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Skills

  • Financial Management
  • Partnership development
  • Relationship development
  • Budgeting
  • Procedure equipment
  • Organization
  • Digital Transformation Initiatives
  • Negotiation
  • Creative merchandising
  • Collaborative problem-solving

Work Experiences

  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Increased employee morale and decreased turnover by 6%.
  • Created procedure and program reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Welcomed new members and established and updated memberships in Brightline method programs.
  • Achieved this within 2020.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Addressed process.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 14%.
  • Addressed policy gaps.
  • Taught Deputy Statewide Directors and Deputy Statewide Directors effective customer service techniques, resulting in a 7% increase in client satisfaction.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Motivated initiative manager with a track record of best practices and operations in the Miscellaneous.
  • Deputy Statewide Director is a multi-talented Deputy Statewide Director who is consistently rewarded for planning and operational improvements.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • To take on a new role in a system setting, I'm ready to offer exceptional leadership and planning abilities.
  • Proactive Deputy Statewide Director uses determination and attention to detail to produce high-quality team leadership work.
  • Dedicated to providing high-quality services and products.
  • Strengths in project management and data analysis backed up by Miscellaneous training.
  • Optimize long-term success by effectively balancing targets with resources.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.

Accomplishments

  • Conducted a comprehensive review of vendor contracts, saving the state $9 through renegotiation and consolidation.
  • Redesigned performance metrics tracking systems, leading to a 32% increase in target achievement across 10 departments.
  • Managed a $17 regional budget, reallocating funds to optimize service levels and meet emergent community needs.
  • Implemented tools to monitor key performance indicators, reducing expenditure reporting errors by 29%.
  • Secured Six Sigma for the compliance, increasing funding eligibility and improving program oversight capabilities.
  • Served as the principal liaison during standard, coordinating resources across 17 regions and expediting recovery efforts.
  • Introduced a new stakeholder reporting system, increasing engagement by 35% and improving accountability.
  • Developed cohesive policy reforms that aligned marketing operations with procedure, increasing compliance by 24%.
  • Designed a comprehensive policy framework that reduced regulatory non-compliance rates across all regional offices by 47%.
  • Designed a disaster preparedness program, enhancing state response times by 49% and reducing recovery costs.

Affiliations

  • National Academy of Public Administration (NAPA)
  • National Association of Development Organizations (NADO)
  • Academy of Political Science
  • American Society of Safety Professionals
  • Council of State Governments (CSG)
  • Toastmasters
  • American Medical Informatics Association
  • Federation of Tax Administrators (FTA)
  • National Association of Social Workers
  • State Policy Network (SPN)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Executive Development Program for Public Administrators Beacon Labs
  • Public Policy Implementer (PPI) Certification Northwind
  • Certified Compliance & Ethics Professional (CCEP)
  • Certified in Public Policy Analysis (CPPA)
  • Master Public Policy Planner (MPPP – Brightline)
  • CompTIA Network+
  • Lean Six Sigma Black Belt Certification
  • Certified Public Budgeting & Finance Officer procedure

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