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Skills

  • Insurance billing
  • Travel reservations
  • Customer loyalty enhancement
  • Security systems
  • Business operations
  • Problem resolution
  • Invoice generation
  • RFI Scanners
  • Customer journey personalization
  • Upselling proficiency

Work Experiences

  • Adjusted promotions accordingly.
  • Kept my program knowledge up to date by doing stakeholder engagement and quality assurance.
  • Achieved results within 6 months.
  • Saved money by developing functional solutions to metric problems.
  • Collaborated with travel agencies.
  • Assisted clients with the preparation of necessary travel documents and forms.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Provided exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
  • Used Power BI to compile data gathered from various sources.
  • Assisted in creating CRM reporting tools.

Summaries

  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Accomplished professional with a track record of leading high-pressure teams to successfully secure bookings for conferences with 14 attendees.
  • Motivating leader who has built and managed procedure teams in the past.
  • Accomplished professional with a track record of leading teams.
  • Customer Service student seeking hands-on experience through an internship in stakeholder engagement.
  • Direct Sale Reservation Specialist is a hardworking and dependable Direct Sale Reservation Specialist who excels at stakeholder engagement and risk assessment.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Achieved continual year-over-year revenue growth.
  • Exceptional at politely and professionally returning phone calls and emails.
  • Achieved a 21% reduction in errors.

Accomplishments

  • Maintained up-to-date knowledge of travel restrictions, helping clients navigate complex regulations and successfully completing over 2 bookings during peak disruption times.
  • Exceeded personal sales quota by 21% through effective upselling of add-ons like procedure and premium service bundles.
  • Recognized by management with the Innovation Award for consistently high performance in meeting and exceeding monthly sales targets by 45%.
  • Required to meet all industry travel compliance standards, achieving Scrum Master to ensure adherence to global travel legislation and safety protocols.
  • Built and maintained strong relationships with vendors, resulting in exclusive offers that increased client acquisitions by 17% over two years.
  • Recognized and rewarded for surpassing company sales goals by 36% in annual performance reviews in system.
  • Liaised with vendors and travel partners to secure exclusive package discounts, increasing sales margins by 59%.
  • Trained and mentored 11 new team members, improving their onboarding and reaching 17% qualification rate within 18 months.
  • Provided end-to-end travel and reservation guidance to over 13 customers, ensuring complete satisfaction and a 80% retention rate.
  • Collaborated with marketing to design and launch seasonal promotion campaigns, resulting in a 64% increase in bookings during 6 months.

Affiliations

  • Participated in the Hospitality Industry Technology Exposition & Conference (HITEC) to enhance proficiency in travel-oriented software solutions
  • Member, Hospitality Sales & Marketing Association International (HSMAI) for enhancing sales and marketing techniques
  • Active Participant, Travel Commission on Tourism Development and Industry Insights
  • Participation in online seminars conducted by the International Air Transport Association (IATA) for understanding air travel compliance and regulations
  • Hosted workshops and client experience breakout sessions at Regional Tourism Authority Events
  • Volunteer Educator on Booking and Payment Best Practices for the local Chamber of Commerce’s Tourism Board
  • Member of Travel Leaders Network, leveraging global partnerships to enhance reservation offerings
  • Certified Member, Travel Institute – Certified Travel Associate (CTA) Program
  • Regularly attended Price Optimization in Direct Sales Trainings hosted by standard
  • Member of the International Travel Crisis Management Organization, ensuring readiness in handling sudden travel disruptions

Certifications

  • CRS (Central Reservation System) Certified Agent
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Visa & Immigration Specialist Certificate standard
  • American Academy of Financial Management (AAFM)
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • Google Workspace Professional Certification Review
  • Certified Customer Service Specialist by NACCM

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