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Skills

  • Cash float management
  • Regulatory compliance
  • Basic video production and editing
  • Marketing collaboration on event promos
  • Initiative equipment
  • Operational improvement
  • Event planning and execution
  • Customer service
  • Gaming commission regulations
  • Supervision

Work Experiences

  • Adapted to changes in event schedules.
  • Attracted 18% more participants.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Transported Adobe Creative Suite to several months customer locations.
  • Boosted satisfaction scores on post-event surveys.
  • Captured key feedback from exit surveys.
  • Oversaw the delivery of metric project by category team, which resulted in program.
  • Achieved Outstanding Service Award for exceptional customer service and entertainment value during peak season at Atlanta.
  • Contributed to a 22% increase in customer satisfaction.
  • Convened daily team meetings.

Summaries

  • Achieved President's Club for customer service excellence at Portland.
  • Created a fun, inclusive atmosphere.
  • Achieved 5% higher future attendance rates.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Created inclusive environments.
  • Offering a 12-year track record of adhering to rules and regulations in order to provide top-notch customer service while minimizing casino risk.
  • Coordinated Games Host activities.
  • Collaborated with marketing teams.
  • Contributed to a 65% increase in repeat bookings.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Recognized as an outstanding games host with Outstanding Service Award in 2015, attributed to consistently high customer enjoyment ratings.
  • Initiated post-event surveys to collect constructive feedback, directly influencing category updates and improving player retention by 75%.
  • Assisted with the organization and promotion of VIP gaming nights, resulting in a greater than expected turnout and securing future event invitations with major sponsors.
  • Trained and mentored 4 new hires on effective customer engagement, game hosting techniques, and safety procedures, reducing onboarding time by 25%.
  • Re-engineered equipment setup processes, reducing equipment malfunctions and technical delays by 67%, ensuring a better customer experience.
  • Spearheaded innovative game variations that fostered 66% higher player participation and excitement compared to standard gameplay formats.
  • Collaborated with team of 4 in the development of metric.
  • Utilized multitasking skills to manage simultaneous gaming sessions, ensuring all participant queries were handled promptly without delays.
  • Efficiently handled conflicts and disputes between event attendees, quickly resolving issues to maintain a fun and inclusive environment.
  • Played a key role in promoting the venue’s gaming events, contributing to repeated attendance and overall venue traffic increase of 31% year-over-year.

Affiliations

  • Association for Art and Play Psychotherapy (AAPP)
  • National Amusement Park Historical Association (NAPHA)
  • Jaycees
  • Lions Club
  • Association for Supply Chain Management (APICS)
  • American Society for Quality (ASQ) - Guest Experience Track
  • Rotary International
  • Meeting Professionals International (MPI)
  • National Federation of Independent Business (NFIB)
  • TeamBonding Facilitator Network

Certifications

  • Certified Casino Host Professional (CCHP)
  • Certified Professional Game Master (GAMA)
  • Interactive Play Coordinator Certification (Summit Group)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Hospitality and Event Management Certification (Cedar Works)
  • Event Sponsorship Sales Certificate (Beacon Labs)
  • Certified Social Media Engagement Specialist (Microsoft Excel)
  • Project Management Professional (PMP)
  • Certified Trivia Host – Harbor & Co.

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