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Skills

  • Internal auditing
  • Vendor relationship management
  • Cost-benefit analysis
  • CCTV
  • Organization
  • Supervision
  • Team management
  • Vision planning
  • Client relationship management
  • Regulatory knowledge

Work Experiences

  • Saved money by developing functional solutions to procedure problems.
  • Raised the stakes.
  • On-site training was provided by me.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Invented
  • Planned and executed 10 employee appreciation events every year.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Developed a reputation for punctuality and hard work.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Established

Summaries

  • In dealing with issues, I am detail-oriented, conscientious, and diplomatic.
  • Deadline-driven
  • Operational expertise in the Human Resources.
  • Over 13 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Performance reporting in process settings and vendor management in quality assurance settings.
  • Benefits Consultant is articulate and driven to succeed.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Service-driven
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.

Accomplishments

  • Introduced new claims advocacy resources for employees, enhancing the dispute resolution process and achieving a 58% success rate in claims settlements.
  • Designed and implemented wellness programs tailored to the needs of diverse employee populations, resulting in improved workplace satisfaction by 44%.
  • Provided strategic consulting for integrating employee wellness initiatives, which decreased overall health claims costs by 57% over one year.
  • Assisted with the development and deployment of innovative employee wellness programs, leading to a 35% increase in program participation within three years.
  • Collaborated with team of 6 in the development of initiative.
  • Documented and resolved procedure which led to process.
  • Collaborated with HR and legal teams to ensure benefits plan compliance with ACA and ERISA regulations, avoiding 12 penalties in the 2023 review cycle.
  • Optimized health plan offerings using benchmarking tools, leading to a 67% improvement in employee retention due to competitive benefits package.
  • Spearheaded an internal benefits audit, uncovering discrepancies that saved the organization method in unnecessary expenses.
  • Built and maintained relationships with key insurance carriers, allowing for better plan customizations tailored to client needs and improving customer satisfaction by 79%

Affiliations

  • Member, International Foundation of Employee Benefit Plans (IFEBP)
  • Member, American Benefits Council working to improve advocacy and education around employee benefits
  • Member, WorldatWork organization with focus on total rewards strategy including benefits and compensation alignment
  • Fellow, Society of Actuaries (FSA) with an emphasis on analyzing employee health claims data
  • Member, Professionals in Human Resources Association (PIHRA) focused on optimizing employee retention strategies through benefit offerings
  • State Benefits Administrator Association (SBAA) participant, providing insights on public sector benefit plan adjustments
  • Presenter, Annual Retirement & Healthcare Integration Symposium sharing insights around mergers and acquisitions impact on retirement plans
  • Participant, Benefits and Compensation Network (BCN) for discussions on benefits retention strategies
  • Board Advisor, Local Association of Employee Benefit Advisors (AEBA)
  • Regional Coordinator, Women in Benefits Consulting (WIBC) promoting networking and mentorship opportunities within the benefits community

Certifications

  • Certified Plan Fiduciary Advisor (CPFA), awarded by National Association of Plan Advisors (NAPA)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Chartered Financial Consultant (ChFC), accredited by The American College of Financial Services
  • Certified Compensation Professional (CCP), issued by WorldatWork
  • Certificate of Global Benefits Management, issued by International Foundation of Employee Benefit Plans (IFEBP)
  • Google Certified Professional Cloud Architect
  • First Aid/CPR
  • Chartered Benefits Consultant (CBC), certified by National Association of Alternative Benefits Consultants, Inc.

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