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Skills

  • Operational improvement
  • Strategic planning and execution
  • Executive-level presentations
  • Business analysis
  • First Aid/CPR
  • Cost-benefit analysis
  • Budgets
  • Business development initiatives
  • Customer service
  • Project leadership

Work Experiences

  • Achieved results in under 6 months.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Achieved a 44% reduction in project timelines.
  • Achieved a 54% profit margin increase.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Achieved results over several months.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across procedure calendars and programs.
  • Achieved a significant category by making proactive decisions based on market expertise and business knowledge.
  • Shared best practices with on-site and external personnel to align efforts and goals.

Summaries

  • Expertise in technology and product development.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Dynamic application of stakeholder engagement and risk assessment in a fast-paced business environment.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of project management and process improvement as well as cross-functional collaboration training.
  • Consulting Services Manager is a skilled Consulting Services Manager who provides encouragement and feedback to help employees succeed.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Consulting Services Manager is a multi-talented Consulting Services Manager who is consistently rewarded for planning and operational improvements.
  • Forward-thinking manager with 4 years of manufacturing project management experience.

Accomplishments

  • Resolved product issue through consumer testing.
  • Created strategic client roadmaps that resulted in 77% market growth within new sectors.
  • Took charge of critical consulting engagements, boosting profitability by 34% through optimized project planning and delivery.
  • Managed yearly growth targets, achieving 75% increase in consulting fees for major accounts.
  • Mentored and coached 8 junior consultants to significantly improve client interactions and project outcomes, achieving 12% promotion within several months.
  • Facilitated 3 strategic workshops for executives to improve cross-departmental alignment, reducing decision-making time by 23%.
  • Reduced project turnaround times by 43% through iterative process improvements in consulting methodologies.
  • Managed consulting projects worth over $16, driving a 76% increase in client satisfaction metrics.
  • Designed executive training sessions that improved leadership decision-making capacity across marketing, resulting in a 64% performance improvement.
  • Led the expansion of consulting services into the Southeast, resulting in new client acquisitions exceeding $13 within the first two years.

Affiliations

  • International Customer Service Association (ICSA) - Active Membership
  • International Institute of Business Analysis (IIBA) certified professional
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • International Council of Management Consulting Institutes (ICMCI) - Certified Management Consultant (CMC)
  • Certified Management Accountant (CMA) - Business Consulting Focus Area
  • Association for Computing Machinery
  • International Society for Performance Improvement (ISPI) - Consultant Member
  • Business Process Management Institute (BPMI) - Senior Member
  • Freemason

Certifications

  • Executive Leadership Certificate for Managers - Lakeside Partners
  • Customer Relationship Management (CRM) Certification - [Microsoft/Salesforce by 2015]
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Certified Public Accountant (CPA)
  • CIO Certified - process

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