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Skills

  • Chronic disease management
  • Problem resolution
  • Operational improvement
  • Project organization
  • Improving clinic efficiency by reducing administrative errors
  • Process improvement
  • Financial transaction and cash handling
  • Medical records management
  • HIPAA compliance
  • Team management

Work Experiences

  • Collaborated with IT teams to implement new electronic health record (EHR) systems, reducing charting errors by 70%.
  • Administered injections, vaccinations, and medications.
  • Triaged incoming calls for the provider in order to determine the callers' likely needs, such as urgent appointments or scheduled visits.
  • Educated patients on medications, procedures, and treatment plans.
  • Enforced department policies and procedures to ensure that the team ran smoothly and provided excellent care.
  • Gathered information about the client's medical history, including medications, symptoms, and allergies.
  • Used quality controls to monitor standard test accuracy.
  • Collaborated with providers to manage chronic disease registries, increasing follow-through on needed appointments by 17%.
  • Trained newly hired medical assistants on office procedures and important tasks as a preceptor.
  • Kept patients and staff safe from infection by cleaning and disinfecting common areas and patient rooms on a regular basis.

Summaries

  • Accomplished Lead Medical Assistant with expertise in improving patient scheduling systems and reducing wait times, contributing to a 24% boost in appointment reliability and service satisfaction.
  • Within Miscellaneous, senior Front and Back Office Lead Medical Assistant and outstanding performer in project management and performance reporting.
  • Achieved 77% faster diagnostic result delivery.
  • Achieved recognition for excellence.
  • Accomplished Lead Medical Assistant.
  • Healthcare professional with over 6 years of experience in a fast-paced environment.
  • Assisting with procedures and triaging patients is something she excels at.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accurate data collection.
  • Streamlined and improved have a long history of accurately documenting patient health information, collecting vital signs, and implemented.

Accomplishments

  • Streamlined front-office processes through the introduction of digital check-in technology, reducing administrative errors by 18%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded the implementation of EHR (Electronic Health Record) systems, resulting in reduced clerical errors and improved patient care continuity by 19%.
  • Contributed to the successful implementation of a new EKG protocol, reducing setup times by 57% and ensuring greater accuracy.
  • Served as a liaison between front and back-office teams to enhance communication, resulting in a 85% increase in overall clinic efficiency.
  • Successfully coordinated care for an average of 15 patients per day while improving patient satisfaction scores by 67%.
  • Trained and mentored 7 new medical assistants on best practices, improving department efficiency by 59%.
  • Documented and resolved initiative which led to standard.
  • Enhanced infection control measures in the clinical environment, reducing infection rates by 29% and adhering to stringent regulatory guidelines.
  • Implemented a patient satisfaction survey system, leading to a 17% increase in service feedback and actionable improvements.

Affiliations

  • Member, Healthcare Information and Management Systems Society (HIMSS)
  • Contributor, Patient Safety Best Practices Initiative - Columbus
  • Member – American Academy of Professional Coders (AAPC)
  • Attendee, Quality Improvement in Medical Practice Conference - Chicago
  • Project Management Institute
  • American Society of Safety Professionals
  • Society of Women Engineers
  • Trainer, Medical Office Safety Protocol Education at Vantage
  • American Marketing Association
  • Local Chapter Member, Emergency Care Research Institute (ECRI)

Certifications

  • Certified Procedural Coder (CPC) by AAPC
  • First Aid/CPR Certified
  • Certified Professional in Healthcare Quality (CPHQ) by NAHQ
  • Electronic Medical Record (EMR) Training Certificate by category
  • Medical Terminology Certification by Vantage
  • Certified Clinical Medical Assistant (CCMA) by National Healthcareer Association
  • Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA)
  • Certified Outpatient Coder (COC) by AAPC
  • ICD-10 Certification by the American Health Information Management Association (AHIMA)
  • Project Management Professional (PMP)

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