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Skills

  • Sanitation
  • Client retention strategy development
  • Training
  • RFI Scanners
  • Crisis management during live events
  • Diverse beverage knowledge
  • Corporate event planning
  • Cost control and budget management
  • Operational improvement
  • Process improvement

Work Experiences

  • Coordinated with cross-functional teams.
  • Reduced food waste by 17% by overseeing and planning ingredients, anticipated customers, and item popularity.
  • Boosted productivity by 55%.
  • Collaborated with external event organizers.
  • Attracted 78% more bookings.
  • Achieved a 19% reduction in operational costs by streamlining supplier orders and optimizing inventory management.
  • Achieved a 18% response rate.
  • Awarded in 2019.
  • Designed and executed high-revenue banquets generating upwards of $10 per event by introducing premium package options.
  • Planned and led food service training programs to teach performance reporting, workflow optimization, and client relations to employees.

Summaries

  • Adobe Creative Suite and Salesforce experts with exceptional interpersonal skills.
  • Years in the field: 9+
  • Strong technical skills and experience in stakeholder engagement.
  • Expert in system with a strong aptitude for coordinated and launched.
  • Senior Banquet Manager and team leader with 16 years of experience in initiative settings.
  • Quick thinker with logical solutions to a wide range of food service issues.
  • System, standard, and system are all available.
  • Communicative and team-oriented, with Asana expertise.
  • Professional with a lot of experience using conflict resolution techniques to keep things running smoothly.
  • Expert at keeping costs under control and determining the best coverage to meet business requirements without sacrificing quality.

Accomplishments

  • Managed multiple banquet functions simultaneously across multiple locations, yielding a portfolio-wide event satisfaction rate of 63%.
  • Reduced banquet waitstaff processing time per guest from 9 minutes to 6 minutes by introducing a new service methodology.
  • Used data-driven insights to revise catering menus, reducing costs by 24% while improving food quality feedback by 32%.
  • Successfully led banquet services for events with 2 - 7 attendees, boosting guest satisfaction by 76% through focused service and quality improvements.
  • Implemented a new banquet reservation CRM platform, resulting in a 74% boost in efficiency for event bookings and follow-ups.
  • Recruited and developed relationships with premium beverage suppliers, boosting guests’ satisfaction and driving a 68% increase in beverage package sales.
  • Streamlined the event checkout process, reducing service downtime by 16 minutes per event and improving guest turnover rates.
  • Effectively managed relationships with major event clients, leading to a customer return rate improvement of 30%.
  • Improved banquet logistics, decreasing setup times by 7 hours and increasing workflow efficiency by 76%.
  • Facilitated the implementation of A/V and tech solutions for hybrid events, leading to a 59% increase in event bookings among corporate clients.

Affiliations

  • Affiliated with the American Hotel & Lodging Association (AHLA) to remain informed on hospitality and banquet industry trends.
  • Completed leadership workshop by the International Food and Beverage Event Managers Association (IFBEMA).
  • Active participation in customer feedback studies organized by the Event Experience Research Network (EERN).
  • Active member in the International Live Events Association (ILEA), focusing on networking and innovative event strategies.
  • Employee motivation techniques certified through the Workforce Development Events Association (WDEA).
  • Participant in the Event Venue Sustainability Certification Program from system.
  • Member of the International Association of Venue Managers (IAVM), emphasizing venue safety, operations, and event excellence.
  • Certified in Basic and Advanced Event Coordination through metric.
  • Participated in leadership development programs offered by the National Restaurant Association (NRA).
  • Member of the National Association for Catering and Events (NACE), keeping up to date with industry standards and best practices.

Certifications

  • Certified Virtual Events Producer (CVEP) - Meeting Professionals International (MPI)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Office Specialist (MOS)
  • ServSafe
  • Certified Hospitality Group Sales Professional (CHGSP) - 2015
  • Certified Hospitality Revenue Manager (CHRM) - category
  • Cisco Certified Network Associate (CCNA)
  • Certified Hospitality Supervisor (CHS) - National Restaurant Association
  • Certified Meeting Professional (CMP) - program
  • Apple Certified Associate (ACA)

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