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Skills

  • Operational improvement
  • Quality assurance experience
  • Security systems
  • GAMP systems expert
  • Supervision
  • RFI Scanners
  • Six Sigma methodologies
  • Cross-departmental communication facilitation
  • Statistical Process Control (SPC)
  • Team building

Work Experiences

  • Site evaluations, customer surveys, and team audits were all things I did.
  • Was in charge of all tasks delegated to me, including team leadership and performance reporting.
  • Avoided non-compliance fines in 2017.
  • Was in charge of dealing with customer complaints and resolving service issues.
  • Achieved 54% compliance with corporate quality standards.
  • Achieved President's Club for excellence in product quality.
  • Kept my procedure knowledge up to date by doing project management and performance reporting.
  • Various financial and quality audits for various departments were completed by me.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Was in charge of supervising and guiding inspectors, technicians, and other employees.

Summaries

  • Achieved 33% or higher compliance.
  • Systematic Quality Assurance Manager with an uncanny ability to devise and implement effective quality procedures, standards, and specifications.
  • Expert in method with a strong aptitude for implemented and improved.
  • Risk assessment Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Program Quality Manager with stakeholder engagement and project management abilities.
  • Achieved a 80% cost reduction.
  • Achieved 51% compliance across 9+ projects.
  • Proven track record of motivating streamlined to achieve team, individual, and management goals.
  • Motivating leader who has built and managed process teams in the past.
  • Accomplished Program Quality Manager adept at leading cross-functional teams to launch continuous improvement initiatives, achieving a 45% increase in operational efficiency and significant cost savings.

Accomplishments

  • Partnered with key stakeholders to improve response times for client feedback, decreasing resolution time by 41% and increasing customer satisfaction scores by 45%.
  • Developed a metrics-driven quality control procedure that identified 12 process bottlenecks and led to an increase of 57% in yearly throughput for Salesforce.
  • Spearheaded change management during a company-wide system upgrade, achieving 31% user adoption within 12 months, reducing production interruptions.
  • Certified as a ITIL, applied methodologies to optimize production processes, resulting in 73% higher throughput within 6 months of implementation.
  • Overhauled the quality management system by integrating ServiceNow, allowing for streamlined reporting and real-time data analysis, reducing response time on production issues by 70%.
  • Streamlined product testing procedures for Jira, resulting in a 47% cycle time reduction and improved first-pass yield rate by 57%.
  • Partnered with cross-functional teams to implement ISO program compliance, driving a 82% improvement in process accuracy during the first audit cycle.
  • Facilitated 11 employee training sessions on new quality control protocols, achieving 68% certification compliance ahead of schedule and improving product output consistency.
  • Managed a vendor partnership program that successfully reduced material lead times by 76%, increasing production capacity without compromising quality standards.
  • Presented a comprehensive quality improvement strategy to the C-suite, which was adopted and resulted in a 46% reduction in inspection times across 7 facilities.

Affiliations

  • Certified Quality Auditor (CQA) by ASQ – Certification since 2019, focusing on quality audit processes
  • Institute for Supply Management (ISM) – Member, focused on supplier qualification and management processes
  • Institute for Quality Assurance (IQA) – Engaged in reducing defect rates and enhancing delivery performance strategies
  • Quality Control and Data Analytics Network – Participation in industry data-driven decision-making seminars
  • Society of Manufacturing Engineers (SME) – Specialized in quality control in manufacturing environments
  • APICS – Supply Chain Certification (CPIM) to bolster real-time feedback implementation skills
  • International Society for Performance Improvement (ISPI) – Attended conferences on QA frameworks and process improvement
  • Regulatory Affairs Professionals Society (RAPS) – Member specializing in method compliance policies
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – Acquired certification for quality and process excellence
  • Total Quality Management Association (TQMA) – Engaged in forums related to quality control for Tableau

Certifications

  • Certified Information Systems Auditor (CISA) – Specialized in Information Security Auditing – program
  • Apple Certified Associate (ACA)
  • Certified Failure Modes and Effects Analysis (FMEA) Professional – framework
  • SAP Certified Application Associate
  • Certified Quality Engineer (CQE) – Meridian
  • First Aid/CPR
  • Cisco Certified Internetwork Expert (CCIE)
  • Reliability Engineering Certification – framework
  • Certified Public Accountant (CPA)
  • Certified Pharmaceutical GMP Professional (CPGP) - process

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