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Skills

  • Staff management
  • Workflow Optimization
  • Sales and marketing
  • MS Office
  • Project organization
  • Business Development
  • Problem resolution
  • Change Management Implementation
  • Data Visibility and Accessibility Tools
  • Strategic planning

Work Experiences

  • Achieved a 68% improvement in employee satisfaction scores.
  • Achieved record-breaking 10 units sold.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Welcomed new members and established and updated memberships in Ironclad Systems program programs.
  • Achieved a 62% reduction in turnover.
  • Achieved a 53% reduction in reporting errors.
  • Achieved a 83% year-over-year revenue growth.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 5%.
  • Increased employee morale and decreased turnover by 9%.

Summaries

  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Professional who is both energetic and poised.
  • Within Human Resources, senior Deputy Assistant Director and outstanding performer in stakeholder engagement and quality assurance.
  • Customer-focused professional with 3 years of experience in the Human Resources sector.
  • Costs were consistently reduced while profits were increased.
  • Deputy Assistant Director who is proactive and meticulous, with over 14 years of experience in the procedure industry.
  • Optimize long-term success by effectively balancing targets with resources.

Accomplishments

  • Redesigned budget allocation strategies, reducing unnecessary costs by 24% while exceeding performance metrics by 5 monthly.
  • Increased cross-functional collaboration by introducing new team-based workflows, reducing project delays by 84% in less than 13 months.
  • Oversaw the implementation of improved performance metrics for staff, successfully achieving a 58% increase in KPI adherence by 10 teams.
  • Spearheaded the consolidation of compliance, achieving a 32% reduction in overhead while maintaining a consistent service standard.
  • Championed the creation of crisis management protocols, ensuring business continuity for 2 locations during the COVID-19 pandemic.
  • Led the initiative to onboard initiative, improving workflow efficiency across remote teams during program and avoiding an estimated loss of $6 in productivity.
  • Guided a strategic planning initiative that aligned departmental objectives with organizational goals, resulting in a 17% reduction in project completion times.
  • Coordinated with external stakeholders to review and finalize policies that strengthened compliance and reduced risk by 34%.
  • Streamlined employee assessment procedures, creating actionable insights that led to a 83% improvement in staff morale and overall performance.
  • Directed efforts to streamline interdepartmental communication systems, cutting meeting duration by 62% and improving cross-team project completion rates.

Affiliations

  • Federal Employee Benefits Advisors (FEBA)
  • American Marketing Association
  • International Crisis Management Conference (ICMC)
  • Federal Financial Managers Council
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Toastmasters
  • National Association of Government Communicators (NAGC)
  • Association for Federal Enterprise Risk Management (AFERM)

Certifications

  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • ServSafe
  • Risk and Insurance Management Society Fellow (RIMS Fellow)
  • Certified Mission Critical Data Specialist (CMCDS)
  • Certified Public Accountant
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Internal Auditor (CIA)
  • Certified Process Professional (CPP)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+

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