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Skills

  • Credit and collections
  • Customer service excellence
  • Business operations
  • Verifying insurance coverage
  • MEDISOFT proficient
  • Relationship building
  • Database administration
  • Conflict resolution
  • Excellent communication skills
  • Transcription and dictation

Work Experiences

  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
  • Actively captured insights.
  • Awarded Innovation Award for consistently maintaining high standards of professionalism and client engagement.
  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Assisted visitors at Phoenix.
  • Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change.
  • Collaborated with IT personnel to resolve technical issues, ensuring downtime during remote executive meetings was reduced by 41%.
  • Ensured financial accuracy by collecting deposits, fees, and payments.

Summaries

  • Offering 16 years of experience in customer relations management.
  • For a polished public image, excellent at maintaining a professional appearance with customers of all backgrounds.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Meticulous Front Office Receptionist capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Asana.
  • Exceptional at forming strong working relationships with coworkers and assisting with a variety of administrative tasks and responsibilities, such as stakeholder engagement and risk assessment.
  • Respectful and diplomatic communicator with experience in conflict resolution and file management.
  • Front Office Receptionist is a dependable and enthusiastic Front Office Receptionist with 9 years of front desk management experience.
  • Front Office Receptionist is a professional and hardworking Miscellaneous veteran with more than 2 years of experience.
  • Planning outings for guests, providing needed resources, and making visits enjoyable are all skills she possesses.
  • Data entry, schedule management, and event planning are just a few of the skills this enthusiastic and well-organized Administrative Assistant possesses.

Accomplishments

  • Planned and executed all aspects of a major office headquarter move.
  • Data Organization: Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
  • Coordinated
  • Recommended
  • Administration: Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
  • Oversaw
  • Secured
  • Process Improvement: Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Resolved
  • Documented

Affiliations

  • Association for Contact Center Management (ACCM)
  • Certified Office Manager (COM) Credentialing Program
  • Society of Human Resource Management
  • Event Planning Professionals Network (EPN)
  • Office Operations Management Forum
  • Society of Women Engineers
  • Women in Customer Service and Administrative Support Network
  • Virtual Assistant Association (for remote administrative professionals)
  • Hospitality and Front Desk Managers Association
  • National Event Planning Association (NEPA)

Certifications

  • International Association of Administrative Professionals: ITIL
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • Mailroom Management Certification
  • Certified Protection Officer (CPO)
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional Secretary (CPS)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)

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