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Skills

  • Data collection and analysis
  • Creative merchandising
  • Regulatory compliance
  • Client Retention Strategies
  • Consulting Framework Development
  • Strategic planning and execution
  • Staff management
  • Business operations
  • Change Management
  • Cross-functional team management

Work Experiences

  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that metric operations ran smoothly.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Achieved results in under 6 months.
  • Welcomed new members and established and updated memberships in Summit Group procedure programs.
  • Advanced internal consulting methodologies, resulting in a 45% reduction in project start-to-finish timelines.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Increased employee morale and decreased turnover by 17%.
  • Achieved Excellence Award from initiative.
  • Manufacturing service agreements and quality standards were negotiated by me.

Summaries

  • Consulting Services Manager with 10 years of successful project management and client relations experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 44% client retention.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Motivated standard manager with a track record of best practices and operations in the Miscellaneous.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Dedicated to providing high-quality services and products.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in data analysis and cross-functional collaboration backed up by Miscellaneous training.
  • Develop strategic business partnerships and relationships.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Analyzed client industries and developed focused consulting services that increased industry penetration rates by 38%.
  • Led multi-million-dollar consultancy expansions within the Miscellaneous sector, producing 17% in annual revenue growth.
  • Proactively led improvement workshops across 13 departments, delivering streamlined communication processes and yielding a 19% boost in employee engagement.
  • Designed and implemented audit frameworks that improved project delivery times by 60% in Atlanta.
  • Increased long-term partnership deals with key corporate customers by 84% after implementing a new account management strategy.
  • Documented and resolved initiative which led to metric.
  • Led the expansion of consulting services into the Southeast, resulting in new client acquisitions exceeding $13 within the first two years.
  • Led the development of client-specific action plans that resulted in a 29% reduction of project escalations in Miscellaneous.

Affiliations

  • International Council of Nurses
  • Association for Strategic Planning (ASP) - Senior Member with Focus on Process Improvements
  • Society for Human Resource Management (SHRM) Certified Professional
  • International Council of Management Consulting Institutes (ICMCI) - Certified Management Consultant (CMC)
  • Harvard Online Business Academy - Completed Advanced Negotiation Strategies Course
  • Cloud Computing Professionals Association (CCPA) - Member since 2021
  • American Institute of Certified Public Accountants - Consulting Services Division
  • Change Management Institute (CMI) - Practitioner Level Certification
  • Lean Enterprise Institute - Change Leader Certification
  • Association of Change Implementation and Project Leaders - Certified Project Manager

Certifications

  • Client Retention and Engagement Certification - metric
  • Certified Business Analysis Professional (CBAP) - initiative
  • CIO Certified - process
  • Certified Management Consultant (CMC) - process
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • SHRM Certified Professional (SHRM-CP)
  • Customer Relationship Management (CRM) Certification - [Microsoft/Salesforce by 2015]
  • Certified Public Accountant
  • Change Management Practitioner (CMP) - [Prosci or metric]
  • Advanced Negotiation Training - process

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