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Skills

  • Client transition to unsupervised living
  • MS Office
  • Conflict resolution
  • Client intake and assessment
  • Onsite facility tours
  • Process improvement
  • Government relations and policy advocacy
  • Client relationship building
  • Needs assessment
  • Multidisciplinary team collaboration

Work Experiences

  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Collaborated with vocational trainers to support clients in achieving job placements, leading to a 78% employment rate increase in 2019.
  • Collaboratively designed a feedback system with clients.
  • Accomplished results in 2019.
  • Conducted ongoing staff development activities.
  • Assessed program efficacy.
  • Collaborated with vocational trainers.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved results within one year of eviction notice.

Summaries

  • Intelligent Social Services Director with experience in budgeting and program management.
  • Collaborative and outcome-driven Independent Living Coordinator.
  • Achieved increases in self-sufficiency.
  • Achieved a 63% reduction in incident reports.
  • Costs were consistently reduced while profits were increased.
  • Achieved measurable success in client goal achievement rates.
  • Independent Living Coordinator with 15 years of successful quality assurance and stakeholder engagement experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of cross-functional collaboration and process improvement as well as risk assessment training.
  • 61% of participants maintained job placements post-program.

Accomplishments

  • Collaborated with housing authorities, leading to 10% more successful housing placements within one year.
  • Streamlined service delivery processes, decreasing response times by 61% and increasing efficiency.
  • Organized transportation services for clients, reducing missed medical appointments by 59%.
  • Developed strategic relationships with landlords and housing authorities, increasing affordable housing options by 4% within Denver.
  • Collaborated with team of 16 in the development of system.
  • Increased resident engagement in community programs by 83% through the restructuring of available activities.
  • Developed systems for documenting client interactions, improving compliance with regulatory requirements by 63%.
  • Managed a caseload of 15 clients, consistently meeting service delivery KPIs.
  • Monitored and reviewed the progress of 2 clients, resulting in personalized interventions that improved outcomes for 42%.
  • Analyzed client data to identify service gaps, enabling a 13% increase in relevant resource allocation.

Affiliations

  • American Case Management Association (ACMA)
  • National Disability Rights Network (NDRN)
  • American Public Human Services Association (APHSA)
  • American Medical Informatics Association
  • Association for Behavior Analysis International (ABAI)
  • Association of Community Living Professionals
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • American Rehabilitation Counseling Association (ARCA)
  • American Network of Community Options and Resources (ANCOR)
  • American Marketing Association

Certifications

  • Certified Peer Counselor (CPC)
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Motivational Interviewing Certification
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Certification in Person-Centered Thinking (PCT)
  • Certified Housing Counselor (CHC)
  • Certified Mental Health Professional (CMHP)
  • Certification in Independent Living Skills Instruction

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