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Skills

  • Care level assignment accuracy
  • Drug inventory management
  • Customer satisfaction tracking
  • Medical case scheduling
  • Clinical data reporting
  • Patient Data Analysis
  • Relationship building and retention
  • Therapy programs
  • Training and development
  • Mentorship and leadership development

Work Experiences

  • Collaborated with physicians and nurses.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Achieved promotions over 14 months.
  • Achieved results over 17 months.
  • Conducted regular audits of triage protocols, identifying and resolving compliance issues in accordance with ITIL standards.
  • Conducted regular audits of triage protocols.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 12%.
  • Adopted system-wide.
  • Created a feedback loop.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $14 operating budget.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Lead Triage Coordinator is a multi-talented Lead Triage Coordinator who is consistently rewarded for planning and operational improvements.
  • Accomplished Lead Triage Coordinator with experience optimizing triage protocols, driving a 47% increase in patient satisfaction and care outcomes at Atlanta.
  • Achieved 71% faster resolution times.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Achieved a 80% improvement in response times.
  • Lead Triage Coordinator with 5 years of successful risk assessment and data analysis experience.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Cross-functional collaboration and process improvement experts.

Accomplishments

  • Created and executed a triage quality assurance plan that decreased reoccurring escalations by 45% in Denver facilities over 17 months.
  • Spearheaded the transition from manual to automated triage systems, cutting down triage processing time by 79% and reducing human error in patient prioritization.
  • Resolved 75% of escalated triage cases on first contact, reducing the need for further intervention and increasing patient satisfaction in 2020.
  • Developed a HIPAA-compliant triage documentation system that improved workflow efficiency and reduced audit discrepancies by 42%.
  • Maintained a 81% patient satisfaction rate by actively monitoring triage teams and addressing areas needing workflow improvement immediately.
  • Acted as lead liaison between triage staff and multidisciplinary units, improving communication workflows and decreasing patient turnover by 17% in 2022.
  • Documented and resolved initiative which led to metric.
  • Executed improvements in care escalation matrix, ensuring optimal resource allocation during crisis periods, resulting in a 25% reduction in care bottlenecks.
  • Successfully implemented triage protocols that were instrumental in reducing unnecessary patient escalations by 56% over several months.
  • Created and implemented a triage training program, increasing the average accuracy of care level assignments by 82% within category of rolling out the program.

Affiliations

  • Jaycees
  • American Society for Healthcare Risk Management (ASHRM)
  • Society for Health Communication
  • American Academy of Ambulatory Care Nursing (AAACN)
  • Freemason
  • Patient-Centered Outcomes Research Institute (PCORI)
  • National Association of Social Workers
  • National Association for Healthcare Quality Improvement (NAHQI)
  • Society to Improve Diagnosis in Medicine (SIDM)
  • Case Management Society of America (CMSA)

Certifications

  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • RN License (Registered Nurse) - system, 2015
  • Healthcare Ethics and Compliance Certification - Northwind, 2016
  • Lean Healthcare Professional (LHP) Certification - Northwind, 2020
  • Certified Health Care Compliance (CHC) - Northwind, 2022
  • Leadership in Healthcare Systems Certification - 2024, Beacon Labs
  • Certified Medical Administrative Assistant (CMAA) - Brightline
  • Certified Emergency Nurse (CEN) - 2023, Portland
  • Certified Professional in Healthcare Quality (CPHQ) 2021

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