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Skills

  • Coordinating between administrative and clinical teams
  • Project organization
  • First Aid/CPR
  • Customer service
  • Data entry
  • Chronic disease management
  • Handling patient complaints professionally
  • HIPAA compliance
  • Regulatory compliance
  • Relationship development

Work Experiences

  • Acted as a liaison between medical staff and external labs.
  • Achieved 73% improvement in compliance with state regulations.
  • Consistently met operational targets by guiding and motivating the medical assistant team to effectively handle administrative and clinical needs.
  • Achieved 48% improvement in audit readiness.
  • Exam rooms and medical equipment were sanitized, restocked, and organized by me.
  • Collaborated with providers to manage chronic disease registries, increasing follow-through on needed appointments by 17%.
  • Achieved 55% compliance audit success rate.
  • Collaborated with IT teams.
  • Triaged incoming calls for the provider in order to determine the callers' likely needs, such as urgent appointments or scheduled visits.
  • Prepared lab specimens of blood, urine, stool, and sputum for diagnostic evaluation.

Summaries

  • Schedules appointments efficiently and keeps track of patient insurance information.
  • Independent worker with extensive medical experience and a meticulous nature dedicated to providing the best possible care to patients.
  • Achieved a 71% drop in processing errors.
  • Strengths in budget management and team leadership backed up by Miscellaneous training.
  • Achieved 65% compliance improvement in 2016.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 76% success rate in audits.
  • Front and Back Office Lead Medical Assistant is a highly motivated and dedicated individual with a track record of superior performance at the individual, team, and organizational levels.
  • Achieved a 46% reduction in no-shows.
  • Accomplished Lead Medical Assistant with expertise in improving patient scheduling systems and reducing wait times, contributing to a 24% boost in appointment reliability and service satisfaction.

Accomplishments

  • Collected and prepared lab samples following updated protocols, enhancing test result accuracy by 21%.
  • Spearheaded standardization of patient check-in procedures, cutting patient wait times by an average of 56%.
  • Served as a liaison between front and back-office teams to enhance communication, resulting in a 85% increase in overall clinic efficiency.
  • Streamlined front-office processes through the introduction of digital check-in technology, reducing administrative errors by 18%.
  • Developed and implemented patient discharge checklists, which reduced discharge processing time by 23% minutes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led medical record audits to ensure compliance with federal regulations, achieving a 83% pass rate in annual reviews.
  • Reduced patient wait times by 75% by optimizing patient flow, from check-in to discharge processes.
  • Initiated quarterly review meetings with medical staff to assess and improve both front and back office operations, leading to a 56% improvement in overall department performance.
  • Negotiated with healthcare vendors, saving the clinic approximately $8 annually in medical supplies.

Affiliations

  • Society of Human Resource Management
  • Toastmasters
  • Trainer, Medical Office Safety Protocol Education at Vantage
  • American Marketing Association
  • Rotary International
  • Becoming a Certified Medical Administrative Assistant (CMAA) - Credentials from initiative
  • Local Chapter Member, Emergency Care Research Institute (ECRI)
  • Collaborator, Accelerated Patient Flow Project - process
  • International Council of Nurses
  • American Association of Medical Assistants (AAMA)

Certifications

  • Certified Electronic Health Records Specialist (CEHRS)
  • ServSafe
  • Patient Care Technician/Assistant (PCT/A) by NHA
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • Medical Billing and Coding Certification by American Academy of Professional Coders (AAPC)
  • Certified Healthcare Administrative Professional (cHAP) by Brightline
  • Patient Centered Medical Home (PCMH) Certification by Lakeside Partners
  • Advanced Cardiac Life Support (ACLS) Certification by American Heart Association
  • Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA)

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