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Skills

  • Problem resolution
  • Security systems
  • Regulatory Compliance Analysis
  • Planning and coordination
  • Customs valuation principles
  • Shipment scheduling
  • Team building
  • Business operations
  • Customs brokerage software proficiency (QuickBooks)
  • Organization

Work Experiences

  • Analyzed commercial invoices.
  • Avoided potential penalties worth $13.
  • Planned and booked transportation for 12 weekly shipments.
  • Checked and validated origin certificates for shipments, curbing clearance complications that saved an average of $5 monthly.
  • Assisted in preparing and submitting compliance documents under AES for 11 export shipments daily.
  • Signed documents on behalf of clients using power of attorney privileges.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Management recognized me for providing outstanding customer service.
  • Accurately calculated duties and taxes on Workday imports.
  • SAP was delivered to customer locations by me.

Summaries

  • Customs Brokerage Support Staff Member with performance reporting and risk assessment abilities.
  • Avoided fines worth $11.
  • Knowledge of ServiceNow in depth, as well as risk assessment and performance reporting abilities.
  • Looking forward to taking on a new challenge with a successful team.
  • Avoided $7 in penalties.
  • Achieved 71% improvement in workflow efficiency by spearheading training initiatives for junior staff and standardizing internal customs practices.
  • Communicative and team-oriented, with Power BI expertise.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Customs Brokerage Support Staff Member and team leader with 9 years of experience in process settings.
  • Initiative and program have a proven track record.

Accomplishments

  • Coordinated compliance for Workday shipments, ensuring full adherence to customs regulations and reducing delays by 17%.
  • Implemented comprehensive training modules for new customs brokerage staff, increasing first-time correct submissions by 33% during the first the past year.
  • Recognized for exceptional performance in trade compliance, receiving the President's Club for Best Brokerage Compliance in 2024.
  • Tracked and reported on key import/export metrics, identifying trends that improved customs submission speed by 41%.
  • Developed process automation strategies which reduced manual data entry errors by 47%, contributing to faster clearance times.
  • Collaborated with vendors, customers, and freight forwarders to facilitate smooth imports and exports, meeting strict deadlines with 74% success.
  • Applied advanced customs brokerage software (Power BI) to increase efficiency, speeding up entry submission by 68%.
  • Generated accurate and detailed reports used by management for critical decision-making, leading to 41% improvement in strategic planning.
  • Collaborated effectively with international stakeholders in the Southwest to resolve urgent customs clearance issues, improving lead times by 45%.
  • Negotiated with customs officials to expedite the review of complex import scenarios, helping clients avoid system in potential penalties.

Affiliations

  • Attendee of the International Shipping and Trade Forum in Raleigh, engaging with top industry experts on customs filing quality controls.
  • Affiliation with the the Southeast International Chamber of Commerce, focused on cross-border trade policies and carrier negotiations.
  • Affiliated with the International Compliance Professionals Association (ICPA), actively participating in discussions on global regulatory updates.
  • Completed Dangerous Goods Training Certification Course provided by the International Freight Operations School (IFOS) in 2019.
  • Completed a comprehensive course on Customs Valuation & Duty Rationalization, organized by the Foreign Trade Association (FTA) in 2016.
  • Attendee of the International Compliance Week Conference in Seattle, sharing insights on optimized customs clearance processes.
  • Professional affiliation with the Importers Exporters Association (IEA), attending monthly webinars on tariff management and classification.
  • Participant in local logistics mentorship programs for junior customs agents through procedure, fostering future industry leaders.
  • Affiliation with the Freight Forwarding and Logistics Associations of the the West Coast, participating in yearly seminars on cost-effective carrier negotiation.
  • Certified as a Foreign Trade Zone (FTZ) Operator, 2020, solidifying knowledge in bonded warehousing and deferred duty payments.

Certifications

  • Salesforce
  • Certified Transportation Broker (CTB) – metric
  • Accredited Broker Exam (ABE), 2016
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • SAP Certified Application Associate
  • Certified International Freight Forwarder (CIFF)
  • Customs Clearance Professional Certificate (initiative, 2017)
  • American Academy of Financial Management (AAFM)
  • Certified Import Specialist (Harbor & Co., 2024)

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