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Skills

  • Trend analysis
  • Proactive team player
  • Dinner service planning
  • Relationship building
  • Data Management
  • Great mathematical skills
  • Claims analysis
  • Customer service excellence
  • Loss protection
  • Underwriting knowledge

Work Experiences

  • Evaluated accuracy and quality of data entered into agency management system.
  • Was a role model for excellent customer service and diagnostic sales techniques.
  • Communicated with clients, distributed mail, and scanned documents as part of my administrative duties.
  • Evaluated leads obtained through cold calling, lead databases, and direct referrals.
  • Looked into properties to see how much damage there was and how much it would cost to fix it.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Met with an average of 8 walk-in policyholders to address and resolve complaints.
  • Existing policies were modified, updated, and processed by me.
  • Completed the sales process and collected the necessary deposits.
  • Met with potential customers and business owners in homes, businesses, and other settings.

Summaries

  • Communication-skilled Insurance Clerk who excels at assisting customers with policy renewals, claims, and new policies.
  • Motivated Claims Processor with experience managing large-scale projects, including budgeting and administration.
  • Organized, driven, and adaptable, with excellent problem-solving and planning skills.
  • Demonstrate knowledge of insurance products, services, and customer interactions.
  • Filing, data entry, and keeping a clean and organized work environment are all skills I have.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Warm and cold leads are followed up on by a personable Insurance Broker who is motivated to grow his customer base.
  • Within Insurance, senior Claims Processor and outstanding performer in budget management and strategic planning.
  • Licensed Insurance Broker with a working knowledge of new coverage competencies, exclusions, and endorsed enhancements.
  • Clear understanding of vendor management and cross-functional collaboration as well as process improvement training.

Accomplishments

  • Introduced a claims escalation process that enhanced resolution handling, resulting in a 76% decrease in unresolved claims.
  • Supported the implementation of a new claims processing system that reduced manual work by 49% and improved case resolution time by 12 days.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed relationships with policyholders, increasing customer retention by resolving claims efficiently and maintaining satisfaction scores above 8.
  • Analyzed large datasets of claim submissions to find trends in customer complaints, recommending solutions that improved claim resolution by 84%.
  • Applied time management strategies to handle a high-volume workload of over 4 claim files monthly while maintaining a 80% accuracy rate.
  • Trained a team of 9 claim processors on fraud detection techniques, resulting in a 35% reduction in dispute resolution time.
  • Collaborated with legal counsel on outlier and high-risk claims, ensuring compliance and reducing legal exposure by $15.
  • Developed an automated reporting system using Adobe Creative Suite, which increased data accuracy in monthly reporting by 50% %.
  • Executed quality assurance reviews, maintaining a 65% compliance rate using a combination of manual and automated controls.

Affiliations

  • Volunteer, Claims Education Conference by International Insurance Institute
  • Participant, Claims Processing and Technology Expo (2017)
  • International Association of Administrative Professionals
  • Freemason
  • Certified Member, The Society of Insurance Trainers and Educators (SITE)
  • Member - Society of Claims Law Associates (SCLA)
  • National Association of Social Workers
  • Certified Participant, Insurance Claims Management Workshop (2024)
  • American Medical Informatics Association
  • Affiliate, International Association of Insurance Professionals (IAIP)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Program license
  • Apple Certified Associate (ACA)
  • Certified Fraud and Claims Examiner by Association of Fraud Examiners (AFE)
  • Chartered Property Casualty Underwriter (CPCU)
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • Customer Service and Claims Support Certification by Summit Group
  • Lean Six Sigma Green Belt Certification for Process Optimization
  • CompTIA A+ Technician

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