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Skills

  • API Integration for Voice Systems
  • Localization Cost Management
  • Communications
  • Estimate generation
  • Neural Network Training for Speech
  • Real-time Voice System Integration
  • Organization
  • User support
  • Equipment installation and maintenance
  • Agile methodologies

Work Experiences

  • Awarded in 2020.
  • Collaborated with UX designers to refine voice interaction workflows, reducing user onboarding time by 35%.
  • Built custom voice APIs.
  • Achieved 85% more users adopting the technology.
  • Collaborated with data scientists.
  • Hoists, drills, precision measuring instruments, and electronic testing devices were among the hand and power tools I used.
  • Built custom voice APIs that allowed third-party developers to leverage our system, which led to 58% growth in our partner network.
  • Followed standards and procedures to keep a safe working environment.
  • Created adaptive voice modules that optimized functionality for users with speech impairments, increasing product accessibility and compliance with initiative.
  • Ensured that all maintenance activities were completed in accordance with company standards.

Summaries

  • Collaborative and strategic in working with cross-functional teams to create scalable real-time voice systems, resulting in notable improvements in operational performance and user engagement.
  • Over 3% in customer ratings and consistently in the top 9 in performance metrics.
  • Achieved storage savings of 64%.
  • Troubleshooting and installing standard and framework products for a wide range of clients.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Talented Communications Technician seeking a position in Seattle or the surrounding area as a Voice Systems Programmer.
  • Workflow optimization abilities of a team-player are consistently praised.
  • Reliable Communications Technician with experience troubleshooting and installing framework and process systems and hands-on training.
  • Achieved 69% accuracy improvement in speech recognition solutions.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Successfully partnered with data scientists to create statistical models that enhanced voice recognition accuracy, raising the word accuracy rate by 60%.
  • Worked on voice command training datasets, enhancing accuracy for voice-activated assistants by over 21% across diverse accents.
  • Automated customer feedback processing by incorporating modular speech recognition systems, reducing manual intervention by 78%.
  • Assisted in bridging gaps between product teams and technical teams, enabling deployment of new conversational AI features 6 months ahead of schedule.
  • Implemented machine learning algorithms that enhanced real-time sentiment analysis in voice-activated products, improving customer support triage speed by 83%.
  • Collaborated with testing teams to ensure automated testing for all voice application APIs, reducing system downtime by 81% and catching bugs earlier.
  • Implemented voice-driven sentiment analysis tools for Miscellaneous, enabling automated categorization of customer feedback with 33% accuracy.
  • Engineered a scalable voice recognition framework, accommodating usage spikes during peak hours without impacting performance.
  • Collaborated with team of 9 in the development of category.
  • Worked with global cross-functional teams to integrate flexible voice recognition solutions that supported over 10 languages and dialects.

Affiliations

  • Speech Handling and Language Processing Special Interest Group (SIGSLP)
  • Developer Network for Voice Assistant Technologies (DNVAT)
  • International Council of Nurses
  • Project Management Institute
  • National Association of Social Workers
  • Cloud-Based Speech Services Group (CBSSG)
  • Innovation Forum on Text-to-Speech Systems (IFTTS)
  • Natural Language Processing Research Group (NLPRG)
  • Society for Software Development in Voice Systems (SSDVS)
  • Institute of Electrical and Electronics Engineers (IEEE) - Speech and Language Processing Technical Committee

Certifications

  • CompTIA Security+
  • Certified Kubernetes Administrator (CKA)
  • Certified Automation Engineer – Voice Systems (CAE-VS)
  • Salesforce
  • Certified Telecommunications Network Specialist (CTNS)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Cisco Network Associate (CCNA)
  • Speech-Language Pathology (SLP) Professional Certification

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