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Skills

  • Mastery of grammar
  • Mastery of Tableau
  • Knowledge of auditing systems
  • Continuous professional development
  • Upselling proficiency
  • Excellent troubleshooting proficiency
  • Data mining proficiency
  • Adept in Power BI
  • Officer safety protocols
  • Positive and professional

Work Experiences

  • Achieved 32% drop in absenteeism.
  • Coordinated the delivery of exceptional patient care by evaluating workflows and facilitating positive framework changes.
  • Achieved positive feedback on patient satisfaction KPIs.
  • Reviewed and assessed staff processes in order to reduce the risks to residents and staff while also ensuring regulatory compliance.
  • Was in charge of a team of pharmacy technicians, interns, and support personnel.
  • Quickly resolved conflicts among physicians, nurses, and other healthcare employees to keep workflows on track.
  • Made changes to the procedures for compounding, mixing, packaging, and labeling medications.
  • Taught pharmacy assistants about medication help, ordering, and insurance issues.
  • Promoted capital components of various method rates by identifying and implementing strategies to improve current residential facilities.
  • Oversaw daily operations at a facility that cared for more than 18 people.

Summaries

  • Ability to recognize initiative issues and integrate method solutions to achieve category.
  • Polished, hardworking, and willing to go above and beyond to complete any task.
  • Motivated team builder and supervisor who is dedicated to fostering teamwork.
  • Method and category have a proven track record.
  • Exhibits a strong understanding of federal, state, and local regulations.
  • Deadline-driven Pharmacy Manager with strong customer service, telephone etiquette, and problem-solving abilities.
  • Quality assurance in procedure settings and strategic planning in data analysis settings.
  • Project management and process improvement are two areas in which I have experience.
  • Team player who speaks 9 languages fluently.
  • Provide a positive patient experience by providing high-quality care.

Accomplishments

  • Led a quality improvement project that resulted in 52% reduction in patient falls through better staff training and equipment use.
  • Monitored Columbus’s compliance with healthcare regulations, achieving 15% compliance in 2015 CMS audit.
  • Slashed overtime expenses by $11 while maintaining staff coverage for 14 critical-care units.
  • Reduced medication administration errors by 54% through implementation of a barcoding system for 3 units.
  • Partnered with Microsoft Excel vendor to implement an electronic health records system, reducing documentation error rates by 63%.
  • Led a performance improvement plan that reduced patient readmissions by 24% within one year.
  • Instituted patient-care audit programs that uncovered and corrected 3 compliance issues.
  • Collaborated with infection control teams to reduce hospital-acquired infections by 48% through revised procedures.
  • Authored and implemented staff development initiatives, increasing overall staff competencies by 75%.
  • Collaborated with health policy committees to shape organizational policies, leading to improved patient outcomes in client relations.

Affiliations

  • Member, American Public Health Association (APHA), focusing on community health initiatives, 2016
  • Nursing Program Steering Committee Member, method, 2024-Present
  • Member, The American Association of Nurse Assessment Coordination (AANAC), 2021-2022
  • Guest Lecturer on Healthcare Regulatory Compliance at program, 2018-2019
  • Certified in Basic Life Support (BLS), American Red Cross, 2022-2023
  • Certified Professional in Healthcare Quality (CPHQ), National Association for Healthcare Quality, Awarded in 2021
  • Volunteer Nurse, procedure, offering free clinical services, 2017-2018
  • Leader, CMS Audit and Compliance Readiness Task Force, 2021-2020
  • Member, American Organization for Nursing Leadership (AONL) to enhance leadership skills and network within the healthcare system
  • Participant, The American Association of Nurse Leaders (AANL) Leadership Program, 2018

Certifications

  • Certified Nurse Administrator (CNA) from the Ohio Board of Nursing
  • SHRM Certified Professional (SHRM-CP)
  • Certified Case Manager (CCM) Certification from Arizona Health Plan Association
  • Certified Clinical Nurse Specialist (CNS) in process from the American Nurses Credentialing Center (ANCC)
  • Cisco Certified Network Associate (CCNA)
  • Legal Nurse Consultant Certified (LNCC) from the American Association of Legal Nurse Consultants
  • Evidence-Based Practice (EBP) Certification from the Helene Fuld Institute
  • Certified Inpatient Obstetric Nurse (RNC-OB) from the National Certification Corporation (NCC)
  • Certified Nursing Educator (CNE) from the National League for Nursing (NLN)
  • Certified Occupational Health Nurse Specialist (COHN-S) from the American Board for Occupational Health Nurses (ABOHN)

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