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Skills

  • Operational improvement
  • Security awareness
  • Task prioritization
  • Telephone etiquette
  • Cross-departmental collaboration
  • Transcription and dictation
  • MS Office
  • Communications
  • Front desk operations
  • Business operations

Work Experiences

  • Organized and scheduled office meetings as well as client appointments, effectively accommodating hectic schedules for a team of 10 professionals.
  • Accurately recorded and tracked office equipment maintenance logs, ensuring 77% of equipment was always operational.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Applied customer feedback to improve front office efficiency.
  • Conducted orientations for new interns.
  • Assisted in preparing meeting spaces and materials for key company presentations to clients.
  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Managed a multi-line telephone system that handled over 7 calls per day on my own.
  • Acted as liaison between departments.
  • Was in charge of inventory management, which included materials monitoring, ordering or requisitioning, and stocking or restocking supplies.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Summer Receptionist is a multi-talented Summer Receptionist who is consistently rewarded for planning and operational improvements.
  • While greeting and interacting with customers, answering calls, project management and budget management, maintain a positive and upbeat attitude.
  • Receptionist with a positive attitude who is dedicated to providing excellent customer service and administrative support.
  • Summer Receptionist with 14 years of experience performing clerical and customer service duties.
  • Receptionist with 10 years of experience in category settings.
  • When entering metric data and assisting colleagues with stakeholder engagement and team leadership, be meticulous and precise.
  • Accomplished Receptionist with a track record of reducing internal delivery times by 19% and contributing to a streamlined, efficient office environment.
  • Accomplished receptionist skilled in onboarding new interns, coordinating orientations, and supporting staff integration into fast-paced office environments.
  • To support customers and achieve business goals, organizes and manages multiple tasks at the same time.

Accomplishments

  • Created a standardized guide for onboarding temporary personnel, smoothing transitions and reducing training time by 73%.
  • Aided in the coordination of on-site interviews for 10 job applicants, setting up interview rooms and ensuring a professional environment.
  • Maintained company-wide electronic filing system, ensuring documents were organized for easy access by over 11 staff members.
  • Facilitated communication between human resources and visitors, streamlining the resolution of inquiries and service requests.
  • Coordinated with security personnel to set up visitor passes, ensuring compliance with building entry policies and reducing unauthorized access incidents.
  • Assisted in organizing Summer Receptionist event, coordinating guest list of 16, and ensuring a successful check-in and seating process.
  • Revised office flow procedures, cutting down guest check-in wait-time by 41% and improving the first contact satisfaction.
  • Filed and maintained confidential documents following company’s data protection policies, ensuring compliance for 2021.
  • Collaborated with team of 6 in the development of category.
  • Assisted management with meeting logistics, including room setup, catering orders, and technical equipment for over 6 meetings annually.

Affiliations

  • Member of the Association for Professional Office Managers (APOM)
  • Affiliated with the Office of Career Services - On-campus Event Management Team
  • Freemason
  • International Association of Administrative Professionals
  • Member of the National Events Concierge Network
  • International Association of Administrative Professionals (IAAP)
  • Leadership role in organizing framework Administrative Excellence Week, 2015
  • Active member of the Corporate Receptionists' Network
  • Lions Club
  • Member, Society for Human Resource Management (SHRM)

Certifications

  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Emergency Procedures and Evacuation Planning - Beacon Labs
  • Time Management & Productivity Certification - Summit Group
  • Basic Data Entry Certification - Asana
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • Certified Hospitality Specialist for Receptionists - metric
  • Microsoft Office Specialist (MOS) - Excel & Word ServiceNow - 2017

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