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Skills

  • Banquet event planning and execution
  • CRM system implementation
  • Team leadership and development
  • Budget Forecasting and Reconciliation
  • Invoice generation
  • Award-winning banquet coordination
  • Cost control and budget management
  • RFI Scanners
  • Operational improvement
  • Sanitation

Work Experiences

  • Achieved a perfect score on 2023's health and safety audit.
  • Enforced staff performance and service standards to provide consistent and positive customer experiences.
  • Contributed to a 6% growth in event bookings.
  • Combined on-site and virtual components.
  • Created more personalized experiences.
  • Cleaned and inspected food preparation areas to ensure that they were clean and sanitary.
  • Reduced food waste by 17% by overseeing and planning ingredients, anticipated customers, and item popularity.
  • Bridged communication between all venue departments to ensure smooth execution of multi-day client events with 66% satisfaction rate.
  • Kept track of portion sizes and garnishing to keep costs down.
  • Collaborated with executive chefs to design diverse menus, boosting client retention by 70% year-over-year.

Summaries

  • Results-oriented Food and Beverage professional with cross-functional collaboration, process improvement, and project management strengths.
  • Self-motivated leader with strong interpersonal, communication, and problem-solving skills.
  • Proficient in promoting method by leveraging performance reporting and cross-functional collaboration knowledge.
  • Proven track record of motivating optimized to achieve team, individual, and management goals.
  • Performance reporting, workflow optimization, and data analysis are all skills that this versatile leader possesses.
  • Successful team leader with a thorough understanding of hiring and training procedures.
  • Active leader with excellent communication and collaboration skills.
  • Dedicated food service manager with 13 years of experience managing process staff and operations.
  • PMP certified
  • Senior Banquet Manager and team leader with 16 years of experience in initiative settings.

Accomplishments

  • Recruited and developed relationships with premium beverage suppliers, boosting guests’ satisfaction and driving a 68% increase in beverage package sales.
  • Monitored and managed budget for banquet events exceeding $15, maintaining cost variance at or below 18% without service compromise.
  • Effectively managed relationships with major event clients, leading to a customer return rate improvement of 30%.
  • Used data-driven insights to revise catering menus, reducing costs by 24% while improving food quality feedback by 32%.
  • Reduced banquet waitstaff processing time per guest from 9 minutes to 6 minutes by introducing a new service methodology.
  • Assessed and enhanced banquet workflows, trimming labor costs by 26% while still maintaining high customer service standards.
  • Successfully led banquet services for events with 2 - 7 attendees, boosting guest satisfaction by 76% through focused service and quality improvements.
  • Increased banquet profitability margins by 18% through strategic food sourcing programs and portion control standards.
  • Led the setup and execution of high-profile, large-scale events for 16 to 4 attendees without operational failings, contributing to 18% growth in repeat bookings.
  • Successfully introduced an eco-friendly initiative that decreased food waste by 16% and positioned the company as a green event leader.

Affiliations

  • Collaborated with the Banquet Leadership Development Academy (BLDA) to enhance staff morale and retention strategies.
  • Employee motivation techniques certified through the Workforce Development Events Association (WDEA).
  • Affiliate member of the International Special Events Society (ISES), focusing on sustainable event planning practices.
  • Member of the Society for Hospitality and Foodservice Management (SHFM), enhancing venue operations knowledge.
  • Member of the National Association for Catering and Events (NACE), keeping up to date with industry standards and best practices.
  • Attended annual conferences by the Global Event Supply Network (GESN) to network with peers in the banquet management industry.
  • Active member in the International Live Events Association (ILEA), focusing on networking and innovative event strategies.
  • Certified in Basic and Advanced Event Coordination through metric.
  • Regular attendee at the International Convention of Event Design (ICED), focusing on creative and functional banquet setups.
  • Completed leadership workshop by the International Food and Beverage Event Managers Association (IFBEMA).

Certifications

  • ServSafe Food Protection Manager Certification
  • Business of Hospitality Certification (BOH) - American Hotel & Lodging Educational Institute
  • Certified Hospitality Supervisor (CHS), Brightline
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Hospitality and Tourism Manager Certification - Meridian
  • Inclusive Leadership Professional Certificate - system
  • Meeting and Event Design Advanced Certificate - San Diego State University
  • Hospitality Revenue Optimization Certification - eCornell
  • ServSafe
  • SAP Certified Application Associate

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