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Skills

  • Enterprise Resource Planning (ERP) experience
  • Team building
  • Customer service
  • Team management
  • Communications
  • Technical documents comprehension
  • Compliance with program
  • Application support
  • Budget forecasting
  • Mac systems

Work Experiences

  • Achieved 20% faster response times.
  • Assured end-to-end supply chain oversight.
  • Collaborated with cross-functional teams.
  • Achieved results over two years.
  • Collaborated with vendors for timely delivery.
  • Achieved a 22% decrease over a one year.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 9 new accounts.
  • Collaborated with the security department.
  • Assured end-to-end supply chain oversight on 3 missions per 6 months, ensuring zero delays to critical support requests.
  • Achieved zero mission interruptions.

Summaries

  • Strengths in vendor management and quality assurance backed up by Miscellaneous training.
  • Subject matter expert on HubSpot with exceptional skills and knowledge in team leadership.
  • Achieved 60% less downtime.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Effectively troubleshoots and resolves issues on its own.
  • Achieved 47% faster issue resolution.
  • Achieved 16% reduction in downtime.
  • Achieved improvements through automation and streamlined reporting.
  • Achieved improvements through process automation.
  • Within Miscellaneous, senior Mission Support Specialist and outstanding performer in cross-functional collaboration and client relations.

Accomplishments

  • Designed and delivered ongoing training for staff on ServiceNow, increasing operational competency by 18%.
  • Orchestrated cross-functional meetings for high-priority initiatives, improving task alignment between departments by 30%.
  • Resolved SLA breaches by introducing escalation protocols, improving SLA adherence from 85% to 100% within six months.
  • Spearheaded the introduction of an internal knowledge hub, reducing time to find critical information by 30%.
  • Optimized case management workflows, decreasing case resolution times by 25%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated conflict resolution across geographically dispersed teams, improving team synergy during mission-critical tasks.
  • Enhanced operational readiness by introducing real-time reporting metrics across 10 sites.
  • Collaborated with cross-departmental teams to enhance data accuracy across Microsoft Excel, improving stakeholder reporting by 22%.
  • Managed and prioritized over 50 parallel deliverables for mission support, achieving a 98% on-time completion rate.

Affiliations

  • National Institute of Standards and Technology (NIST) Collaborative Programs
  • International Association for Six Sigma Certification (IASSC)
  • Toastmasters
  • American Marketing Association
  • National Contract Management Association (NCMA)
  • Information Systems Security Association (ISSA)
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • Society for Human Resource Management (SHRM)
  • Government Blockchain Association (GBA)
  • Ernst & Young Cybersecurity Center of Excellence Membership

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Supply Chain Professional (CSCP) – Harbor & Co.
  • Federal IT Acquisition Reform Act (FITARA) Certification – method
  • Emergency Management Certification (FEMA/NIMS)
  • Certified Government Audit Professional (CGAP)
  • Facilities Management Professional (FMP) - procedure
  • Certified ScrumMaster (CSM) - Cedar Works
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • Certified Mission Support Professional (CMSP) – Brightline

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