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Skills

  • Relationship development
  • Executive presentation development
  • Expense report preparation
  • CCTV
  • Process streamlining
  • Problem resolution
  • CRM tools (e.g. Salesforce) utilization
  • Customer service
  • Stakeholder management
  • Client account management

Work Experiences

  • Adopted a cloud-based document sharing system, reducing inter-office email traffic by 85% and enhancing data accessibility.
  • Created budget reports, assisted with bookkeeping, and prepared presentations and proposals.
  • Achieved 18% on-time delivery of requested information.
  • Scheduled appointments on behalf of staff members to keep office operations running smoothly and efficiently.
  • Achieved results over a 7-year period.
  • Collaborated with the IT team to upgrade office equipment, positively affecting productivity and speeding up processing time by 83%.
  • Improved traceability by establishing systems for contracts, records, reports, and agendas.
  • Created expense reports for multiple executives.
  • Achieved a 61% client retention rate in Miscellaneous.
  • Created expense reports for multiple executives, facilitating monthly budget tracking and reducing discrepancies by 72%.

Summaries

  • Results-oriented Miscellaneous professional with workflow optimization, data analysis, and workflow optimization strengths.
  • Reliable stocker with experience carrying over 3 pounds of store merchandise.
  • Ability to recognize category issues and integrate program solutions to achieve initiative.
  • With excellent time management skills and a resourceful approach, able to handle multiple simultaneous tasks.
  • Accomplished Direct Assistant adept at streamlining vendor management processes, reducing supply costs by $13 annually. Known for precise expense report management and fostering a collaborative office environment that increases productivity.
  • Effortlessly manages a wide range of administrative tasks, including mail, records, and travel arrangements.
  • Accomplished Direct Assistant with expertise in executive travel management.
  • Budget management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Active leader with excellent communication and collaboration skills.
  • Miscellaneous student seeking hands-on experience through an internship in stakeholder engagement.

Accomplishments

  • Conducted post-event analysis for executive off-sites, identifying process improvements that reduced preparation time for future events by 18%.
  • Developed and maintained a communications process for handling sensitive data, aligned with PMP data privacy standards, ensuring zero breaches.
  • Organized and managed high-profile leadership team retreats, which resulted in recognition of Outstanding Service Award for exceptional event planning and execution.
  • Successfully supported project management initiatives by delivering regular team updates, helping stay ahead of project timelines by 31%.
  • Reduced overall company travel expenses by 70% through optimization of travel arrangements and contract renegotiation with preferred vendors.
  • Implemented advanced booking techniques for executive travel, resulting in 19% annual cost savings without compromising comfort or productivity.
  • Orchestrated multi-vendor contract negotiations, securing preferential terms that resulted in 32% lower costs compared to previous agreements.
  • Spearheaded the creation of a cloud-based file archiving system, increasing team access to archived materials and reducing retrieval times by 49%.
  • Championed a cross-functional project to automate routine admin processes, which reduced time spent on clerical tasks by 77% hours weekly.
  • Planned and executed quarterly team-building activities, leading to a 16% improvement in team satisfaction survey results.

Affiliations

  • Certified in Agile Administration with Jira from Meridian, enabling enhanced problem-solving in fast-paced environments.
  • Committee Member, Association of Executive and Administrative Professionals (AEAP), supporting best practices for cross-functional team collaboration.
  • Certified Office Management Specialist under the National Association of Productivity & Organizing Professionals (NAPO), 2018
  • Occasional Contributor to AdminSupportMagazine, providing insights discussing optimization of purchasing processes.
  • Active partner of Summit Group's Employee Engagement Committee, enhancing intra-office communication protocols.
  • Member of Global Administrative Professionals Network, participating in continuous professional development events to enhance team collaboration.
  • Certified Administrative Professional (CAP) through International Association of Administrative Professionals (IAAP), maintaining professional certifications, 2017
  • Member of the International Virtual Assistants Association (IVAA), focusing on cloud-based productivity tools.
  • Engaged in the Leadership Development Program hosted by Beacon Labs, focusing on Direct Assistance excellence.
  • Metropolitan Chapter Lead of the Association of Administrative Assistant Professionals, fostering problem-solving strategy groups.

Certifications

  • Certified Travel Coordinator by Cedar Works
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Microsoft Office Specialist (MOS) - Excel
  • Certified Meeting Professional (CMP)
  • Trello Certified User
  • Certified Digital Marketing Professional (CDMP)
  • CompTIA A+ Technician
  • Salesforce Certified Administrator
  • Business Writing Certificate by Meridian

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