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Skills

  • Team management
  • Relationship development
  • Human resources knowledge
  • Budgets
  • Revenue generation
  • First Aid/CPR
  • Customer Relationship Management (CRM)
  • Process improvement
  • Business development expertise
  • Cross-functional team collaboration

Work Experiences

  • Measured yardage and looked for stray golf balls.
  • Did some research.
  • Successfully led key projects that yielded a program.
  • Established
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Worked with the parts department to get the parts I needed.
  • Met deadlines by proactively managing individual and team tasks and implementing system processes.
  • Solved
  • Improved locomotive material expense tracking by 8%.
  • Responded quickly to customer concerns and resolved method issues using vendor management and workflow optimization.

Summaries

  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Over 17 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Professional with over 3 years of experience in project management and process improvement initiatives across the enterprise.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Expert
  • Service-driven
  • Versatile
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Collaborate with commercial lenders to achieve sales targets.

Accomplishments

  • Assisted in setting and tracking organizational goals, leading to an increase in departmental performance by 61% over 6 months.
  • Spearheaded a department-wide change management plan that cut transition times for new software implementation by 63% days.
  • Conducted post-project performance evaluations, using the feedback to increase team productivity by 74% on future initiatives.
  • Monitored all departmental supply levels and spearheaded an initiative to reduce material waste by 51%.
  • Documented and resolved standard which led to framework.
  • Partnered with finance teams to review and optimize monthly expenditure reports, leading to savings of $15 annually.
  • Successfully planned and executed interdepartmental training seminars, which led to a 41% boost in staff proficiency with Tableau.
  • Worked cross-functionally with IT to install new performance monitoring software, reducing downtime in order processing by 73%.
  • Developed an inventory control mechanism that retired obsolete stock, improving inventory accuracy by a significant 69%.
  • Collaborated with team of 7 in the development of method.

Affiliations

  • Toastmasters
  • Chartered Management Institute (CMI)
  • International Association of Administrative Professionals
  • Public Relations Society of America (PRSA)
  • American Medical Informatics Association
  • Association for Operations Management (APICS)
  • American Marketing Association
  • Association for Talent Development (ATD)
  • Society for Human Resource Management (SHRM)
  • Professional Administrative Certification of Excellence (PACE)

Certifications

  • Certified Manager (CM) from the Institute of Certified Professional Managers (ICPM)
  • Administrative Office Management Certification from Brightline
  • CompTIA A+ Technician
  • Certified Business Operations Professional (CBOP) from the Management and Strategy Institute
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Customer Experience Professional (CXP) Certification from Meridian
  • Supply Chain Logistics Certification from the Coursera Supply Chain Management Program
  • Certified Public Accountant
  • Association for Project Management (APM)

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