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Skills

  • Staff management
  • Scheduling
  • Project management
  • Customer service
  • Business Administration
  • Communications
  • Public speaking and presentations
  • MS Office
  • Crisis Communication Strategies
  • Database administration

Work Experiences

  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Effectively managed costs and billing, as well as financial discrepancies, by using category software to organize account information.
  • Achieved a 65% product familiarity increase.
  • Built multimedia communication strategies.
  • Built connections with key industry stakeholders.
  • Assisted in securing $2 in funding from metric charitable foundations by building and leveraging connections with key industry stakeholders.
  • Gathered and analyzed administrative cost data in order to prepare several months budgets for corporate management.
  • Achieved a 50% improvement in audience engagement.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on budget management and cross-functional collaboration.

Summaries

  • Achieved a 39% increase in followers.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Looking for a management position with a company in the Miscellaneous sector.
  • Miscellaneous administrative office management, related regulatory guidelines, and stakeholder engagement certified Six Sigma and External Relations Coordinator.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • External Relations Coordinator with 6 years of successful risk assessment and stakeholder engagement experience.
  • With over 9 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • Accomplished in leveraging social media platforms to improve external partner engagement, achieving a 18% increase in followers and boosting interaction rates.
  • Achieved 38% growth in media exposure.

Accomplishments

  • Documented and resolved initiative which led to process.
  • Wrote and disseminated press releases that resulted in 16 placements across top-tier publications, improving brand reach by 63% in 2016.
  • Wrote targeted press releases highlighting CSR efforts, leading to media features in 5 notable publications and increasing CSR visibility by 69%.
  • Created a quarterly external relations report summarizing media coverage, stakeholder engagement, and partnership developments to guide senior leadership decisions.
  • Coordinated 18-member team in launching brand awareness campaigns, significantly increasing company engagement in targeted media.
  • Created strategic plans for high-impact media outreach, leading to 2 key placements in national and local publications.
  • Created performance tracking tools for media partnerships, improving transparency and accountability by 60%.
  • Served as the primary contact for external stakeholders, strengthening corporate partnerships and improving overall partner satisfaction by 28%.
  • Collaborated with team of 6 in the development of initiative.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American Society of Safety Professionals
  • Freemason
  • International Event Management Association (IEMA)
  • United Nations Public Information Network (UN-PIN)
  • Toastmasters
  • International Council of Nurses
  • Global Alliance for Public Relations and Communication Management
  • Association of Fundraising Professionals (AFP)
  • International Communications Consultancy Organisation (ICCO)
  • International Society for Crisis Response and Management (ISCRM)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Fund Raising Executive (CFRE)
  • Event Planning and Management Certification – HubSpot
  • Certified Media Relations Specialist (CMRS)
  • Apple Certified Associate (ACA)
  • International Protocol Manager Certification – Cedar Works
  • Global Communications Certification Council (GCCC) – Communication Management Professional (CMP)
  • Influencer Relations Professional Certification – Brightline

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