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Skills

  • Diagnosis of complex vehicle issues
  • Team management
  • Customer service
  • Laser alignment technology
  • Customer education on alignment issues
  • Adherence to industry standards (ASE, etc.)
  • Regulatory compliance
  • Workday operation
  • Project organization
  • Continuous professional development

Work Experiences

  • Performed general equipment maintenance and repair to reduce downtime.
  • Corrected complex alignment issues.
  • Collaborated directly with vehicle manufacturers and tire suppliers to stay updated on best practices in alignment techniques and innovations.
  • Applied specifications for high-end vehicle alignments.
  • Was in charge of the storeroom's logistics and inventory management.
  • Achieved 71% repeat performance clientele.
  • Consistently tracked alignment services.
  • Preventive maintenance was performed to maintain optimal productivity and extend the life of equipment by 5 years.
  • Achieved a reduction in customer complaints by 79%.
  • Conducted post-service inspections.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved 60% customer satisfaction.
  • Achieved precision alignments.
  • Addressed suspension issues.
  • Clear understanding of process improvement and workflow optimization as well as client relations training.
  • Achieved high productivity metrics.
  • Achieved Outstanding Service Award in 2023.
  • Achieved a 56% boost in overall shop throughput.
  • Achieved a 46% increase in overall shop revenues.

Accomplishments

  • Reduced tire wear complaints by 81% through adjustments to alignment angles that optimized weight distribution and improved handling.
  • Calculated custom alignment specifications for modified off-road vehicles, successfully balancing performance with state-mandated safety requirements.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved a 74% pass rate in state safety inspections by accurate alignments and attention to compliance with local vehicle regulations.
  • Streamlined alignment work scheduling, cutting total vehicle downtime by 51% hours per week across multiple service bays.
  • Optimized alignment procedures to exceed daily service targets with an average of 11 vehicles aligned per shift without compromising precision.
  • Collaborated with team of 13 in the development of metric.
  • Successfully managed high-urgency alignment requests for performance vehicles, ensuring all modifications met industry standards while minimizing turnaround times.
  • Strengthened customer retention with a 32% recurring service rate by delivering exceptional camber, caster, and toe adjustments to performance-oriented vehicles.
  • Spearheaded execution of vehicle alignments for 4 dealership repair contracts, ensuring manufacturer standards compliance while consistently meeting tight deadlines.

Affiliations

  • Toastmasters
  • Alliance of Automotive Service Providers (AASP) Annual Conference Attendee
  • Rotary International
  • Automotive Service Excellence (ASE) L1 Advanced Engine Performance Specialist Certification
  • American Society of Mechanical Engineers (ASME) Member
  • Workshop on Wheel Suspension Technology by process
  • American Medical Informatics Association
  • Advanced Suspension & Steering Systems Seminar at initiative
  • Independent Garage Association (IGA) Participant
  • Society of Women Engineers

Certifications

  • Computerized Alignment Equipment Certification – ServiceNow
  • Google Certified Professional Cloud Architect
  • Professional Wheel Aligner Certification - Portland
  • Four-Wheel Alignment Certification – Ironclad Systems
  • Certification in Advanced Wheel Alignment Technology - Adobe Creative Suite
  • Certified Public Accountant
  • Certified Wheel and Tire Technician – 2022
  • Accredited Vehicle Maintenance Certification - Lakeside Partners
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified

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