National Restaurant Association
  • Event Leadership Institute (ELI) Event & Meeting Management Fundamentals Certification
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Protection Officer (CPO)
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)

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