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Skills

  • Internal auditing
  • Basic math skills
  • Bagging and packaging
  • Identification checks
  • Retail merchandising
  • Coupons and gift cards
  • Cash drawer management
  • Credit card processing
  • Customer assistance
  • Financial records and processing

Work Experiences

  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Ensured
  • Assisted over 15 guests by processing payments, tracking reward accounts, and resolving service issues every day.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Identified
  • Responded quickly to customer concerns and resolved system issues using project management and performance reporting.
  • Kept track of everything.
  • Measured yardage and looked for stray golf balls.

Summaries

  • Over 6 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Point of Sale Associate is articulate and driven to succeed.
  • Deadline-driven
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Quick delivery of hot food and improved are service-oriented.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Focused on customer service
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.

Accomplishments

  • Identified and prevented potential fraudulent transactions, reducing shrinkage by 73% across one year.
  • Developed a credit card promotion campaign that resulted in 6 new accounts opened in the past year.
  • Promoted weekly discounts at the POS, increasing overall sales by 49% during promotional periods.
  • Trained and mentored 14 new POS associates, improving team efficiency by 26% during peak periods.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Mastered method to efficiently manage price overrides, returns, and promotions, minimizing system errors.
  • Effectively cross-sold complementary products at checkout, increasing per-transaction sales by an average of 10.
  • Executed seamless holiday promotions that drove an additional 19% in seasonal sales year-over-year.
  • Delivered timely and insightful feedback on transaction data that informed valuable adjustments to special promotions and sales.
  • Used attentive communication and problem-solving skills to achieve a personal resolution rate of 34% in escalated customer issues.

Affiliations

  • Retail Management Certification Program, Chicago
  • Retail Managers Leadership Academy
  • POS Industry Standards Group (POSIG)
  • National Customer Support Association (NCSA)
  • American Medical Informatics Association
  • Retail Operations Association (ROA)
  • Lions Club
  • International Association of Retail Professionals
  • Association of Information Technology Professionals
  • American Society of Safety Professionals

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Return & Exchange Specialist – standard
  • Certified Store Closing Process Specialist – Lakeside Partners
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Managing Change in Retail Environments – Lakeside Partners
  • POS System Administration Certification – metric
  • Certified Point of Sale (POS) Technician – metric
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Certified Retail Trainer - Northwind

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