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Skills

  • Law enforcement collaboration
  • First Aid/CPR
  • Communications
  • Customer service excellence
  • Meter counting
  • Award recognition in parking enforcement (Employee of the Year)
  • Program equipment
  • Project organization
  • Team Leadership
  • Enforcement actions knowledge

Work Experiences

  • Completed a daily log of issued citations and warnings and submitted it to my supervisor at the end of the shift.
  • Checked each person's right to enter restricted areas and denied access to anyone who wasn't supposed to be there.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Gathered and organized all surveillance data and information to protect client possessions and workspaces.
  • Achieved a 4% fine collection rate following the improvement of the citation processing workflow.
  • Had an excellent attendance record and was always on time for work.
  • Avoided crimes by reporting any unusual, unauthorized, or illegal activity on the premises right away.
  • Adopted advanced enforcement tools.
  • Looked for industry trends on social media and through online sources.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.

Summaries

  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Parking Enforcement Officer is an expert at spotting and documenting potential security and safety threats.
  • Professional with 14 years of progressive experience in the field who is highly organized and detail-oriented.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Provides citizens and property with prevention, protection, and response services.
  • Personal security officer with experience serving in high-risk areas, including overseas.
  • Recognized on a regular basis for outstanding performance and contributions to the Law Enforcement and Security industry's success.
  • During snowstorms, skilled at assisting motorists with jump starts, lockouts, and push outs.
  • In all security matters, uses shrewd and prudent judgment.

Accomplishments

  • Enhanced on-street enforcement efficiency, enabling the team to cover 16% more ground with fewer resources.
  • Engaged with residents in public forums, decreasing citation appeals by 40% through improved communication and awareness.
  • Collaborated with a cross-departmental team to introduce enforcement best practices, decreasing enforcement time by 60%.
  • Collaborated with local businesses in Columbus to provide alternative transport options, contributing to an increase of 34% in carpooling.
  • Supported Portland parking audits, ensuring compliance and contributing to a revenue increase of $8.
  • Collaborated with law enforcement agencies to provide actionable evidence in 13 of parking-related criminal cases.
  • Documented incidents of vehicular obstructions in emergency areas, expediting 14% faster clearance time during critical situations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Handled 3% of escalated citation disputes successfully, improving citizen trust and reducing processing delays by 12 days.
  • Collaborated with team of 10 in the development of initiative.

Affiliations

  • Association for Computing Machinery
  • Advanced Parking Technology Certification with SAP
  • Parking Operations and Compliance Management Course 2018
  • Rotary International
  • Freemason
  • International Council of Nurses
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Municipal Safety and Hazmat Response Training 2022
  • Certified Highway Safety Official (CHSO) through category

Certifications

  • CompTIA Security+
  • Certified Parking Operator - National Parking Association (NPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Law Enforcement Officer (CLEO) - Oregon
  • Incident Command System (ICS) Certification - Federal Emergency Management Agency (FEMA)
  • Certified Community Outreach and Public Education Specialist - category
  • Certified Public Safety Officer - framework
  • Technology-Based Enforcement Tools Proficiency Certification - Adobe Creative Suite
  • Basic Traffic Enforcement Certification - Arizona
  • Certified Defensive Driving Instructor - initiative

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