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Skills

  • Cost reduction strategies
  • ISO 9001 compliance
  • Invoice generation
  • Budget preparation
  • Business operations
  • Insurance billing
  • Lean manufacturing principles
  • Cross-functional team leadership
  • Audit scheduling and conduct
  • Security systems

Work Experiences

  • Aligned local and international CPA.
  • Applied lessons to future programs.
  • Analyzed 14 global projects.
  • Achieved a 36% improvement in client retention.
  • HubSpot was delivered to customer locations by me.
  • Achieved President's Club for excellence in product quality.
  • Learned quality assurance and stakeholder engagement to help with office needs.
  • Aligned quality metrics with corporate KPIs.
  • Management recognized me for providing outstanding customer service.
  • Aligned all quality metrics with corporate KPIs, which drove a focused effort in achieving 4% product reliability across the global product line.

Summaries

  • Achieved a 80% cost reduction.
  • Program Quality Manager with stakeholder engagement and project management abilities.
  • Achieved Employee of the Year for excellence in continuous improvement.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • OSHA certified
  • Knowledge of Microsoft Excel in depth, as well as strategic planning and data analysis abilities.
  • Achieved 17% reduction in product returns.
  • Standard, initiative, and program are all available.
  • Achieved 75% defect reduction.
  • With a team-oriented mentality, highly organized, proactive, and punctual.

Accomplishments

  • Recommended and implemented cross-training programs to interchangeable roles, improving team versatility and reducing quality issues caused by personnel changes by 21%.
  • Utilized FMEA to perform risk assessments on critical production areas, leading to the mitigation of 18 potential failure points and saving $108,000 annually in repair costs.
  • Improved audit readiness compliance by 26% through the development of an internal review process that identified and addressed gaps before third-party reviews.
  • Established vendor quality audits that led to a 81% improvement in supplier performance and a reduction in defective materials from 12 high-risk suppliers.
  • Achieved a reduction in total product return rates by 63% through customer insights analysis and post-implementation product adjustments.
  • Implemented a closed-loop corrective action process that resolved critical non-conformances 47% faster, ensuring on-time delivery for Jira within three years.
  • Created and implemented training modules for 15 new employees, increasing process adherence and reducing errors by 20% within the first 14 months.
  • Reduced equipment downtime by 74% through root cause analysis and enhanced preventative maintenance protocols, delivering an additional metric of production capacity monthly.
  • Implemented a Six Sigma-driven waste reduction strategy, elevating production efficiency across initiative departments and contributing to a 33% reduction in overhead costs.
  • Presented a comprehensive quality improvement strategy to the C-suite, which was adopted and resulted in a 46% reduction in inspection times across 7 facilities.

Affiliations

  • Supplier Quality Management Association (SQMA) – Member engaged in supplier performance improvement discussions
  • International Society for Performance Improvement (ISPI) – Attended conferences on QA frameworks and process improvement
  • Regulatory Affairs Professionals Society (RAPS) – Member specializing in method compliance policies
  • APICS – Supply Chain Certification (CPIM) to bolster real-time feedback implementation skills
  • International Association for Six Sigma Certification (IASSC) – Acquired PMP in Lean Six Sigma principles
  • Compliance Certification Board (CCB) – Acquired certification in regulatory compliance management
  • American Society for Quality (ASQ) – Member of the Quality Management Division
  • Association for Manufacturing Excellence (AME) – Engaged in lean manufacturing and continuous improvement activities
  • Chartered Quality Institute (CQI) – Holding a Practitioner Membership since 2023
  • Total Quality Management Association (TQMA) – Engaged in forums related to quality control for Tableau

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Design for Six Sigma (DFSS) Certification – framework
  • Certified Information Systems Auditor (CISA) – Specialized in Information Security Auditing – program
  • Association for Project Management (APM)
  • TRIZ Practitioner Certification (Theory of Inventive Problem Solving) – initiative
  • Certified HACCP Auditor (CHA) – Food Safety Industry – metric
  • SHRM Senior Certified Professional (SHRM-SCP)
  • AS9100 Lead Auditor Certification – Focused on Aerospace Sector Compliance – Vantage
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)

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