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Skills

  • Food spoilage prevention
  • Conflict resolution skills
  • Quality assurance procedures
  • Framework equipment
  • Attention to detail in service delivery
  • Food preparation
  • Business operations
  • Problem resolution
  • Event coordination and catering
  • Project organization

Work Experiences

  • Boosted customer satisfaction scores by 79%.
  • Cross-trained in both front-of-house and back-of-house roles, improving staff flexibility and decreasing shift coverage issues by 16%.
  • Achieved Innovation Award for customer satisfaction.
  • Achieved zero spoilage incidents in 2018.
  • Achieved Innovation Award for maintaining the highest customer satisfaction level in 2020, resulting in a record 60% positive feedback rate.
  • Achieved 34% higher shift efficiency.
  • Cross-trained in front-of-house and back-of-house roles.
  • Contributed to overall team performance improvement.
  • Assisted with opening duties.
  • Awarded President's Club for delivering consistently outstanding service under high-pressure conditions, contributing to an overall team performance improvement.

Summaries

  • Balanced service and kitchen duties.
  • Food Service expert with 10 years of experience in the service industry.
  • Achieved zero violations over three years.
  • Keep the kitchen and process areas clean and tidy at all times.
  • Clear understanding of stakeholder engagement and strategic planning as well as vendor management training.
  • Accomplished at improving service workflows, offering a track record of reducing customer wait times by 5 minutes and ensuring quality service during special events. Highly competent in point-of-sale operations and accurate cash handling.
  • Dedicated to the success of the team and the company.
  • Achieved a 70% employee retention rate.
  • Achieved calm and efficient service.
  • Achieved a 70% reduction in waste through process improvements.

Accomplishments

  • Handled opening and closing procedures independently, maintaining full compliance with cash handling and security standards.
  • Collaborated with team of 4 in the development of program.
  • Coordinated with kitchen on special dietary requests, ensuring 100% customer satisfaction in 11 orders.
  • Assumed responsibility for ordering and restocking inventory bi-weekly, helping reduce food waste by 18%.
  • Developed and executed staff retention strategies that reduced turnover by 62% over 11 months.
  • Report daily sales, guest feedback, and operational issues to management, ensuring continuous improvement in service delivery.
  • Introduced new health and hygiene protocols as per CPA, achieving a 39% improvement in inspection scores.
  • Reduced food preparation time by 18% by reorganizing kitchen workflows and improving communication between staff.
  • Created customer loyalty programs that led to an increase in repeat business by 56% over 9 months.
  • Introduced new software technology to streamline order-taking process, resulting in a 56% faster service turnaround.

Affiliations

  • US Green Building Council (USGBC) - LEED Foodservice Program
  • International Food and Beverage Technology Association (IFBTA)
  • American Medical Informatics Association
  • Project Management Institute
  • Society for Hospitality and Foodservice Management (SHFM)
  • Event Planning and Catering Association
  • Society of Human Resource Management
  • ServSafe Food Handler Certification
  • Society of Women Engineers
  • Rotary International

Certifications

  • Allergen Awareness Certification by National Restaurant Association - Focuses on serving guests with food allergies safely.
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • Certified Food and Beverage Executive (CFBE) by AHLEI - Professional qualification in leadership and management of food and beverage services.
  • Cisco Certified Internetwork Expert (CCIE)
  • Customer Service Excellence Certification by Cedar Works - Awards proficiency in delivering outstanding customer service in hospitality settings.
  • SHRM Certified Professional (SHRM-CP)
  • Hospitality Leadership Certificate by Northwind - Demonstrates leadership skills crucial for managing food and beverage services.
  • Conflict Resolution Certification by Brightline - Enhances teamwork and service quality in high-pressure environments.
  • Alcohol Compliance Certification by Massachusetts - Equips personnel to comply with liquor laws and serve alcohol responsibly.

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