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Skills

  • Organization
  • Food Temperature Monitoring
  • Interpersonal skills with diverse clientele
  • Inventory tracking techniques
  • Hospital operations
  • Customer service
  • Complaint resolution
  • Customer satisfaction improvement
  • Food spoilage prevention
  • Menu memorization

Work Experiences

  • Assisted in launching the initiative.
  • Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.
  • Assisted with opening and/or closing duties, ensuring all procedures were completed according to safety and quality standards.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
  • Prepared food in batches using standard recipes.
  • Achieved 34% higher shift efficiency.
  • Checked food freshness daily.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
  • Achieved 100% accuracy in cash balancing.
  • Contributed to a 44% retention rate.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Achieved cost savings.
  • Dedicated to the success of the team and the company.
  • Achieved zero violations over three years.
  • Achieved zero spoilage incidents in 2023.
  • Within Miscellaneous, senior Food Service Ambassador and outstanding performer in stakeholder engagement and risk assessment.
  • Achieved 100% cash accuracy.
  • Achieved a 53% rise in guest satisfaction.
  • Accomplished Food Service Ambassador known for reducing waste by 65% through efficient inventory tracking and enhancing operational success. Experienced in handling high-volume transactions with 100% cash accuracy.
  • Achieved 84% faster service speeds during peak hours.

Accomplishments

  • Led efforts to reduce customer complaints through effective communication techniques, decreasing complaints by 16%.
  • Created customer loyalty programs that led to an increase in repeat business by 56% over 9 months.
  • Promoted to team lead within 6 months for exemplary customer service and team management skills.
  • Led a team of 4 employees during high-capacity events, maintaining efficiency and positive guest reviews.
  • Coordinated with kitchen on special dietary requests, ensuring 100% customer satisfaction in 11 orders.
  • Managed dining room set-up and tear-down for events with up to 17 guests, lowering preparation time by 22%.
  • Collaborated with team of 4 in the development of program.
  • Report daily sales, guest feedback, and operational issues to management, ensuring continuous improvement in service delivery.
  • Handled opening and closing procedures independently, maintaining full compliance with cash handling and security standards.
  • Reduced food preparation time by 18% by reorganizing kitchen workflows and improving communication between staff.

Affiliations

  • International Sommelier Guild (ISG)
  • American Academy of Chefs (AAC)
  • Certified Dietary Manager (CDM) Certification
  • Jaycees
  • American Medical Informatics Association
  • Lions Club
  • Center for Food Integrity (CFI)
  • Society of Human Resource Management
  • Sustainable Food Trade Association (SFTA)
  • Institute of Food Technologists (IFT)

Certifications

  • Culinary Nutrition Certification by category - Adds value to menus by understanding the nutritional impact of recipes.
  • HACCP (Hazard Analysis Critical Control Points) Certification by Vantage - Ensures a comprehensive understanding of the food safety system.
  • Microsoft Certified Systems Engineer (MCSE)
  • Event Food Safety Certification by Lakeside Partners - Provides health-focused training to ensure safety during large-scale events.
  • ServSafe Food Handler Certification by Harbor & Co. - Ensures proper sanitation and hygiene in food preparation.
  • Cisco Certified Internetwork Expert (CCIE)
  • Supervisory Skills for Hospitality Managers Certification by Ironclad Systems - Improves leadership ability within fast-paced service environments.
  • Food Safety Manager Certification by National Registry of Food Safety Professionals (NRFSP) - Recognizes expertise in food safety protocols.
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)

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